Duane Reade

I just stopped by on the way to dinner, and found this one to be slightly less updated than some of the other area ones. In addition, they didn’t really have many options for facial moisturizers, which was surprising to me. The skincare section was placed in the back and organized by brands not items. Not a huge deal, but I ended up not finding what I was looking for, which was a bummer.
They do have a well-​stocked travel-​sized items section, which is always appreciated.

I stopped by this store to buy some goods. I bought a package of socks. I liked them. They are made of linen which has a good natural texture. I also bought some stationary items and simple hardware items like screw driver which has multiple sizes and types in adjustable top. That is useful and convenient. I asked a staff about them. He was really kind and spent time finding and explaining. I wish they carry more various items.

Very cool looking and modern looking, but no signs so good luck finding what you need. Also good luck in finding someone to help you. My last visit will be my final visit because of how they treated my family. My 6 year old child had to use the bathroom. When we ask where the bathroom is the cashier tells us bathroom is only for customers. OK. I am a frequent customer and tell her I will buy something after my daughter goes to the bathroom. She refused to tell us where the bathroom is until we buy something. No compassion for a 6 year old child that has to use the bathroom. We went across the street to A Matter of Health where they are happy to let a 6 year old use their bathroom without requiring them to purchase something first. Plus A Matter of Health has much healthier options at much better pricing.

This is the Duane Reade I go to because of it’s proximity to my apartment.
Shelves are always stocked and the staff is friendly. What you would expect from any of the thousands of other Duane Reade locations in the city.
Rating this location at 3 stars simply because of the store’s pharmacy. It is very slow and there always seems to be an issue getting my prescription by the time promised.
In the future, I will be transferring my prescriptions to CVS, but will continue to come to Duane Reade for anything else I would need from the pharmacy.

DO NOT USE THEIR PHARMACY!!!
I usually use express scripts.
The people behind the counter are so useless.
I needed 2 prescription refills, one needed to be called in by my gyno and I was told the other had 1 refill.
I go in today and they only had the birth control which was the wrong one. I called my gyno to see why… She told me they hung up on her and told her the birth control I was on doesn’t get made (I’ve been on it for 3 years…). As for the other prescription it wasn’t in because apparently I had no refills, the woman helping me saw this and immediately faxed over a request for the other medication.
Honestly, 2 of the women are helpful, the rest are useless and look like they were dragged out of a gutter. THE ONE ACTUALLY DOES NOT KNOW THE DIFFERENCE BETWEEN 1 and 0.

This is a pretty decently sized Duane Reade. They have a home-​goods section, grocery, refridgerated-​grocery, beer, cosmetics, pharmacy, daily use (cards, pens, paper, envelopes, etc) and holiday section. I come here when my local Duane Reade is lacking.
The only thing missing from this place is my cat’s kitty litter and cat food brands…

About 10 blocks north of another Duane Reade, I popped in here to check out the selection of allergy medication. Located on a slightly elevated portion of the store with the pharmacy is the main area, the checkout section is below along with the vaults of candy and more.
Normal pricing (that is to say higher than what I would get at Target or a Wal-​Mart), but it is convenient, the store is clean, and the staff was very friendly (the last point making it the three stars). Not sure why, but the cashier that checked me out was just in a very good mood, joking with my daughter.
One random suggestion for the store owner — check the signs you print for accuracy in spelling. Flu shots is two words and appointment… well, you get the point.

I don’t think it’s ok for customers to come in here with their dogs (non-​service animals) and let their kids loiter by the exit. While I understand the staff cannot control the behavior of customers, they could say something or say that non-​service animals are not allowed in the store. But no. They don’t care. There is also repeatedly no one at the register in the morning, or the employee hides behind the counter.

Not the largest selection (no fresh food), but other than that it’s very clean and bright. The clerks are friendlier than most, and very willing to help if you just ask.

This was my first experience visiting this store and it will be my last.
I was running late to an all-​day portfolio review because of an incident earlier that morning (another story in itself) and I needed change to tip a locksmith and a valet parking agent. It was the closest establishment with an ATM. I got some money out and wanted to get smaller bills with one of my $ 20s.
To cut a very long story short, the clerk I was dealing with was EXTREMELY and BLATANTLY rude to me. I asked for change for my $ 20, and this was apparently the most offensive thing this woman ever heard. She bluntly refused to serve me and immediately called for the next customer (there was none). I was taken aback and came up with the next best option, which was to buy something cheap so I could get cash change for it. She refused to take my $ 20 for the merchandise. Like, it was on the counter and she stared at me. She finally took the money after I raised my voice. And then she asked me if I wanted a bag for my pack of gum.
Seriously? What kind of crap is that?
Do not shop here. Go to a different location. I am sure there are other clerks who are nice and helpful, but this was the worst customer experience I have ever had. I felt unwelcome and the woman was extremely rude. Based on this experience alone I would never shop at a Duane Reade again.

Standard Duane experience. Doesn’t have fresh food. Decent selection of other items. Staff pretty helpful too. If you’re looking for food items then food emporium is close and much cheaper.

I probably shopped here more than any other store in the area. Their selection is pretty good, but they have some really expired products also sitting on the shelves so be warned, LOOK AT EXPIRATION DATES.
They also have a Chase ATM and a pharmacy so it’s pretty convenient to not have to cross the street to go to the real Chase bank.
Prices are pretty high so I usually don’t buy stuff that’s not on sale here. I seriously considered going to the ER at NY Presbyterian a block away instead of buying a package of band-​aids here. Seriously, $ 5 for 20 band-​aids? Come on, who can afford to bleed at those prices? That’s now a luxury of the past.