DIRECTV

The absolute worst customer retention business. It is no wonder that they lose customers to other providers. Shady billing practices, no accountability, one department not honoring the word of another of their departments. I gave them another chance 10 years after first using them and nothing has changed. Be warned, go elsewhere, it may not be pulling the plug, but you will not want a dish on your roof that they won’t remove after you cancel, which is inevitable.

Horrible, I can’t believe Verizon allows themselves to be associated with this company. Customer service sucks nothing gets resolved and all they want is to make you pay more money. Wish I can give zero stars

As previously stated by others, they do not provide honest pricing. Everyone from the sales representatives to the technicians are out to get over on people. I was told by everyone I spoke to that I had thirty days to determine whether or not I would like to keep the service and avoid an early termination fee ($ 480). This proved to be false… they only give you 24 hours to make that decision!!! STAY AWAY FROM THESE CROOKS… OR IT WILL COST YOU!!!

Sadly, I have to agree with ALL of these ratings. Directv used to be a decent service and now they, like Time Warner Cable, are nothing more than a third world country-​standard company. We might as well be in India where corruption is rampant.
It’s sad that, in what’s supposed to be one of the «richest» cities in the world, we can’t even watch tv anymore. None of these companies are any good.
I read an article that stated that ¹⁄₃ of Americans are doing without cable. No wonder! I’m getting ready to break my contract (because they already have with their lies, incompetence, and lack of service), and I already had to fight with Time Warner Cable over similar issues. It’s not saying much that Directv is slightly better than Time Warner Cable who I believe to have headquarters in hell.

This has been a bit of a bad joke, but now that I read the reviews I understand. I ordered DirectTV two weeks ago, finally my appointment was today. A person without English (I understand that!) called to tell me that he needs access to the roof. I told him, I live in an amenity building with many DirectTV customers. His supervisor from India called me to wish me a great day, but if we cannot install on the roof, no service. I called and got Trevor on the line who explained the problem and sent me over to a number that was closed since they had not opened yet today.
Strange, I want to become a customer, but they keep refunding my money. Should we just let Darwin take care and let them eventually die out?

I received terrible service from Directtv! I also was treated incredibly unfairly by this company with a channel I never asked for and constant fees for not paying for something I never requested, I had paid DirectTV the amount they were entitled for, in a timely fashion for $ 110.00 and delivered their equipment since I no longer could tolerate there poor service and massive unfair fees. I sent them written documentation regarding their awful service and unfair fees but then was sent to collections for $ 93 from no wrong doing on my part. Then when I disputed with Experian and Equifax, I was cleared of this wrongful charge yet DirectTV continues by going to Transunion. I’m sure everyone would understand this utter frustration especially when it effects ones credit history.

DirecTV is the worst! I’ve had them for less than 3 months and have had to have 3 separate technicians come out to repair issues. Now they have me locked into a contract that I cannot get out of… despite the fact that they cannot provide the service I signed up for. I cannot take off work once a month to wait for a technician to come to fix my cable. It’s ridiculous. Do not get them

Worse cable ever!!! Constantly freezes even when it isn’t bad weather. Trying to buy movies on demand is a nightmare. I’ve called repeatedly and have had technicians come to fix the problem. They tell me the my DVR box is too full. Even after deleting many programs leaving it over 90% empty, it still freezes constantly. Direct tv makes me miss Time Warner cable.

NO WAY … I need a technician to come to check the box that are no working, they gave me a date for 10 MORE DAYS!!!. They said they don’t have enough personal to come and check the fuc… ng box early !! I pay my bill every month, I had the same problem couple months ago, they charged me a full month, and I was with out tv for several days.
Customer service is horrendous !!!
Please people, Be AWARE! … when you sign the stupid contract with them!!!

Guys — never!
No f way. It is expensive, service is awful. Direct tv is charging for the repair of their satellites. I had a problem after Sandy — I had to pay, Never, I would better get rid of my TV than buy their service.

When it rains or snows, expect not to have any t.v. service. I had to constantly call and argue with them to credit my account since I didn’t have service. If something is wrong with the satellite they charge you a service fee too so you have to basically fix it yourself to avoid the irrelevant service fee. You’re locked into a 2 year contract with them and best of all don’t sign up for monthly autopayments because apparently that gives them «permission» to charge your credit card on file even after you’ve discontinued service with them. I paid my last bill yet randomly get charged an additional $ 200 which I never authorized them to charge the card on file. I seriously hate direct tv and I would never go back or refer anyone to them.

Terrible customer service. The picture quality sees a but better than time Warner, but it loses reception constantly even if if it is just sprinkling outside. Not worth the headache, just paid $ 220 for it to go away.

Everything you read on here about DirecTV’s HORRENDOUS customer service is true. When I initially called Direct TV on January 3^rd to get a price estimate, I was told my price would be $ 59.99 for Cable and Internet, which included the HD DVR and 3 months of Premium Channels. I was also told since I was switching from Time Warner this price would remain in effect for the 24-​month agreement.
Well, when the internet company called me to schedule the installation, they told me my final bill would be $ 75.99 for 12 months, and then go up to 99.99 for the second half of the agreement. Ummm. wrong! That was completely different from the salesman who was making commission off of the lies he told me for $ 59.99.
I call DirecTV back, and they tell me I had been misinformed, and the only way I could receive my original quoted rate was if they reviewed the call, which would take 72 hours. I agreed because I knew what I had been promised. After 4 days I still had not received a call back, so I called them back. I spoke to a nice gentleman in Ohio who was very friendly, and promised me that he would escalate this to his supervisor immediately, and I can expect a call back in another 72 hours. I waited 4 more days… still no call. So I called back YET AGAIN, and the woman tells me there is no record in my account of any escalation.
After all of the hassle I finally cancelled my service. The price difference between them and the other cable providers is not worth it to me to give in to their shady business practices.

I got NFL Sunday Ticket through these clowns.
They do not quote an honest rate. I had to spend 5 hours on the phone to get my service working and had to wait 30 hours at home for the installation guys to come set it up. They came 2x and still did not get it right but you can be sure that they billed me. The company compensated me $ 170 or at least they said they did. In fact they put extra charges on my bill and did not add the $ 170 credit so I had to call again.
I can tell you that I have never had such poor service from any sort of mobile tele, cable, satellite, telephone com of any kind.
The only way they get away with it is that they know they are the only ones who have NFL Sunday Ticket. But that’s OK because that monopoly won’t last forever!!!
I reported these clown to the FCC. No response.