Don Glo Auto Service

This is 12/​21/​2014 review that was initially, not properly posted by Unilocal.Looks like the company changed it’s name due to the horrible reviews but it’s same old same old because the new company has similar horrible reviews. Avoid this place!
Yesterday, my wife locked the keys of our 2006 BMW 5 series in the trunk by accident. The car was parked on the street. We called AAA and Don Glo came. The driver tried unsuccessfully to open the driver’s door so my wife suggested the lock/​unlock button on the dashboard, which he tried with no luck. Then he switched to the passenger door with no luck either. At some point the alarm even went off. So the driver gave up and told me that his dispatcher will send someone else who is more experienced at unlocking BMWs.
After not hearing from Don Glo for a while I called them to find out how long before their BMW expert arrives.
That’s when the dispatcher got rude, very loud and unprofessional with me (he was yelling at me!). He kept asking who told his driver to push the unlock button? I explained that I had made the suggestion but the driver told me that he had already tried it. I didnt know at the time of the call that he tried it because my wife had asked him to (she met with the driver a couple of minutes before I joined them). He kept insisting and then hang up on me!
A few questions come to mind: why would you blame the customer for making suggestions why your employee does not have the skills and knowledge to perform the task he was to sent to do?
If pushing the unlock button creates a problem then why isnt your employee aware of it?
The funny thing is that after the call I Google the issue and all the instructions I found mention that the unlock key needs to be pushed once and then the door handle needs to be pulled twice to open it.
In a prior review someone mentioned how rude the dispatcher was, so Im confirming it: he is extremely rude and unprofessional!!! The sad thing is that the driver was a nice guy and apologized for not being able to open door. So the dispatcher is the one giving this business a bad reputation!
Today Monday, I still dont have a resolution. So decided to stop at the BMW dealership (they were closed yesterday) and ordered a new key which will arrive tomorrow morning.
Im happy the sanitation worker was nice enough not to give me a ticket this morning since it was street cleaning day. He told me «sometimes when I have a bad day, I just re-​start my day and forget what happened before»!!!

I once took my car there years ago, and I was overcharged (they also underestimated) and did work that I found out later wasn’t necessary, but because of the name change and not being sure what to do, I let AAA tow my car to them this past weekend.
Long story short: Do not take your car to Don Glo or «Finest» as they are now calling themselves, probably because Don Glo’s rep was in the toilet. If AAA tows your car to them and you decide to take it elsewhere, maybe because they YELLED at you for asking them a question they will charge you $ 30 a day for «storage». Just to be clear, that’s $ 30 per CALENDAR day, so if your car goes in there at 11:55 pm on Friday night and you manage to drive it or get it towed away at 12:05 AM on Saturday morning, that will be 2 «calendar» days or $ 60!!! for your troubles. That’s how they count days. If you pick your car up first thing when they open Monday morning, you’ll be charge for Sunday and Monday too!
But that’s still better than leaving it there and having them overcharge you on repairs by hundreds of dollars. OR worse having them totally screw up the repairs and yell and scream at you when you express any concern, criticism, or mention something you think might be important for them to know.
If you have GEICO, they are a Geico– Express shop, but don’t believe for a second that it’s all good because the insurance is paying because they’ll probably do a lousy job and you’ll still be out the deductible.
They are «winners» in every way — rudeness, incompetence, and the art of the rip-​off.
Here’s my lesson learned: If you’ve got AAA, get AAA Plus so that you your car is never towed to them. If your car does wind up there, get it out before they have a chance to mess it up and overcharge you. Don’t even bother to question the storage charges because they will just repeat the words «calendar» days and then start yelling and screaming at you.
If you were unfortunate enough to have a bad experience with them, let AAA know as that’s how they make a lot of their money, and let other customers know by reviewing them.
Also considering reading some of the other reviews that aren’t currently «reccommended» as they are almost all very negative.

I have had to call AAA a few times and Don Glo came each time. They are quick, kind and efficient… all you might want in a mobile auto visit!
Once was on Christmas Eve, I had a flat tire and the guy was here in about ten minutes, and was so nice! Another time my battery died and they came prepared to give me a new one or a jump and I only needed the jump.
These guys are the best.

AAA should dump them they are worst company ever. the people w/​5 stars must be related. this company dispatcher is a rude liar… going on 3 hours for tow… guess better than 4 hrs waited for flat tire fix. I generally do not trash company but only post good reviews but this place consistently stinks & forced to deal w/​them due to AAA. So who do you blame? down glo for being unprofessional, AAA for keeping them or me for keeping AAA… not lol

This place is insane. While standing in sleeting rain with my 1 year old and 6 year old the tow truck driver orders me to get in front of the car, which was on a slope, and push it-​while he sat in the driver’s seat! The kids were crying because it was so cold, but he refused to tow it to my garage-​5 blocks away until I could finally get the garage owner, who i had already called and was expecting us, and who I have known for 20 years, on the phone to talk with him. He was sitting in his heated truck while I tried to get my mechanic on the phone and console my kids. The experience was awful. I did end up pushing the car alone while my 2 kids were getting drenched, and while the guy who hates women and children sat in the driver’s seat. I didn’t know what else to do. We were all in tears and when I called Donglo to let them know what happened, the dispatcher said, «What did you expect him to do, hold the umbrella for you»! These people should be ashamed.

I have chad the AAA for 25 years in which don glo
has the contract, nothing ever changes, if you do not just need a tow
, it is we have to take you to the garage. I needed a tire changed, the driver had the right size gun but miraculously did not turn, I HAVE TO TAKE YOU TO THE GARAGE. I had him take me to a tire placed in which he changed the tire for $ 5 which I would have tipped the guy anyway. you have no choice they have the contract, hope your car breaks down in yonkers

I’m not sure if this is the right location, but it’s the right company. I had a dead battery, the NAPA on Tuckahoe road I was outside of WOULD NOT HELP so I called AAA and they dispatched a lovely young man who not only installed my newly purchased battery, but did it with a smile. Thanks for helping my Saturday improve!

I had the most amazing experience today.
My battery died yesterday in the snowy cold. I knew I needed to buy a new one…
Today I called AAA and the AAA Battery Truck arrived in 45 minutes (as estimated by AAA on the phone) dispatched from Don-​Glo Auto Service.
Don-Glo’s Dee jumped my truck and tested my battery — as expected the display read «REPLACE BATTERY». Unfortunately Dee didn’t have my battery size with him so he suggested I follow him to Don-​Glo. We drove up Broadway in tandem to Don-​Glo Auto Service just east of Broadway up on 218^th St (yes, that’s still Manhattan).
While I waited for Dee to change my battery, I chatted with the Timmy and Viviana, both extremely lovely and pleasant people. I walked out in 20 minutes with a new battery and a new found love for New Yorkers… well, I always have a love for New Yorkers, but it’s meeting shop owners like this that proves that NYC is the best place in the world.
Thanks for your honesty and hospitality Don-​Glo!