Duane Reade

Overly aggressive and vulgar staffing ruins this quick to shop experience.
The cashier was more interested in asking about my personal life and finding out if I was available then actually ringing up my items.
This, accompanied with the messy stock and empty shelves makes me actually want to go back to CVS

The staff (especially the people stocking) are RUDE and OBNOXIOUS. Buy your stuff elsewhere, anywhere. This place is the worst Duane Reade I’ve been to.

I never take the time to write reviews. In fact this is second ever. I live across the street from this Duane Reade and I give it 2 stars because it happens to be 24hrs and has a decent selection. The bad news is the produce is usually expired and the staff is not professional as many reviewers have written. I care about this location because I shop at this one almost daily it is basically my supermarket/​bodega until the Dean & De Luca opens up next door (Thank God!). The alarming issue with this location is that none of the staff care of the weekly amount of theft that takes place here. Just last night i saw a man walk out the back door with a huge case of coronas and another arm full of food items. When i told two staff members that were stocking the aisles they said «that’s what happens when they don’t have security». When I went to pay for my item at the register. I told the register person what happened and she said «yeah i don’t get involved» i told her i see people steal on a weekly basis. And she said” yeah everyone is aware but no one does anything about it” I told her «but corporate must be losing so much money at this location?» She says… umm corp has an office right above here. She went on to tell me other stories of theft that happen on a WEEKLY BASIS. I said don’t you have cameras? She says «yep». So my take on this is management does not care or does not account for stolen items but hard working customers are paying for items at Duane Reade. I left the store and told the register person to please be careful since this is the norm at this location. Maybe I will take the time to make a note on here every time i witness theft at this location. Hopefully someone from Duane Reade corp reads this and hires a damn security guard already so you show you care about your staff and customer. Hello this is one of your flag ship stores isn’t it?

Do not use the clinic unless in case of emergency. It’s a sham.
I came in with an ear infection. I know what an ear infection feels like – I’ve gotten them before. The doctor gave me a spiel about antibiotics, insisted that it would clear up naturally in the next few days, and sent me on my way.
It didn’t clear up. I came back the next Monday in considerable pain. This time it was a different doctor. I explained what happened, and she told me that the «doctor» who I’d seen earlier was actually a nurse filling in while the real doctor was on vacation! The new doctor agreed I badly needed antibiotics, set me up, and apologized that my previous trip didn’t provide adequate care.
I complained to Duane Reade’s corporate office, saying that nevermind the fact that I spent three days waiting for an infection to magically heal on its own, they at the very least shouldn’t have charged me for the first visit. But they’ve denied my claim. Now I have to pay $ 100 extra because DR decided to scam me with an unqualified «doctor” – who never specified she wasn’t a doctor at all – who failed to treat me.

The walk in center is run by rude and disorganized misfits, the first words were not good morning, it was, do you have insurance? My appointment was for 915 but that was a pipe dream because of the disorganized mess. Avoid this dump and disgrace to real medical professionals.

This Duane Reade has truly stepped it up a notch. Not only is it very, very big, but it also has a huge variety of products. A quality often overlooked is whether or not an establishment is clean or not, and this one is.

Ummm, wow! Is this seriously a Duane Reade?!? I guess I need to start visiting DR’s in the city more because this was kinda awesome.
I was in the neighborhood to attend a seminar, and walked into what looked like a café at first. Tons of (what looked to be) fresh food, drinks, coffee… Basically a café.
There was also an area in the pharmacy to visit with a doctor. Pretty awesome if you’re left high and dry by your own doc. As you make your way into the back of the store, you find an extensive cosmetics department with whatever you can think of including a nail technician!
There was a second floor below, but I didn’t venture down there. Either way this was one impressive Duane Reade.

My review is based entirely on my treatment as a trans person by the employees of this store. I was continually addressed with the wrong gender pronoun on numerous occasions by the cosmetics section manager. The first two times she apologized after that she would just ignore my corrections. This is unacceptable and I will NEVER do business here again. I would like to suggest that all trans people and allies do the same.

The Redbox kiosk is in an odd spot, and somehow this seems the first result for a NY, NY ‘Duane Reade’ query. Store is pretty complex and styled for the area, with multiple services it’s sad people want from a convenience store (guess hence the name).

This is one of the worst Duane Reade I’ve ever been to, next time I’ll just go over to the other locations a few blocks away. Rude and ghetto staff here who have a nasty attitude and don’t want to be working there. Their registers don’t always work, and the price advertised is not what you pay at the register. What a hot mess of a store, don’t waste your time, save your sanity and your cool and head to the one on Broadway. It’ll save you a lot of patience.

I was very surprised by the bad experience I had today at the pharmacy. I was under the impression this was the flagship Duane Reade store and, frankly, there are other Duane Reades nearby I could go to instead.
Anyway, they had some mixup in their records and couldn’t fill my prescription. That’s not their fault. But I called yesterday specifically to confirm the prescription would be ready for pick-​up, and the guy then told me it’d be ready in an hour. Today they told me they put it back in stock because I took so long to pick it up (?), and then revised it to say the insurance company wouldn’t let me pick up a refill (which I’d been getting for two years, and the prescription wasn’t out of date yet).
Who knows what the actual problem was, but here’s the point: pharmacy staff apparently flat-​out lied to me yesterday, and then today they put in no effort to help or even care. No «sorry you were given incorrect information yesterday,» no «we can call your insurance company,» even no «sorry we couldn’t work this out.» Just a f— you attitude all around, so I’ll be going elsewhere in the future. I’ll miss all the tourists clogging the walk over on Wall Street.
For the record, the staff at the DR on Broadway just around the corner have always been really helpful and pleasant to me.

THIS IS A REVIEW FOR THE NAIL SALON ONLY:
I came here on my lunch to get a gel manicure. They had a decent selection of colors. The woman who did my nails was Natella, she is an older woman and wasn’t very friendly. She did my nails within 30 minutes, quick… but it wasn’t that great. She missed some spots on the sides of my nails and don’t come here if you expect to get any sort of hand massage. The manicure was $ 30. I probably won’t come back.

Hands down the most unique Duane Reade in town in terms of appearance. The store serves as the retailer’s flagship location and is situated in the Trump Tower on Wall Street. This store features everything you need in a Duane Reade plus more, such as a nail salon and other beauty services (on the 2^nd floor), as well as some dining options (on the 1^st floor). The selection is sufficient for a Duane Reade, especially beauty products — but then again, who needs to have a gazillion types of nail polish at their disposal at all times? Feels like there is a lot of space that needed to be used — some spaces are awkwardly set up.
Service at this particular location tends to be subpar compared to others.

Wow! Huge, beautiful, and clean Duane Reade. Puts all of the others to shame. Shopping here was relaxing and delightful. The cosmetics section is extensive and amazing.

I come here because I work in this building.
This place may be open 24 hours as I’ve come in fairly early in the morning and it’s always open.
Sushi looks GROSS, fish looks totally nasty (brown rice salmon rolls) and staff is RUDE, RUDE, with an attiTUDE, especially the ones stocking and the guy behind the counter with chilled fruit.
Beer selection also sucks. Get some Sapporo and other Japanese beers.

Funny. Christmas is usually one time a year everyone is a little nicer. Not this place. The lady wearing Christmas antlers mentioned she wanted to go home about three times and gave me nothing but attitude. It sucks to work on the holidays. I know because I work all the time, but perhaps making other people feel terrible is not the best way to do it. Also, perhaps a store that puts someone like that in the very front to work with customers is not the best place to shop. Merry Christmas, Mrs Grinch.

I would have given 1 star but that was not an option.
Photo department is garbage. Apparently my cameras ran into some sort of apocalyptic delay because I’ve been told they could come on this one date 4 times and not once did that come true.
For a store this large in size, you would think the service standard would match up. It doesn’t. I will continue to happily walk 5 extra blocks to the other nearby pharmacy just to avoid giving my money to DR.

The 40 Wall St location is the nicest Duane Reade in the city, or nicest one I have been too. They have a huge beauty section.
This is my go to place for getting same day photos printed via
online. You can also get photos printed from your iphone while in store. 4×6 photos cost 29 cents each and the quality is amazing. I made the mistake of getting prints done at CVS on Fulton St. The color quality was so poor I had to get them reprinted at Duane Reade.

Before reading this review, please note that this particular Duane Reade is located within a Trump building. This may make my review make more sense.
Things this Duane Reade has:
–A juice bar with fresh fruits and vegetables
–A full-​service salon where I witnessed a client getting a blowout
–A nail salon with a punch card system (your 6^th manicure is free)
–A sparkling and brightly-​lit pharmacy with a real waiting area equipped with TVs
–A consultation room within said pharmacy, which sliding doors for privacy
–Tons of staff walking around and helping you find what you’re looking for
–Typical pharmacy/​DR items such as first aid, shampoo, body wash, lotions, etc.
–A Sephora type makeup room full of department store makeup brands
–Multiple cash registers in different parts of the store
–Tons of FRESH food options to choose from if you want a quick lunch
–A coffee station along with freshly-​made doughnuts
Things this Duane Reade has that your typical Duane Reade does not have:
–All of the above
**I only chopped off a star because the first sales associate asked what we were looking for, we said Burt’s Bees, and she had no idea what that was.

I like it here. Its so much better than all the Duane reades in probably all of New York City.
Their selection first off is comparable to that of targets. Except this is better. They have a whole wall of drinks, not the tiny wall, like about a ten foot long wall of drinks. They have sushi bar and a smoothie bar. There are racks packed with chips and even California wine in racks. Fresh fruit and fresh flowers. Cleaning supplies, cards, a shoe shining station, apple chargers, a whole other section as the pharmacy– you got it.
But, being the girl that I am, none of that really concerns me. What concerns me is make up and boy is their selection huge. There is a part for the Rimmel London’s and cover girls of the world. But of course, they take it to the next level and stock up with so much variety it’s almost like target.
Now– they have a whole other section just for upscale skincare– not really like sephora type skincare but the la Roche-​posay things you can find. Obviously this place is bigger than sephora and cheaper.
They have another section completely for makeup I can’t even find at sephora like the Balm and Pop sugar! It’s terrible trying to find these brands in the city but this place has it all– and sephora style too with samples in the front. Do I sound too obsessed yet? Because I love this place more than the sephora down the block.
The staff is quick here but their selection is what amazes me. For a convenience store– this place is so convenient!