Hertz Rent A Car

Good rental location, never had a problem, they run a little behind but are always friendly and helpful.

We went to pick up our car in the morning of our trip and realized that we signed up online for the wrong car — we needed a seven passenger SUV but only pre-​reserved a regular SUV. The manager went out of his way to locate a Chevy Tahoe for us and have it driven over to the UWS later that morning. Then, after the trip — three hours after returning the car — we realized we left a violin in the backseat. Let’s face it — we were the worst car rental customers ever. But despite that, the same manager patiently spent over half an hour hunting down the car (which had already been sent out), calling and emailing multiple people before locating it in NJ. I said I would be willing to go out to wherever the car was in order to retrieve the violin, but without even blinking an eye, he asked the folks in NJ to transfer the violin back to the UWS so I didn’t have to lift a finger. Then he said we should go grab a coffee and he would call me when the violin got there. Needless to say, an hour later, he called to let me know the violin made it back from NJ safe and sound as good as when we left it! He and all the employees were always smiling, kind and patient despite the whole situation being our fault. In fact, as I stood there waiting, I watched all the employees working quickly and professionally through the line of customers who were often quite demanding. So I’m not sure where these negative reviews are coming from. I was and am truly impressed by this team of people and appreciate their wonderful service (and a great car)!

Usually has better prices than its next-​door neighbor, enterprise. But I have found in several interactions that customer service is nearly lacking. Even though I politely questioned today the total due, and raised my eyebrows at the nearly $ 10 per gallon refueling fee, this was no cause to get an attitude from the account lady that they were doing me a huge favor by renting me the car. I said thank you at the end, and I got an «ok» in response.
Tell you what. Your business will succeed if for no other reason than you have good customer service. It is absolutely rare these days.

I waited 15 minutes for the car. When I told the woman at the counter that as a Gold member I expected the car to be ready when I arrived at the appointed time. She said, «Everyone is a Gold member.» When it arrived it was dirty on the exterior. It was damaged. The rear bumper was loose. I was told not to worry about it. I told them that it could fall off on one side. Only then did they get a replacement. Another 10 minute wait. No one offered to do a walk around to inspect it. I was told that there was no reason to do so because it was brand new. It was not new. It had over 5000 miles on it. I’ve never experienced anything like this at a car rental — indifferent attitude and totally unprofessional service.