Duane Reade

This location skims credit and debit cards. Happened to me once a year ago with a credit card and I didn’t think much of it, but when I just learned fraudulent purchases were made again a day after using my debit card, it’s not just a coincidence. I’ve reported this location to the Better Business Burea.

Eh, one of two large packs of cut watermelon were oddly ROTTEN. Since it was a sealed product and I had made sure its expiration date before my purchase – it was a week ahead – , there was no way I would be prepared for this. I bit a chunk just to spit it out in a second. The second’s repulsion left a lasting impression on my tongue, which transmitted into my brains. Now I can’t remember Duane Reade without feeling nauseous. At least I learned how rotten watermelon tastes. It sure is revolting. Still, how could this happen? Apparently a defective item – someone put it back after having opened it – was in the food-​to-​go shelf. There seems no other way to explain this disaster.

RUDE RUDE RUDE. I was looking for aloe for my horrific sunburn and I was not familiar with the location. First associate I asked did not know how to speak English. Second associate I asked gave me and attitude and said «How am I supposed to know» um you work here so you should have a general idea. Very bitchy attitude. Eventually I found it myself but took awhile. RETRAIN YOUR EMPLOYEES ASAP YOUR BUSINESS IS GOING DOWN THE TUBES FAST

The employees at this Duane Reade store are generally rude and have attitude problems towards customers (and among themselves). I go out of my way to avoid this store and go to the 100 Broadway or 40 Wall Street Duane Reade stores even though they are further away. The staff at these two other stores are very friendly, professional and helpful. Do yourself a favor and go to these two nearby stores instead of this one at 37 Broadway

In general I find DR a bit overpriced and prefer CVS or Rite Aid. However, The financial district is saturated with Duane Reade stores, so I’m a bit of a reluctant regular (I never filled out a prescription here, only bought check out items),
Pros: This particular DR is closest to my office. It’s big enough, and sells everything you need.
Cons: The lines can be quite long during rush hour and lunch time. And the prices on the shelves are not updated when there’s been a change. I prefer the Wall St location bc they have two different register queues (which speeds up check out time) and a little café.
That said, DR is just ok.

I don’t understand all the hate for this DR location.
I usually come to this one, rather than the one downstairs from my office, since they have a much bigger selection. This location also includes a beauty area which carries even some high-​end products. They have a huge food selection, as well. The line always moves extremely slow, which is why I had to knock off two stars.

I went in here today because it was the closest drug store to where I was working that day and my feet hurt and I needed some band aids to cover my blisters :).
I thought this was a really normal, clean Duane Reade and had no issues at all with the store. I successfully found the band aids I wanted, I even got some Australian liquorish to go with it which I love. Pretty successful time! No complaints here, not sure why there is all the hate. Reviews imply that maybe there was a remodel cause this store doesn’t look run down at all now, it looks clean and new and great!

No one has reviewed this place in over a year, so I will start off by saying that by now, it’s roughly your basic Duane Reade. This is why I never go to them if possible. It’s clean, there’s one line for all the registers — not one line per register like it apparently used to be — and it carries my favorite chocolate bar: Lindt bittersweet chocolate with chopped hazelnuts.
That chocolate is the sole reason I used to make a bi-​weekly or so trip there when I first started working in this area.
I went there just now to (are you boys still squeamish? consider this your warning to AVERT YOUR EYES) pick up tampons to replenish the stock I keep in my desk drawer, and Tampax Pearl Compak (which marketing moron failed to make that Compax instead?) was on sale — 2/​$ 8, with card. I put my Rewards card on the counter before I even gave her my items to ring up, she completely ignored it, and said it was $ 15.
What?
She wasn’t rude when I asked her to see if the card would make it a sale item, but she was beyond apathetic and told me to have a nice day with the emotion of someone who had died inside, 20 years ago.
You can buy overpriced prepackaged lunches here, and overpriced bottled smoothies, and overpriced prepackaged slices of cake, so if you’ve arrived here via my «FiDi Food Trap» list, that’s why I included it. I do not suggest munching on tampons, even if they’re new.

Terrible lines, budget a whole afternoon if you need to pick up or drop off a prescription. Beautiful store though, what a shame.

Came here after work on a Wed and was surprised to see several empty spaces on the shelves. One person was working the register so the line moved really slowly. Overall its dirtier and less organized than most; you can tell they are trying with the new cosmetic area but honestly it doesn’t make up for its shortcomings.
With the new one on Wall street it’s not worth going to this one unless you’re really pressed for time and can’t walk the extra block.

This is the worst pharmacy north of Mexico City. They are as rude as they are inefficient and certainly not apologizing for it.

This place does not deserve 1 star at all! They lost my manufacturer coupon card which covers 100% of my copay! They are also very sneaky. They attempted to fill up my prescription with a generic brand so I could shell out $ 60 bucks for copay. The staff is VERY INEFFICIENT and UNPROFESSIONAL specially the older man in a white coat. He is rude to everybody including the employees.

Pricey, pricey, pricey. There doesn’t seem to be a large staff here so be prepared for a long line.

The absolute worst pharmacy in New York. They are rude, inconsiderate, slow, lazy and couldn’t care less that you are sick and need your medication. I have had it with them. This last time broke the camel’s back. I took my prescription in and the doctor ahd left something off the details. They did not say anything when they took it. I called three times to see if it were ready, they said tomorrow, tomorrow. Then I finally went in to see the prescription exactly in the same place in front of the computer where they put it a week ago. Nothing was done with it. And they have the nerve to tell me they have no time to keep calling my doctor, when she confirmed they never once called. I believe her because they kept changing the story. Just horrible people. Go somewhere else if you can.

waaaaay overpriced! $ 2.00 for a stinking bottle of water?!

The store manager, Arelis Cruz, has refused to serve a customer requesting a MoneyGram service at 600 PM inspite that it was written that oppening hours were up to 730 PM. When the client insissted she turned increasingly rude and refused to make the payment to the customer, making inapropiate comments after the customer left the store.
In such time, Mrs. Arelis Cruz should be happy to have a job and act professional and respectfull toward customers, as our spendings pay her salary!

Their pharmacy is a bit ridiculous. Gruff service throughout. Even though there was no one else around on my visit, I was assured my prescription would take a minimum of 30 minutes to fill. Can I just grab the container and count the pills myself? Yikes. Apparently when you are a new customer, you have to provide a sheet of personal information. Make sure your handwriting is sufficiently large lest you wish to repeat each item aloud over the course of those 30 minutes. Maybe this is their way of getting you to buy Advil in addition to the prescription. I still remember my headache after visiting here.
Avoid.

Okay first of all? In the grand scheme of pharmacies, Duane Reade sucks. But unfortunately when you live in NYC you just can’t avoid them. But this location is particularly heinous. The only reason I even go is because it’s close to my workplace but I cannot leave this store without feeling extremely frustrated by the RUDE and OBNOXIOUS staff and the asinine policies. Their line policy of one line per register makes no sense and when the inevitable old lady counts out her total in pennies, people are left waiting while other lines move faster. The pharmacy line takes YEARS to move. The cashiers are nasty and act like they’re doing you a grand favor by doing their JOB. Screen job applicants better, Duane Reade. You can afford to in this economy.
I heart CVS.