Ducduc Llc

Absolutely horrible customer service. Yes their furniture looks cool and trendy but when you spend the better part of a year to get them to correct shoddy workmanship it simply becomes intolerable. We ordered a bunk bed, a queen bed, and a trundle to go under the queen bed. When it arrived and the Duc Duc guys put it together they had to redrill several holes and there were two damaged pieces. The techs said they would report the issue and get replacement parts and return. Four weeks later when I called no one knew anything about it so they had to send someone out to «inspect» it. The guy came in and tried to tell me that visible chips, misaligned parts, and visible screws that didn’t match was all just fine and I should not have a problem. I had him call corporate at which point I told them to get the guy out of my house. Eileen at corporate assured me that she would send the right parts and get this repaired quickly. The replacement parts came in damaged and had to be resent. The replacement for the replacement came in and was wrong and had to be reordered. The third replacements have not arrived three months later and we are now well over a year into the process. Each and every time it is me who has to call them to prod this process along.
They should not be in business and if you choose to purchase from them you can expect the same level of sterling service that we have received here.

This was a very cool spot to check out tonight! Pretty much as soon as we walked in here, my girlfriend was talking about how much she would live to get a crib here, if she was to have a baby. The shop has a very chilled out vibe and the cribs are very polished and refined, far more so, than the general cribs and bassinets that you would see in most spots. Definitely a solid spot to check out, if you have a baby on the way!

I absolutely love my savannah changer. The staff was so helpful at DucDuc from the beginning of the process to the delivery. I customized every part of the changer and it is so beautiful and fits perfectly in the bedroom. Even the insides of the drawers are stunning. I also ordered the cabana vanity. It is such a wonderful piece of furniture. The Tiffany Blue is so unusual. Everything is made with such craftsmanship – and it is comforting to know that it is made in Connecticut. i had such a positive experience with everyone at DucDuc I would not consider ordering from anyone else!
The showroom is so attractive and they have the best candy.