Dunkin’ Donuts

It’s convenient but not the most ideal DD to visit. They always seem to be in a rush when taking your order so I’ve had mine messed up a few times. Since it is not advertised greatly it does make for a nice surprise when leaving grand central terminal.

This is a Dunkin Donut i frequent daily as I am walking out of Grand Central Station. It is located in the 45^th Street Passage. Unfortunately, the staff is such in a rush even when it is not busy that they are not receptive of your order. As a result, the item you order is rarely done right. You ask for skim milk in your coffee, guess what they are putting in cream. You want Vanilla Flavor shot, guess what they are putting in the sugary swirl. Today I was in the process of ordering my coffee, I did not even finish ordering and the gentlemen in the back hands me my coffee. I only got through telling the cashier i needed skim milk, I still did not explain I wanted 2 splendas and a turbo shot. She then responds to me «You have to tell me this before». I respond by saying «I didn’t even finish placing my order and he simply hands me a coffee». The cashier takes back that coffee and puts in a turbo shot and hands it back… Guess what the only thing that coffee had right was the Turbo Shot… There was long line and I did not want to continue to hold up the rush.
Staff should be educated and trained on how to work together efficiently and utilize communication skills…

This is the cheapest Dunkin in all NY compare their ice tea prices to any other in their franchise its nearly half the price without a coupon for an ice tea. Every morning as I walk into my work building and order breakfast here the staff is extremely kind and understanding. This place is located in the basement that connects the grand central terminal to the NYC MTA building. On a side note they also accept the Dunkin discount card I have been to several in NY which have not accepted it.

This isn’t actually advertised well, it’s in one of those little corridors to Grand Central that pops up.
The doorway has a separate sign standing outside when it’s open (only reason I knew to go in there), down the stairs and past the shoe repair store to get to it.
Cramped, a bit warm, and busy. Small enough to fit maybe a dozen people inside at a time, but stocked with everything in a regular Dunkin, just crammed in. Service was slow… but it was convenient, and cheap compared to the overpriced options in Grand Central.

Very convenient location for me — This is the only reason why I go here often. I enjoy their iced coffee, even though it’s almost $ 3.00 for a medium.