DryClean NYC

DO NOT GO HERE.
Horrible work. At least 50% of the time that I have something cleaned — I send it back to be redone.
Either it is still dirty or they have pressed it wrong — despite specific instructions on the ticket.
They never can get the pressing correct — I am not sure that they can read — but after two or three rounds they most of the times get the garment clean — which means that if they were any good they would get it right the first time.
The women who work there are nice — but obviously it has nothing to do with them.
I have left messages and emails for the owner over damaged clothing but have never gotten a response back.

The woman in this place in the evening was very rude. I walked in to pick up my clothes and she completely ignored me while she kept in deep conversation with a male customer. He was comfortably seated while she took her sweet time talking to him, She never once made eye contact or greeted me, until he told her «Take care of her». Then she angrily took the slip from me again without eye contact and went to fetch my clothes. She brought them back and place them on the hanger while she lifted up the bag and ran her hand on them as if she is casting a spell? Anyway, I held my breath as I didn’t want to explode on her, so I collected my items and proceeded to the door. A man was there waiting and she went to him and greeted «Hello Darling» I am not sure if this woman has problems with beautiful female customers or what her nastiness is. However, this needs to stop because I am sure that women’s wear are much more expensive than men’s and we spend a lot of money on dry cleaning. You can at least equally acknowledge people and show some courtesy and respect!!! This type of treatment of customers is toxic to your business!

I was thrilled when I discovered these guys. Finding a reliable, professional dry cleaner in Hamilton Heights has been very difficult and these guys seemed amazing when I first started working with them. So, why the single star? They lost several of my more expensive pieces on multiple occasions, and what’s worse, the most egregious time they didn’t even find them! It was a random phone call from a nice doorman at the building where they were mistakenly delivered. It was nearly $ 1500 worth of clothes! The fact that I used them again after this just shows my level of desperation but then they lost a very expensive dress the very next time so, I’m done. What a shame!