Elegance In Dance

Frank and Amanda are amazing! They help with everything, from high level/​advanced dance choreography to putting together a very nice and simple wedding dance. I needed some help with some challenging lifts, and they really came through for me. Exactly what I needed. While I was there, I also got the opportunity to watch him work with 2 other couples, helping them with their first dance, and they looked great! I heartily recommend them both

NOTHING ELEGANT ABOUT THE PEOPLE WHO RUN THIS PLACE!
SEVERE LACK OF CUSTOMER SERVICE! DO NOT BY A GROUPON!!!
We purchased a Groupon and contacted them via e-​mail to schedule our Groupon. The response indicated:
Step 1 Go to
Step 2 Go to FAQ portal and review fully.
Step 3 Go to registration portal and fill out the form then click send at the bottom
On the FAQs page the verbiage is remarkable, this was the best part:
‘Q-​If I purchase a lesson or group class on one of the coupon sites
For example groupon or Amazon local, when should I use it.
A-​Immediately it truly makes no sense to buy a private or group
class lesson on one of these great sites and let it sit there without
it being used for months. For that do not buy it and save your money
until you know for sure you can use it right after you buy one.“
ARE THEY FOR REAL!!! We were super insulted and skeptical at this point but we already had purchased the Groupon and we were hoping that the teachers would be great and that we would get the awesome and fun experience that we were looking for when we decided to purchase the deal.
Unfortunately we NEVER GOT TO STEP FOOT ON THE PREMISES nor did we get the chance to SPEAK WITH ANY OF THEIR EMPLOYEES. When you call Elegance in Dance it goes directly to a voicemail.
We had the misfortune of having to reschedule our appointment in two instances:
1) I am on call for work and got called in and called immediately and discovered that there is no direct contact with the company so I left a voicemail. A Customer Service line representative called me back and took down my information and reason for rescheduling and was very kind and said he would speak to them.
2) We re-​schedule for the upcoming week and my partner got extremely sick with food poisoning to the extent that he had to take off from work for two days. He called and few times and left voicemails explaining the issue but never heard back from anyone.
The next day they sent us an e-​mail saying that we had been marked as a no show for our lesson. My boyfriend was astonished since he left voicemails stating that he was ill. They replied with a long e-​mail schooling us on dance studio etiquette:
«you both read and reviewed and understood all cancellations are handled via email and not by phone and within a 24 hour time period.» WE DID READ THIS, AMONGST THE MANY OTHER Q&A. PERHAPS INCLUDING THIS IN YOUR INTODUCTION E-​MAIL IS MORE BENEFICIAL FOR THE CLIENT TO REMEMBER AND REFERENCE.
«…your teacher which by the way came in from New Jersey to teach you both a great lesson would have gotten it and been able to handle this accordingly. Your teacher was fully booked and made time on his rotation to come into the city to teach you both, he even waited there for the two of you untill 8;30pm which he did not have to.» WHY WEREN’T WE CONTACTED VIA PHONE AND HAD HIM WAITING?
«Now you had options to handle this correctly if you were that ill Daniel then an email cancellation should have come as soon as you became ill from the two you as early as the morning of the day of your lesson, or Sharon could have shown up for the lesson without you and explained to your teacher what was going on and it could have been handled accordingly which in many cases students have done.» WHO IS THE CUSTOMER?
But to simply not show up then send a voicemail canceling knowing that we do not handle cancellations in that manner then keeping one of our teachers there doing nothing wondering whats going on and then sending us back this email at 11;38pm the following day is completely unacceptable and yes this is why you were put on the teachers report for that day as a no show” THE LACK OF CUSTOMER SERVICE AND DISRESPECT TOWARDS YOUR CLIENTS IS WHAT IS UNECCEPTABLE
«And think of it this way if you book a plane ticket and you get sick the day of your flight and can not make your flight the plane will still take off with out you and you would then have to call and re-​book another ticket and pay the re-​booking fee to the airlines well its the same with dance studios.» THEY SHOULD INCLUDE THIS QUOTE ON THEIR GROUPON DEALS!!!
BE MORE HONEST ON YOUR GROUPON DEALS!!! INSIST ON READING FAQS PRIOR TO PURCHASE!!! This is the era of communication people, get with the program, facilitate information:
— Do not send your clients to read a FAQ list, enumerate the most common ones in an e-​mail, ANSWER questions. Take the TIME!!!
— Provide a notice/​reminder regarding cancellation policy on your voicemail if you do not answer your phones. Answer your phone!
— Provide a reminder on cancellation policy when you confirm a class.
— Be accommodating and understanding, things that we can’t control happen. Customers are not out to get you, on the contrary we purchase your service because we want to learn and enjoy.
I rest my case…

I called this business to inquire about their wedding dance lesson package and what it contained as it was not clear on Groupon. I left them a voice message, but never heard back. Instead of calling me to answer my questions, they sent me a spam-​like text message on two different occasions — the first 3 days after I left my message at 8:44 in the morning and just a few moments ago, a week later at 10:15 pm on the Sunday before Memorial Day. The message said the first time:
«Hello This is Elegance In Dance please refer to our website www .
and review our FAQ and Register and we will be more than happy to get you started.»
The second said:
«Hello This is Elegance In Dance please refer to our website www.
and review our FAQ and Register today if you have a wedding in June «
Honestly — if I had a wedding in June and wanted some questions answered, I don’t want to sign up on your website or read the FAQ — I want to ask a live person a question.
Thinking I was now on a SPAM list, I replied «STOP»
And this was the response I received:
«We have removed you from our contact list next time try not to be so rude with your response. We are only reaching out to the voicemail you sent us remember! Its called professional courtesy get some.»
Who talks to people like that? I have professional courtesy, unlike the person with a lack of customer service behind this phone number.
If this is the way they treat a potential customer, imagine what they could possibly do once you actually start paying for something.
Thinking I was being SPAMmed by this place