Courtyard New York Manhattan/Herald Square

This is our third time to NYC. We are Marriott Rewards members and always try and stay with them whenever possible. This trip we took the family to NYC after Christmas. 3 adults 3 children. We booked 2 king size rooms with a pull out couch checking in Dec 26^th for five nights. I checked in via the mobile check-​in, 24 hours in advance of our arrival, however our rooms were not ready until after 6pm on the 26^th. We had two adjoining rooms on the 8^th floor. The management staff and personnel were very friendly and accommodative and made up for the delay with a free breakfast which was appreciative. The hotel is in a great location. Rooms are of good size for NYC and we had plenty of room. This is basically a new hotel. I can’t say enough how impressed we were with the hotel staff. Jose who was everything from security guard, bellman, to breakfast service help was AWESOME! He and his colleagues made our stay very enjoyable. The only downfall to this hotel which is likely the same for most NYC hotels is the street noise. The rooms are well insulated so the noise level between rooms is non-​existant. Our room was on a corner with four windows and good views of Herald Square. The kids enjoyed watching the hustle and bustle of the street below. There is a subway station right out the front door which made it most convenient. We would highly recommend this hotel and all the local restaurants surrounding. The Monarch Rooftop Bar upstairs is a MUST SEE. The views are incredible! Well done Courtyard and especially to the hotel staff!

This is hands down one of the best Marriott properties I have stayed at in NYC. Hotel is across the street from Macy’s and within a few blocks of Times Square. My room was very nice and had a good view of the city! It is close to everything such as the Empire State Building, Times Square, shopping district, and the subway station. They have a very cool rooftop bar and they also have a cool lounge area. There serve Starbucks and I was impressed with the IMAC computers they have for guests to use. The wireless connection was superb and the customer service is excellent! They will hold your luggage prior and after check-​in so guests can walk around and enjoy Manhattan. I will certainly visit this Marriott Courtyard again and highly recommend this to anyone that visits NYC.

Had a great experience here. Rooms are clean and new, friendly staff, great central location and the price wasn’t bad for NYC. Rooftop lounge was nice and had a cool view of the Empire State Building. Only thing I was dissatisfied with was getting my car out of valet-​they said call 45 mins beforehand but it took 2.5 hours for them to bring it… I’m sure it was just an off day but it was aggravating considering they won’t let you go do anything else and we just had to sit by the curb and wait. Next time, I will take the train in. Besides that, very enjoyable stay!

I stayed at the Marriott this past Wednesday and Thursday and our experience was great. The doormen and concierge were very friendly and really helpful when we asked for suggestions on different things to do.
The room we had was beautiful and clean, with an amazing view of the city. Again, front desk was very accommodating with items we had forgotten. The location is great, Herald Square has so many unique things to offer and places to shop. There’s a Starbucks in the hotel which is nice, and our room was very reasonably priced for Manhattan. I’ll definitely come back here!

We love the Marriott chain, you always know what you will get. This place is our first time and we were impressed. Off the top we were greeted and escorted to the lobby by the door man. The staff was super and rooms are very clean. We will be back…

Jose was the best doorman we have ever had. He was always attentive and responsive to all of our needs. We said we were going to leave and try to find the Hop On/​Hop Off place and he gave us the closest and cheapest place; we ended up having a great time. Jesse was the security guard and he too was amazing! He always had a smile on his face and was always making sure we were doing okay. He made it a point to check in with us daily to see how our trip was going. We stayed for 8 days and both of their attitudes were always great and friendly. No complaints about Jesse, Jose or hotel! The hotel was A LOT nicer than we expected. Our room was also a lot nicer and larger than we expected. Since we have been home we have done nothing, but talked about our hotel and stay at the Marriott. If we go back to NYC we will definitely stay at this hotel again!

I stayed at this hotel with my wife while she was in Manhattan on business. The staff was very friendly and helped us with any questions we had. The room was clean and appropriate for a room at this price. We had a nice view of the Empire State Building from our room which was a cool bonus. I would recommend this hotel to anyone who wants a no frills, clean, safe room with a comfortable bed in midtown Manhattan.

Keeping in mind that this is Manhattan, it is a great hotel. Very weird setting with a tiny entrance and a first floor lobby, but the staff are quiet friendly and helpful. Again, this relative to NYC!

This hotel SUCKS. I have to stay here often for my job and I can’t stand it. The rooms are like staying in a shoebox. The arrangement of the room is annoying and makes terrible use of what little space you have. The street noise is so loud below (even if you stay on a high floor) that you are guaranteed to be awaken on most nights. I have been booked on multiple occasions in rooms with defective appliances and the internet is so slow. This week I had a maid refuse to leave my room even though I asked her multiples times because I had to place an important phone call. She kept insisting «10 more minutes!». Totally ridiculous. There are so many places to stay in the area that are cheaper and offer more space. Avoid this location at all costs if you can.

I can’t believe this hotel is charging me for a room like this. The pull out bed (if you can call it that) has springs that stick so far into you it’s like you’re sleeping on gravel and road spikes. I know the price may seem appealing but trust me, the hotel should be paying ME to sleep here.

I always love staying in Courtyards, for good reason. They always go out of their way to accommodate their guests. Wifi in rooms and common areas. Abundant phone charging stations in lobby and waiting areas. Starbucks in the hotel. A small market with snacks, cold drinks, candy, etc. Their hotels, including this one, are always clean and modern. There is a subway stop right at the hotel. It is a new hotel, directly across from Macy’s in Herald Square. Great location, just blocks from Penn Station and the Empire State Building, both of which I walked to. I don’t usually recommend hotels to people I know, but this one I would.

Really nice clean room. Adequate space. Comfortable beds. No noise problem. Light shades worked great. Always reliable Marriott.

3.5 actually.
Location, location, location… excellent.
Great staff. Nice newness factor.
But there were so many little details that had us scratching our heads.
1. Fan noise from HVAC had three basic modes: OFF (therefore quiet but means being hot or cold depending on season I would guess); LOW/​AUTO (which may keep you awake most nights); and HIGH (you will not be able to hear any ambulances, fire trucks, drum circles or your loved one whispering in your ear). Had some very nice maintenance guys come up– but they said «that’s the way they all are.»
2. Light over desk is an odd arrangement of bright-​in-​your eyes-​when-​standing, off-​center from desk/​off-​center from coffee maker (in other words, not good at illuminating either), and hard to find switch, hidden underneath to the right.
3. Light and bathroom fan switches are in reverse locations from where they naturally should be– fan switch should be nearest shower and light switch nearest entry door, they’re not.
4. Toilet non ADA. Low rise is so passé.
5. Sharp, pointy right-​angle shower door handle and towel bar = don’t accidently fall and if you do stay away from them, they will put a decent gash in your noggin.
6. Cheapness (bad design or ignorance, let’s better hope) was evident with their sourcing of the bedside wall sconces. Good and accessible on/​off switch on left side of bed, but wrongly situated and hidden on right. Why? Because you’ll stick you fingers in the socket fumbling in the middle of the night trying to reach it. Probably because they bought identical sconces for both right and left bedsides– not so schmart.
7. Finally, a security issue for all. They do have a wonderfully friendly doorman and they do have a guard behind a desk at the ground level… but after, say 9pm or anytime, they should have a more secure way to prohibit people from walking in off of Harold Square and going up any ol’ elevator they chose. There is a sign in all of the elevators stating that you must use a key to go higher than the lobby with your door card, and probably the card readers are already installed… but we were told the feature wasn’t turned on yet. What a shame and security risk for anyone staying there. I’d be hesitant, with all the good stuff about the place, to stay there again until after they fixed that major gap in guest protection.
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Came here during the Super bowl weekend it was jam pack with people outside and inside the hotel. The staffs were nice and friendly, the rooms are brand spanking new. I had so many free drinks and food that night I was too hung over to work the next day. The location is great, next to Macys, one block from Penn Station and right above the Metro. I would come back again!

This hotel is amazing. Beautiful rooms, great views, excellent location and fantastic lobby. But more important than any of that, every member of the staff that my friend and I encountered were so friendly and helpful. They truly made this the best hotel experience I have had in NYC and I have stayed at many different hotels there. Just a lovely experience. Will be staying there again for sure.

This hotel was clean, comfortable and the staff was friendly. They let us check in early which was great.
It seems like it has been recently renovated with a lot of nicer amenities. The beds were comfy and the room was really quiet at night. The location is perfect if you’re shopping or going to a show.
I would definitely stay here again.
The only issue we had (Which is why I give this 4 instead of 5 stars) was that we asked the front desk person how long we should plan in order to take the subway and M60 bus to LaGuardia. He said to plan for an hour. It definitely took us over 2 hours and the M60 bus is slow as all hell! We almost missed our flight and were running around the airport like total idiots 20 mins before the flight left.

Free internet access at the business center, comfortable lounge :)

Very nice hotel in the middle of Manhattan. This place, like all NYC hotels, is very expensive, but a much cheaper than the Marriott Marquis in Times Square. It’s a good hike from Times Square but certainly walking distance. Rooms are small, but clean and adequate.

We stayed for 5 nights and it’s a great hotel to stay at. The hotel is fairly new so the décor is very clean, modern and up to date. Room service was great and very quick as well as attentive when needed.
Best details:
–It’s a fairly new hotel
–Nice view
–Clean!!!
–There’s a Starbucks in the lobby.
–The largest Macy’s is across the street along with many other retail stores!
–Empire State Building & Korea town were a few blocks away!
–A subway station right outside the hotel’s door!
–Blocks away from Times Square
–And of course, you’re right in Herald’s Square (great shopping)!!
On a good note, when it was our last day there, our flight back home wasn’t until 5 o’clock that evening and our check-​out time was for 12-​noon. Instead of having to roll your luggage around for a few hours until flight time, you can have them hold your luggages for you, for no additional charge! They also provided car services to your destination, if needed. We only had a short problem with them finding one of our luggages when we came back, but they manage to find it in a very short manner of time. Other then that, I would highly recommend this place to others. I would also stay here when I come visit NYC again!

This hotel recently opened in June 2013… and who doesn’t love a new hotel.
Pros:
* Close to everything
* Subway entrance is literally steps away from the front entrance of the hotel
* Friendly staff/​employees (everyone from the valet out front, to the security desk, to the front desk was pleasant. I appreciated the professionalism of everyone I spoke with while onsite)
* Pretty good internet connection
* Great beds and liens (better than a normal Courtyard)
* Nice wall mounted television (Showtime)
* Near Ktown and walkable to Times Square (or a quick 1 stop up from Herald Square)
* Cool view of the Empire State building (for most)
Cons:
* Small room (but well laid out)
* Kind of slow elevators (specifically slow opening elevator doors)
* No HBO or Comedy Central
* Herald Square station in the summer is too hot!
Overall — I enjoyed my stay here and you will too. If you notice while you are here that you are spending time in a smallish hotel room, then you are doing NYC wrong. Get out and enjoy it!