Duane Reade

I arrived at 7:55pm today to the pharmacy that is advertised to be open until 8pm. It should have been an easy pick up before closing - i took a car from work to get there in enough time. I do not have time tomorrow to pick up my prescription and I am on a very specific treatment plan for an extremely sensitive medical condition.

Upon my arrival, the entire pharmacy was caged up/closed from the public and the pharmacist stared at me through the cage like she couldn’t hear me instead of offering me help in getting my prescription since it was not yet 8pm. Thank God i don’t have a life threatening illness, but need my prescription regardless.

I spoke to an associate who laughed at me when I started crying and the manager walked away. I understand if they want to save money on staffing and close at 7:45pm, but it should be advertised as such so people can plan around it and get their medicine. Anything else is negligent behavior by a medical professional.

No one should be exposed to medical risk of interrupting their prescribed treatment plan so that the staff can leave 5 minutes early. The correct hours need to be updated, reflected and adhered to. This is a life safety issue.