Dunkin’ Donuts

I wish I could contact their franchise manager. He needs to hire people who are capable of listening and providing good service. when I ask for extra liquid sugar (i know, its bad) they give me this stare. after i receive my ice caramel latte, it has way too much milk and no liquid sugar.
they are rude. they do not listen to your requests.
there is only one employee who seems to be there Monday thru Friday and she makes my ice coffee perfect, why because she listens!!! the only Latina employee happens to be the best one in this store. i hope her manager sees this because she is the only one who deserves a raise.

There’s an ongoing promo for DD Perk Members for any size Iced Coffee for just $ 1.99. So today, I got my medium iced coffee. When it was time for me to pay, the cashier tells me that the system is not working. I think they should give DD Perk Members a heads up by putting up a SIGN whenever there’s an issue with their register. I was annoyed because I had to pay for the full price and I did not even get my reward points. When I told the register that I don’t want it anymore, the guy tells me to just take it for free making me feel even worst. I don’t want free coffee if it’s not meant to be for free. Maybe he should’ve suggested other options like charging me $ 1.99 like the promo says. There’s a reason why I signed up for the DD Perk card and that’s because I love getting special offers and free beverage. But how can I get anything free if my points are not going up?

Horrible! Always rude staff, always dirty, no matter what time I go! They are fast in the mornings but when there is no customer around they need like 10 minutes to finish your order its like everything is done in slow-​mo when there are only 2 – 3 customers… I love my coffee from DD especially cause they serve almond milk which pret down the block does not. However Pret has much better service so I guess I will be going there until they fix this location. All my coworkers hate this location too btw lol It must be poorly managed because most of the DD I know have nicer staff.

Rude! Horrible service, awful food. I occasionally pick up something for someone else at my office if I’m out and about and one of my coworkers always wants iced coffee from Dunkin. I’m always shocked at the lack of respect for customers. They’ve stopped mid order to take some one else’s order, left people hanging and confused. I’ve seen them be rude to people who got their orders wrong, ignore you if you’re waiting.
I’ve had to wait on food before and every time a man always HAS to mop right where you are standing. His solution is to have you stand on the wet, slippery floor, on the steps by the door and wait for your food and walk out when the floor is super wet.
Avoid this location at all costs!

I’ve gone here three times over three different months and unfortunately, the service has always been poor. I understand there is a morning rush — but twice they’ve put my coffee on the counter without announcing what it was — so I didn’t know it was mine. I love Dunkies but not this one.

The worst DD i have ever been in. Terrible service and the worst Ham, Egg and Cheese I’ve had. I work for a café so I didnt need coffee. The guy on register barely spoke English and the lady making the food gave me literally one slice of ham. Other locations give me sandwiches the look at least similar to the picture. This location will never get my business again.

Ok this probably won’t be a review worthy of an «elite» or what have you. But sometimes, you just have to vent.
It is national donut day. It is one of my favorite days of the year. Today, I work the late shift, 4pm to midnight. I think to myself, no problem, I’ll get my donut before work.
Wrong. I was so, so wrong. At 3:40 pm, on national donut day, Dunkin Donuts was OUT OF DONUTS. No «we’ll have more soon», just «we’re out of donuts». I have never felt so betrayed, so wounded. I spit on this ground, and curse their ovens. May this façade of a donut shop wither away like my hopes and dreams.

I wouldn’t even give this place one star unfortunately I have no other choice. It’s right by my job so i stop by for some quick coffee. Today I stopped by the moron who was working there payed me no mind I said excuse me about two times… still nothing then I began to get aggravated and got louder I thougth maybe he didnt hear me. Nope he heard me but he was busy making hash browns for 3 minutes and I was now waiting for about 5 and started running late i said hello!!! he turns around slowly with the nastiest look … I left cursing him out… will never return ever again. Excpet to send the health inspection their way to shut them down.

Typical DD. Coffee was OK. Breakfast sucked. The spicy omelet flatbread gave me a flashback to bad airline food. Big mistake. Stick with the doughnuts.

This Dunkin’ Donuts has a two star rating and I see why. Even the restaurants excellent coffee and croissant with egg and sausage breakfast cannot overcome the fact that:(1) the seating area is small and unclean; (2) the employees are a bit on the inept side; and (3) they just do not spend the time cleaning this place.

This place is dirty, the service is ridiculously slow, and the doughnuts look like they’ve been sitting out for days.
But even if the place had been sparkling clean with super fast friendly service and had the freshest doughnuts ever on the particular Saturday I went there, I would have still given this place zero stars if I could.
Why? Because they left off the TURKEY on my TURKEY CHEDDAR BACON SANDWICH!
You know what that sandwich amounted to? A roll with a single slice of cheese and two teeny strips of bacon and some sauce. That’s completely inexcusable and just plain stupid.
I don’t know how they can make such a terrible error. That’s like making a burger without the hamburger patty. What???
Unluckily for me, I was already on a bus by the time I unwrapped my sandwich. That has to be the most pathetic excuse of a sandwich I’ve ever seen. Does that even qualify as a sandwich?
I made the mistake of going here based its convenience. I won’t make that mistake again.

Never been DD fan, more of a Starbucks lover. But I wanted to try out one of their new drinks that I keep seeing advertised: the Strawberry Coolata. I wanted it to be something more than what it was I guess, I am a bit disappointed that I didn’t fall in love with the drink but it is what it is. It was a bit too sugary.
Bonus: Didn’t know they served Coffee Cake Muffins. That was delicious. Big fan of coffee cakes, will definitely be coming back for that even if it’s the only thing I get.

I get that everyone leaves the city on weekends but if you’re going to be open, try a little. The place was outright dirty, had maybe a ¹⁄₁₀ of the donut bins with anything –stale donuts. I also got a hazelnut coffee. Milk was spoiled or something was wrong with it. Lot of options in this area — no need to go here.

Service has improved. Ordered 14 boxes with no warning for an impromptu office event and picked it up and was greeted nicely. Service with a smile done right. Would order from here again. They threw in muffins and munchkins too!

For some reason I keep giving this store another chance, only to be disappointed every single time. It is the closest Dunkin to my job, but today was the last time I will go to this location.

–Every time I go here, the coffee tastes like dirt. They manage to make any iced coffee taste terrible. I asked for real sugar in the iced coffee (they tend to use that liquid stuff) and today they didn’t put any sugar at all.
–The previous poster who wrote about them not liking the free donut coupon — very true. The guy gave me a dirty look today when I used it and reluctantly punched it in to the computer. They also did not give me my receipt, which probably would have entitled me to another donut.
The donuts and pastries taste fine, no qualms there.
For a place like this to have consistently terrible tasting coffee, I just don’t understand the point in returning. They don’t seem to care and rush through your order, even when the store is empty.

This is not the best Dunkin location. It’s always super crowded in the mornings and the line moves slowly. They’ve screwed up my order a few times (I always request drinks w/​o whipped cream and somehow they always come with whipped cream). The staff is also not very friendly.

If I can give this place zero star I would. That speaks volume about my experiences here. I tell myself each and every time I’m not coming back but because it’s the closest Dunkin around work, I keep coming back. The cashiers are rude, rude and RUDE! Somehow they managed to ruin all the drinks I like (it takes talent to do that). And every time I get lattes, I feel like I’m drinking milk and there’s hardly any espresso taste. I’m normally not one to bash a business but this has got to be the worst Dunkin Donut location out there. Service has been bad CONSISTENTLY!
Please avoid for your own sake.

The girl working as the cashier was really rude and the place was not very clean. Won’t be back again

Pro:
–cheap and decent! cheap donuts, cheap coffee, cheap lunch sandwiches
(currently offering $ 2.99 sandwiches!!)
–amount (compared to Starbucks): the «medium» is a extra large in starbucks!
–the rest? it’s just an old dunkin donuts.
Con:
–very angry manager/​owner. I’ve seen him interrogated a girl who bought a coffee from the café next door – she just want to tried it out for god’s sake!
–does not give you receipt unless you ask because…
–manager is not happy with having to accept ‘free donut’ coupon (obtained by filling out a online survey)
I am not sure how the coupon works, I’m sure he would be refunded for the ‘free donut’?! It’s the recession, the free donut is certainly an advantage for the consumers to take, so looking at me with hatred will not work…
Other than the anger, the store can use some basic in-​store marketing, a simple renovation or layout update.

Absolutely the worst DD I have ever been to, but worse than that, one of the worst customer service experiences I have ever had.
My bf and I needed to eat after walking around for hours. We made the stupid decision to walk in to DD instead of any of the other places to eat on the streets surrounding it. We love DD coffee at home, and in high school the DD in the town was delicious, so why not?
OMG, first of all, the men behind the counter didn’t really understand us. They messed up the order that I spoke in complete English. But fine, we got what we asked for eventually (with the exception of a Coke Zero) and sat down to eat. The Texas Toast was at least a week old. The eggs on the sandwich were disgusting and mealy and I’m not sure what they actually were… certainly not eggs. The hash browns tasted like old onion grease. I ate half a piece of toast and called it done.
The bf had something on a croissant that was less offensive, but equally unacceptable for a $ 4 sandwich. He eats pretty much everything and wouldn’t eat the hash browns.
The customer service was the worst part, no greeting, no knowledge of the menu (I mean it is donuts and sandwiches), no smile.
Really, really poor food and disappointing service.