Downtown Florist

I had a really great experience here. My boss was leaving for a new role and I wanted to get her a nice arrangement, but affordable. After being told the price of a small orchid, I looked around a bit more (haha). The man who assisted me was lovely. He pointed out the tulips, and I chose yellow, and then he proceeded to take an ordinary (albeit, brilliantly colored) bouquet of tulips and kick it up a notch, adding sprays of little yellow and green flower stems, and some different greenery. It looked very nice in the end and kept me well within my budget, which was pretty modest. My boss loved the bouquet, and my quick stop into Downtown Florist was a nice, positive way to start my day.

My flowers delivered last Friday were mostly dead the next day. I called after sending email photos of dead day lilies on Saturday and was promised replacement on Monday which were never sent. The roses arrived partially open and stayed that way. My mom got the same arrangement from a florist on the Upper West Side and they are still beautiful. My cousin sent them from Ohio and got stuck with this unscrupulous business. Shame on you downtown florist.

The service was horrible. Showed no care in wrapping up the tulips I selected. The man there just made up the price right in front of me. He did not care whatsoever, just threw it in some paper wrapping and charged a ridiculous amount for some tulips. Do yourself a favor and walk down to Wholefoods down the street. I am furious I gave these crooks any of my money.

Rating 0000! Price changed from initial quote. Get it in writing! Did wedding flowers and without permission changed wrap on bridal bouquet handle from ivory to hot pink. Who approved that?!? Do not trust this florist with your wedding or you will regret it more than the weird aunt you invited!

Awful. Did not deliver my flowers on Valentines Day. Absolutely the worst florist ever.

WARNING: DO NOT ORDER FROM THIS STORE!
I also recently ordered flowers for Valentine’s day and they were never delivered. Like the other reviewers, I had no luck reaching them via their phone lines. I recently filed a complaint with the Department of Consumer Affairs, and am hoping I will get my money back.

Awful. If there was a ZERO starts rating I would give it. My boyfriend ordered Valentine’s Day Flowers for me and they did not show up. The worst part was he was finally able to reach someone the next day and they told him that they booked too many deliveries. When he asked why they didn’t call to let him know the flowers were not coming the woman on the phone told him that they didn’t have time to call 500 people! DO NOT USE THIS FLORIST!

I’m still not sure who’s to blame here (Downtown Florist or Teleflora). All I know is that the flowers I wanted to send to my wife for Valentine’s Day were never delivered (and nobody even tried to).
I placed the order online for delivery on Feb. 13^th (I figured I could beat the crowds…), got the email confirming the order, delivery details, etc., then nothing. The flowers were not delivered on the 13^th, nor on the 14^th. I called them at least 10 times throughout the day and nobody picked up. On the 15^th (today) a woman finally answered, and, after putting me on hold for a good 5 minutes, she simply told me that they just had too many orders online and that I wasn’t the only one who didn’t get their flowers delivered. She claimed they told Teleflora not to accept any new orders, but they definitely didn’t do anything to let people know that their order wouldn’t be fulfilled, despite having people’s contact info (and charging their credit cards). With a little apology (in words, not in tone) she said she would cancel the order and refund the charge.
So beware: Not only you risk not to get your flowers delivered, but you also need to chase them just to make sure that they refund you for something they didn’t even plan to do. Do yourself a favor and order flowers somewhere else.

I’ve been in touch with the Department of Consumer Affairs AND the Better Business Bureau since last night. My boyfriend paid $ 90 through
to have Valentine’s flowers delivered from this place. They never arrived, I didn’t go to lunch until 2:30 yesterday because I was waiting for my flowers then assumed he had them sent to my house. Before I left the office at 5:30 yesterday some flowers were delivered to a co-​worker who had already gone home and I had the embarassment of trying to claim them since I was told my flowers were coming and those were not mine. My boyfriend spent the rest of Valentine’s day being in a terrible mood because he was ROBBED while trying to do something NICE.

DO NOT USE!!! I ordered flowers on their website for Valentine’s Day. I received an email confirmation that they received my order. But when I called to confirm, NONE OF THE PHONE NUMBERS WORKED! I should have known then that something was terribly wrong. We never received the flowers, and I have been on hold with TelaFlora (which is I guess a third party broker that works with florists) and have been on hold for an hour. I checked my account and it doesn’t look like I was charged, which is a relief. But I gave my credit card info to somebody and I have no idea what happened with my order or if this store even still exists.
Worst of all, my sister didn’t receive her flowers and I could have ordered with a million other florists in NYC and gotten the job done. Please please avoid this place.

Disappointing service. I placed an order online, and then called the day of the scheduled delivery to confirm that it was still on track to be delivered that day. The florist confirmed (after 15 minutes of being on hold). I called again one hour after the scheduled delivery time and was informed that it would not be delivered that day. No discount or credit for the mistake, only an offer to deliver it the next day.

I bought a houseplant here over a year ago and it still looks beautiful. I highly recommend this place. Their selection of orchids, in-​door exotic looking cactuses, and cut flowers is exceptional. The owner is very knowledgable, too. This is my favorite place in the neighborhood. Pricey but super high quality.
BUT they just moved — to Murray Street a block away.

First of all the address is now 25 Murray St.
I went here to get a vase arrangement for a friend whose mother had passed away. Upon walking in I immediately had second thoughts about this place-​it was messy and pretty empty, and the collection of flowers in the fridge was not too great. After telling the man what I needed, he asked me if I wanted the already prepared vase on the back table. It was ugly. I told him I didn’t like him, so he said he’d make me another one. As he was making it I was so annoyed and disgusted at the way he was preparing it-​just taking random flowers and cutting them then sticking them in the vase. No care, no thought, no nothing. Also, the flowers here are wilting and look like they’ve been sitting around for a while. Needless to say he charged me quite a lot for an arrangement that was small and not pretty. If I had the time I would have just gone to the market to buy a bunch of bouquets and arrange them myself. NEVER going here again.

I was totally disappointed by my transaction with this florist. I sent my sister a bouquet for mother’s day, the Passionate Purple Tulips, and they arrived Saturday before mother’s day, as promised. However, when I went to see her Wednesday of that same week, I saw that they were completely wilted and had never opened. I took a few pictures but found out that Downtown Florist doesn’t have an email address, so I called the first chance I had, which was unfortunately on Saturday.
Immediately upon answering the phone, the employee began yelling at me for expecting a refund for goods after one week. The entire phone call consisted of him berating me for asking for a refund as I tried to explain that I didn’t see them until I got to New York, and that it was unlikely my sister would have called to complain about a gift. He didn’t understand much of what I said, and repeated the same admonishment over and over until I eventually hung up in frustration.
I understand that there’s truth to the fact I should have called earlier, but I still think there’s no excuse for customer service to be mean and angry to a first-​time customer. Aren’t these places trying to build loyalty? Downtown Florist might be great for picking up flowers in person, but I would not recommend their delivery based on this experience.

This place is itty bitty, but it is fantastic. The woman who helped me was super friendly and extraordinarily helpful. They have a GREAT selection of orchids for NYC. Healthy orchids can be hard to come by in the city– even places like the botanical gardens have meager, sad little collections for sale. This place had a TON– I was drawn in by the gorgeous orchid display in the front window. I ended up walking out with a beautiful in-​bloom phal, still going strong about a month later. All of the buds opened (so far), the blooms are fantastic, and I enjoy looking at it every day. It gave me a little more hope for my sad little botanic garden orchid I’ve been working hard to nurse back to health.
Long story short– a great place to pick up a lovely, HEALTHY, orchid!