Elena L Jones MD

I saw Dr Jones only once for what ultimately was my first BCC. I had had a small white crust appearing on my forehead, sloughing off and reappearing for several weeks when I remembered reading somewhere that cancer is a lesion that does not heal. So I booked an appointment with Dr Jones because she was the nearest dermatologist accepting my insurance. She looked at the lesion and said «It is just a clogged pore» She cut it with a scalpel and put on a bandage. Weeks later, the lesion reappeared so I went to see another dermatologist. You know the rest of the story. Six so far but have stopped since I started applying sunscreen and wearing a hat every day.

I have been going to Dr. Jones for 15 years. She delivers every time. She is amazing. Her assistant Linda is always on top of things and keeps the flow going.

Dr. Jones is awesome! I wish I could put pics up of how poor my skin was prior to going to here. Dr. Jones as everyone has already stated is courteous, punctual, professional, and all around pleasant.
I was given was a regiment of two medications, one for the morning and evening, which my insurance paid for. In the beginning I thought nothing was happening, but before I knew it my face was glowing!
Thank you Dr. Jones, your the best.
jussjess

Dr. Jones is beyond amazing, she placed me on a skincare regimen a few months ago and my skin has been beyond amazing. Her assistant Linda is also superb, she is very knowledgable about skincare as well. I make my appointments for early morning and always get in and out. I’m so happy to have found Dr. Jones

I went to this office for what I believed was acne. Immediately the doctor gave me an injection in my face and telling me that it was a steroid. Did she ask my consent? No she did not. I was prescribed very expensive creams one of which burned by skin. I sent my picture to an esthecian on instagram and she told me that my breakout was hormonal. She gave me a list of items to purchase at my local drug store and Ulta. My skin has cleared up completely. After spending over $ 400 at this MD’s office how could she not recognize something as simple as a hormonal breakout? I will not be going back to her ever again. She really should look into renting a larger space as the rooms have things stored in them which make it difficult for her to even have a chair in them for her to sit down. I felt rushed and the need for electronic tablets is not necessary. Try talking to people not depending on electronic gadgets.

Dr. Jones was Fantastic this was my first visit to the office on Highly recommend Dr. Jones and her staff they will punctual I didn’t stay in the office no more than an hour appointment time is 12 o’clock I was in and out thank you guys

LESS than stellar. To her credit, Dr. Jones is a remarkable physician, who’s practice is hampered severely by an unprofessional staff, devastating appointment waits (and scheduling) and terrible prescription policy.
Her staff continuously give patients the run around, and could care less about the experience of patients. Generally — appointments must be scheduled nearly a month in advance. .. The communication between staff members seems to be poor. Upon calling and discussing appointments/​prescriptions, people tend to drop responsibilities, not recall conversations that have occurred, etc. Dr. Jones needs to trip the fat!
One horror story jumps out — my good friend arrived for an appointment about 2 weeks ago, was forced to wait approximately 1.5 hours — and THEN was told, the Doctor could not see her that day. Needless to say, that was the last time she visited Dr. Jones.
Additionally — for whatever reason, this office refuses to call in routine prescriptions (for skin care), unless one comes into the office for an appointment approximately every 6 months.

Have been seeing Dr Jones for several months & she’s just awesome. The regimen she put me on is showing results & I’m so happy to have found her.

Dr. Elena was very warm and pleasant, working quickly but effectively. The front desk staff could have been more warm as I was not greeted upon arrival but this may be due to the volume of patients and calls on this particular day. The waiting room was comfortable and professional and my first dermatology consult was a good experience.

Dr. Jones was courteous, punctual and professional! The office was clean, the staff was warm and welcoming.
I’m in my 30’s and I had my first acne break out EVER! Dr. Jones took her time to asked relevant questions and placed me on a regiment including suggestions for makeup (AMEN). I will follow the regiment and see what happens… (and I’ll update this post in 6 weeks). :-)
UPDATE: 2÷28÷2016: So, maybe my 6 weeks is longer than most… buy here is the update: Acne free and blemish free in less than 3 months following the doctors orders. :-)

Dr. Jones is fantastic and knows her stuff however, the hour plus wait in the waiting area is not so fantastic. I’ve been there at times where it was standing room only.
This is NYC and I understand most doctors overbook but this office is just outrageous with the overlapping appointments. It’s usually 5 – 10 minutes per patient max with Dr. Jones.
I knocked a star off because the hydro-​cream she used to sell over the counter is only available by prescription now. At $ 130 a pop, I think it’s up to my discretion as to how I want to pay for it.
I have had no issue with the front desk staff however I will say that they are young and not as caring as they should be.
The PA, I think her name is Linda is bad as heck though. Very sweet and she’s nice to look at.
I don’t have the time to wait an hour a pop and probably would not go back.

Quick BackStory:
27 never had acne until 23 when I got Nexplanon (birth control goes in your arm & stays for 3 years). My face exploded, primary care doc. said wait for my body to regulate, never happened. Took it out 9 months later face has never been the same.
Elena Jones Review:
Since then I’ve seen 2 dermatologists and 3 physicians. I’ve been given everything topical, a couple of antibiotics, and even changed my diet (I am now a Vegan) but nothing worked.
Today is 4÷13÷14 my appointment with Dr. Jones was 4÷11÷14 and my face is already clearing up! She was patient wanted to know the history of my skin. I brought her the products I was using and she intently read the ingredients, took notes, and pointed out exactly what I need to stay away from. She was clear when explaining what was causing my problem and the step-​by-​step solution to correcting it.
My insurance wouldn’t cover the visit but she is definitely worth the personal expense. I’ve spent far more wasting money on every over the counter product possible. There is nothing like looking in the mirror and recognizing your face again after so long.
Confidence in your skin is priceless.
Completely worth it!

I love Dr. Jones and her office. Always clean and cozy. She is personable and easy to talk too. Her suggestions and skin care prescriptions always work well for me.

I have been a patient of Dr. Jones for almost 10 years, back when her office was on E.86^th between Park & Madison. I have referred countless friends and family members, who love her just the same. I had an issue with a rude staff member and personally spoke to Dr. Jones about the situation, telling her that if she was not THE best dermatologist by far (in my and many others opinion), I would probably look for another doctor. Dr. Jones appreciated me letting her know and addressed the staff member, who was in turn let go. Let’s be clear, Dr. Jones does not tollerate rudeness from her staff. If her present staff was truly rude (which I doubt), she would handle. Different people expect different things from their doctors so everyone will not be happy, however, Dr. Jones’ skills cannot be denied and she is well worth the extra 10 – 15 minutes I may or may not have to wait. If you’re looking for the best, look no further… you’ve ARRIVED!!! Love Dr. Jones!

An ABSOLUTE Life saver!!!
After a horrible experience with a different dermatologist I said to myself, I am going to do allot more research before I go to another one. Well, I’m glad I did because I am sooo freaken happy with the results
Dr. Elena was absolutely amazing. She is doing wonders for my psoriasis. My skin is clearing up and I’m not as self conscious as I used to be.
She works wonders but keep in mind, it may take a long time to get an appointment.
Don’t let that discourage you because she is well worth the wait.

I had my first appointment with Dr. Jones on September 18. As soon as I walked in, I was greeted. The two ladies at the front desk are very friendly and welcoming. There is a basket full of samples for you to take which is great! Once I was called into the room, I had to wait about ten minutes for Dr. Jones. I have a scalp condition. I love the fact that she put on gloves and put the lamp over my head. She then parted my hair section by section. Other doctors that I’ve seen didn’t even bother looking at my scalp. She was very comforting and listened to my concerns. My only complaint would be the waiting area. It’s very small and tight. I HIGHLY recommend Dr. Jones!

I used to see Dr. Charles at this practice, who was really nice and exceptionally good looking. Dr. Jones briefly spoke to me once about the Obagi skin care line that they sell there for $ 400. (which, I bought online btw for $ 201-​and yes it was authentic, companies like to scare consumers about buying fake derm lines on the internet bc they want you to pay the marked up price. However sites like ebay and amazon guarantee authenticity, so have a field day, and your welcome.) While I enjoyed my visits with the doctor, I was always frustrated with the (typical NYC) attitude-​ridden overwhelmed front-​desk staff that can’t handle working at a busy dermatology office.
I’ve been a patient here for 2 yrs and continue to get inconsistent answers from the receptionists when calling in claims or prescriptions. One time, it took 4 weeks for one of them to fax my case to my insurance company. The only reason it got done was because I started calling everyday asking if they had done it yet. There’s one girl, who is really sweet, overwhelmed, but nice. She is patient, but also could do a better job at *following through” with calling in prescriptions and getting back to patients when she says she will. The rest are argumentative and DO NOT listen! Do you think I like repeating myself 3 times in one conversation? These receptionists are the type to ask you a question and then when you reply, they’ll cut you off mid-​sentence with a «please hold.» no warning, no «I’m sorry, but I have to pick up the other line.» nope just a cold cut-​off. One time on the phone, I gave my name, I spelled my name, and had an entire conversation about my prescription. Then, she says «let me look into it» puts me on hold, and then comes back with «what’s your name?» Aaaaagh! I can lose my mind with people like this. This type of customer service is uncalled for! If you asked for my name and had me spell it out then HOW could you ask me again 1 min later? Poor customer service is my pet-​peeve! Do you know how many asshole customers I had to suck up to when I worked in a dept. store when I was 20? Or how about being a server? I was always trained to anticipate needs, LISTEN to what the customer is wanting, and to FOLLOW THROUGH with results above and beyond what was expected. I was taught how to turn an angry customer into a satisfied customer. NOT hang up on them (which was done to me here), NOT ARGUE with them, and definitely not chastise them or blame them for the problem they’re having (also happened). I’m really surprised by the lack of customer service SO many doctors offices have in this city! I REALLY want to tell New Yorkers, (and these receptionists) that the REST OF THE COUNTRY IS NOT LIKE THIS! People are usually really nice in places of business-​and YES, they perform by the standards I listed above. Do they think that they are above being nice because Dr. Jones is in SUCH demand that they can be mediocre at their jobs and get away with it? I don’t even know why I bother writing this b/​c sadly, it is the administration that reads these Unilocal reviews and the doctor will (probably) never be informed of my complaint.

Ok my first experience here and I’ll always go back… Dr. Jones is a genius and her staff members are so courteous and welcoming :)! I’m in love… Dr. JOnes made my day :)!!! I’m more confident about my skin now than ever !!!

As a new patient, I had to undergo a 3 month wait to finally see Dr. Jones. She is fully booked around the clock.
My appointment was at 10:45 am and I was seen at 10:45 am. The front desk receptionist was very polite and friendly.
The PA, I believe her name was Linda, is BAAAAD as hell. Damn. 5 stars alone for her.
Dr Jones saw me, answered all my questions, was very personable, and gave me the utmost confidence in her as my dermatologist.
A great experience all around.

I was referred to Dr. Jones by a physician that I work with. For several years prior I went to a white male dermatologist that didn’t understand black women’s especially when it came to matter of the hair. Every appointment I had with Dr. Jones I was seen within 5minutes of getting to my scheduled appointment, The front desk staff are very friendly and personable but also professional. I love that with each medical treatment she gives a daily regimen of what you should do. I really appreciate that samples and coupons are given because times are hard :) .
The best part is that Dr. Jones is relatable, she was able to talk about similar issue that I was having and was able to recommend tips and tricks that I should try. I feel comfortable talking to her about my concerns and I never feel rushed. I have since stopped going to my old dermatologist and will forever go see Dr. Jones. I recommend her to ALL people but if your a woman of color I would DEFINITELY recommend her!