Ectaco

This company makes electronic language translators. As far as I could tell in the short time that mine worked, it does a pretty fair job of translating. The problem I have is that the company refuses to stand behind its products. I bought one of the translators and it was apparently defective in design or manufacture as the housing around the display cracked within a few uses. Was a result of that crack, the device kept cutting out and rebooting, rendering it effectively unusable. I contacted the company and they basically told me to pound sand. The only thing they would do is sell me another one. They did offer me a $ 100 discount on a new one, but they also put it on sale for almost the same price they offered it to me with the discount. Bottom line,
was that to have a working product, I would have to buy two and hope the second one did not fail as the first one did, since there is no likelihood that the company will stand behind its products.
I emailed several times and got no response. They only way I could get a response was by calling them.
I have been buying electronics on line for many years. This is the first time I have had a problem that the company would not stand behind. As a result, I cannot recommend that you use this company or its products. In my opinion, a company that won’t stand behind its work does not deserve to get customers. If you choose to buy from them, CAVEAT EMPTOR!!! (buyer beware).
Please note the address listed is the company headquarters as shown on the website. They apparently have a retail store at that location as well. I did not visit the retail store, I dealt with them on line and over the phone.