Little Folks

I could not be more pleased with my experience at Little Folks.
My sister lives in Brooklyn with twin babies and a 4-​year old. She mistakenly forgot to load her stroller into her car while shopping today. She didn’t realize she was strollerless until she returned home. With 3 children, she is housebound without a stroller!
I called Little Folks at 5:30pm. At 6:45, I was parked in front of their store and Abe and his staff loaded a fully assembled Baby Jogger City Mini Double Stroller into my trunk. They also loaded all of the necessary accessories. I paid Abe with my credit card AT THE CURB! At rush hour, no less!
My sister cried when I arrived in Brooklyn with everything she needed.
I am so grateful to Abe and his team for having everything I needed in stock — and for their willingness to assemble the stroller and deliver it to my car with an hours’ notice. Mostly, I am grateful for their smiles and kind manner.
Thank you Little Folks! You have a customer for life!

This place is great if you need a baby gift in a hurry. It’s a small business in a neighborhood without many similar options. It is dishelved at times, but that’s not a crime. They have a variety of Melissa & Doug as well as some higher quality wooden toys.

I’ve purchased a car seat from this boutique and it arrived in a dirty, ripped box with a broken base and scratches all over. Clearly unusable and unsafe! I’ve contacted the merchant and I was assured that they would arrange the pick up of the damaged item the following day.
I’ve called every single day for a week asking for the refund. As of today they did not issue the refund, however they have filed a claim with UPS for approximately $ 300.
I was instructed by Abe not to send the damaged car seat, however American Express agent has advised me to return the defective merchandise. I was issued a few days ago a USPS shipping label by the merchant’s partner and I was asked to send the item to a NJ residence, not the boutique.
After many frustrating attempts I reached out to my credit card company.
Amex thankfully has fully refunded my purchase. I would not recommend doing business with Little Folks. I would not be surprised if the car seat I just returned they will attempt to sale it again as new. Shame!

Don’t usually write reviews, but for anyone in market for a high end stroller that you can’t buy for cheaper anywhere else b/​c brands won’t let retailers sell for cheaper (uppababy, bugaboo, etc) this local place actually provides a valuable service — they set up the stroller, and delivered it free of charge. No hassle, no little parts or bulky packaging to deal with at home with a 3 yr old and 3 month old. It was the easiest thing I’ve encountered in NYC and it was super appreciated. Having just moved into the city with 2 kids – it was amazing to have someone just deal with the crap that I didn’t want to deal with for a change. I won’t actually be using the stupid bassinet, so i wish I had told them not to unpack that piece — but going back to get the bassinet box today since it’s easier for storage.

These folks couldn’t be bothered to make a sale if it saved their lives. You might as well be invisible if you shop here. The store is a sh*t show mess, you walk in and there are shipping boxes everywhere from floor to ceiling. The store is an absolute pigsty– boxes strewn about, nothing is categorized well, and everything is covered in dust and soot.
I walked around – and am hugely pregnant – and not one employee could be bothered to look up from their cell phone or conversation to help me. I walked up the pitiful staircase to check out strollers. My in-​laws are gifting us our stroller (plan on spending $ 1,000) and I had some questions. I was ready to purchase one of the stroller systems I saw online – and wanted to see them in person before buying. There were two employees in a side room upstairs, who both saw me struggling to maneuver the strollers, pick things up, look around, and not a single one bothered to help me.
Therefore, i will never shop here again, and wouldn’t spend a dime of my hard-​earned money at this dump!

They are Amazon merchants as well and they don’t bother shipping theIr items on time even though the customer is paying top dollar for shipping. There are no apologies, no communication, and no customer service. I will never recommend this place. Oh, and I write for a Major newspaper here in NY and plan on giving them a bad review in my story, as well as on Amazon. There are so many other stores I’d rather give my business to, and favorable reviews to.

Are the owners of little folks not reading all their reviews or do they just not give a sh*t? Why do they even have anyone working there? No one asks you if you need any help. Worthless staff!!! Don’t bother going. The store is a dump!!!

Awful, awful customer service. Nobody acknowledges you when you come in the store (or walk around the store for that matter), and the guy in the stroller section couldn’t care less. You could walk around the bottom floor forever without seeing an employee or being asked if you need help. The whole store feels very budget, yet it’s not budget. You would think a store selling nice, high-​end items would want to work with its customers so they actually spend money there. I’ve been in there twice and both times felt like the guy upstairs in the stroller section was totally hassled by my asking him any questions at all. No way I would spend money here, which is a real shame, because I like to support independent stores.

This is an aweful store in every aspect. There is never any staff that can help you with recommendation and are frankly even hard to find at the register. They don’t wrap (who doens’t wrap baby presents?). also, their work hours are only convenient for the people who work there but practically impossible for potential buyers. you really have to put in a lot of effort to get there when they are actually open. Since every time i’ve gone there has been a frustrating experience, i can’t really comment on the actual selection.
if you live in the area, go to the new Learning Express on 2^nd Ave. It’s absolutely great and the staff is extremely helpful.