Empire Gate Medical Group

Not only were they unable to provide me with their notice of privacy practice (which they are obligated to provide by law), but they incorrectly billed my checkup procedure to a doctor I did not see, resulting in my insurance company denying the charge and sending me a bill for $ 500, after telling me that I was only responsible for the copay. I will be filing a complaint with the US Department of health and human services. My advice, STAY AWAY.
I would give them zero stars if I could.

Awsome clinic. Staff is super helpful and friendly. They explain everything in such great detail that anyone can understand. You want the best for reasonable prices this is it. I will recommending this facility to everyone.

I loved this place when Dr Kapoor worked here, Dr Vivian Jones doesnt give a damn to really find out whats wrong with you, she cares more about getting out on time than you living or dying, too bad for you if you have cancer this lady doesnt care to give you w decent check up or to even refer you to someone else. I waited all weekend in excruciating pain to go to this clinic because I always go here to see dr kapoor, I called first thing in the morning to make an appointment. First I waited inside sitting on that table for 45 minutes, was seen by her for 2 minutes, I had pain by my shoulderblade, do you think she even had me take off my shirt to see if she can see anything??? Nope and when I expressed I had another concern which could possibly help identify my problem she literally held her hand in my face and was like «eh sorry cant help you, you didnt mention this from the beginning and now you’d be cutting into another patients time» how if she barely took 2 mins out for me and I had to pay for this useless pointless visit out of my pocket since I have no insurance, I want my money back! Thanks for nothing! SMH

Outside of the long wait Dr Jones and the staff are extremely professional. Dr Jones is thorough and helpful. If you can get past the frustration of having to wait a long time (30min to 90min) you could get a decent doctor.

Everyone seems very pleasant.

Professional, clean and efficient. Convenient addition to Harlem. Still maintains the polished air of a walk-​in clinic 30 blocks or further downtown.
Only downside: the waiting room TV was positively deafening.

Used ZocDoc to make an appointment with Dr. Kapoor. I’ve never had to wait more than 5 minutes, but my appointments are always on weekday mornings. Brand new, squeaky clean office in a convenient location.
So far, I’ve had 3 appointments with Dr. Kapoor. She’s very nice with great bedside manner. When I have any questions, she provides thorough, knowledgeable answers. However, she doesn’t ask a lot of the standard questions that I expect from doctors. A couple of the questions that she did ask gave me the impression that she had barely glanced at my chart. Twice now, Dr. Kapoor has told me that she would call once results came in, and I’ve never heard from her both times.
Overall, so so experience with Dr. Kapoor. Good experience with her assistant Alfredo. The people at the front desk are significantly less cheerful than Dr. Kapoor and Alfredo, but I’ve never had any negative experiences when interacting with them.

Love the staff and the location. Newly opened so everything is nice and doesn’t feel like 2,000 have been on it already like some offices.

I never got the chance to visit with the doctor. The man at the front desk was so rude! Appearently they did not take my insurance, despite the fact that I filled out all the informaion on zoc doc and called to request that they run my insurance to make sure they accept it. I was told no we will do that when you get here. After leaving work early to go there only to be told, miss there is another clinic across the street, there is nothing we can do for you hear. I told him I called prior to coming to make sure that you take my insurance he simply said in the most nonchalant attitude «you didn’t speak to me cause I would of told you that». The tears were just rolling down my face, not only from the pain of my condition but more so because of thier attitude. Perhaps the doctor is a very nice doctor, I would never know. I know one thing for sure she needs new front desk staff.

What a great experience! Dr. Kapoor was very helpful and caring. I have been looking for a local doctor for a while and she made me feel at ease and was very attentive and knowledgeable. Very friendly staff and I didn’t have to wait long to see Dr. Kapoor even though I didn’t have an appt. It looks like I found my new Primary Care Physican!