Crown Trophy

Crown Trophy turned around a large, complicated order for us in record time. It was 94 pieces, most with unique individual engraving, on several different items (plaques, paperweights, glass awards). The products were exceptional, and exactly what we asked for, turned around in less than a week. Adam made sure that this order received the attention it needed, and was a pleasure to work with. I highly recommend this business.

Marc helped me out of a bind here. our fantasy football draft was 6 hours away and we had no trophy! He built a custom trophy, with engraved name plates for the past winners, within a few hours. The service was exceptional and our team was thrilled with the end product.

Very helpful on the phone. Great products. They’ve never screwed up my order. I’m always pleasantly surprised when I open my order. This company knows what they’re doing!

The big guy in front with white hair seems very unmotivated to help you with anything. Fortunately there are others in the store that actually smile and have customer service skills and are helpful.

Needed a rush plaque and had no idea where to go. Got a few recommendations to Crown Trophy and they did not disappoint! Service was great and turnaround time was better than expected. The plaque came out perfectly, definitely going back!

Had a last minute cancellation order and was in a serious bind. Crown was able to fulfill my order that same day, saved me.

A big thank you to Crown trophy for their support with providing all the awards for our international women’s day honorees. This is our second year of working with Adam Sanford — and we truly enjoy working with him. We thank him for his professionalism and excellency in making sure that our awards arrive on time and are in great conditions.

walked in
needed a trophy in like 7 seconds
got a trophy in 5 seconds
cant be a happier new yorker

Quality product, reasonable price, excellent customer service! I purchased some trophy’s for my championship softball team. Everyone on the team loved them. Lets keep winning so we can come back and get more trophy’s!

My visit to the shop today, Jan 7^th, 2015: my sales manager and I needed an acrylic or glass trophy. The shop had a cleaning lady working hard and a manager sitting behind the desk. No one greeted us as my manager and I browsed the selection they had on the shelves. Waited long enough to be serviced I went up to the manager and informed him that we are looking for pricing on some of these trophies. No acknowledgement other than a small nod from him. Again, we waited for him as he continue to sit and look at his computer. We finally asked how does this work? Do we bring the samples to you in order for you to help us? And yes, we had to do that. His first question to us was «when do you need this by?» Follow by «what is your budget?» Long story short, I’m a regional director for the #1 Heath club chain in nyc and my sales manager was looking for a trophy to present to his top sales person in nyc at the end of the month. As someone whose in the sales and service industry, I feel sorry for the owner of this place. Needless to say that this manager «Adam» of this establishment is an example I will be using to coach my team on customer service. I will be taking my business some where else.

This was one of the WORST experiences I have ever had!
I ordered from them last year and thought maybe they were just having a bad day… I’ll try again next year (benefit of the doubt…)
And again it was even WORSE than last year!!! (so I decided to warn ANYONE looking to go here)
I had to take my trophy back 2 times because the printing was not lined correctly and it printed OFF the front of the trophy onto the side and once onto the bottom!!!
They had to fix it so many times I had to present the trophy wrong and swap it out AFTER the ceremony.
Not only that but the Men working there have NO sense of professionalism. They are rude on the phone — rude when you walk in and take personal phone calls in the middle of checking you out! (they don’t apologize for stopping and interrupting…)

Second time here and it continues to delight. Why? You want trophies, they got em. You want it engraved and ready ASAP, done. You want to support small business, check. You want to experience real people who may or may not laugh at your lame response to their simple question: May I Help you? My response: Got any trophies? They are here. You want curb to door service, they will do that, seriously, I was a witness to such an exchange.
Get your trophies et al here and preserve a real NYC treasure.

If I’m buying a $ 500 trophy I’d like to be UP TO DATE on the status of it. They told me they would call when it was finished and ready to be picked up, however, I never received a call so when I finally called they told me it was ready. Then I get to the store and I end up waiting 30 minutes while they rush around to try and finish it. I used this company because I was told to do so for my boss, if this was for personal use I WOULD NEVER COME BACK! Also, the lady had the nerve to give me an attitude! Overall, extremely poor customer service.

I just bought trophy’s here, and I am never going anywhere else. Great selection, great prices, and great customer service!

Please look elsewhere if you need any sort of custom plaques or trophies. They messed up two of my orders even though instructions were extremely clear. Staff is rude and unpleasant to deal with.

Just called with some basic questions about what they had in stock and pricing and it was like pulling teeth. I’m trying to buy something from you! Why do I feel like you’re mad at me?!

Going here is such a soul-​sucking experience. One time they messed up a plaque order and most of the time you have to keep reminding them to finish the job. If you’re a depressive or a masochist, then this place is right up your alley.

I had to buy some awards for my job. The have a vast array of products. The guy that helped me answered all my questions.

Absolutely unpleasant and unprofessional. Ordered a trophy there was told it was metal, ended up being cheap plastic. When I told the guy who submitted the order for me I was unhappy, he literally shrugged.
The service is sarcastic bordering on mean. The subtext of each utterance out of this man’s mouth was «go f yourself».
If Unilocal had negative stars, I would give it a negative 50.
Find another place to go