Cleantex

Company was recommended by Stephanie Odegard for cleaning Tibetan rugs using only soap and water, no chemicals. I was so pleased with the service that I received on the phone and the rug that came back to me looked incredible. I would recommend them without hesitation and plan to use them again for future needs.

We’ve used Cleantex twice in the past year for routine cleaning of 3 fine wool area rugs. We first chose them because they were recommended by The Rug Company from whom we bought one of the rugs. But after the first cleaning, we continued to do business with Cleantex because of the superb job they did. The office/​telephone folks are professional, very pleasant, and diagnostic — asking questions in advance about the state of the rugs. They don’t over-​promise or guarantee which makes sense because how can you promise results before you see the rugs?
The guys who come to remove and then re-​lay the rugs are polite and meticulous and know a lot about both rugs and the cleaning process. And the cleaning itself — what a superb job. The whites were clear and not yellowed, the colors were bright again, and the textures were as they should be. Even the dent marks from where furniture had sat had disappeared. And the prices were very competitive. For one of the rugs they had given me an estimate and the final price was lower — and when does that ever happen…
Before Cleantex I’d had very disappointing transactions with both Costikyan and Long Island Carpet Cleaners. But Cleantex was a whole different experience. Highly recommended!

I have a fairly unique Indian wool rug that needed a desperate cleaning. To boot, it’s incredibly textured and it’s white. I had sent it off to rug cleaning company that’s based in Newark, but they returned it to me a week later untouched, claiming that it would be impossible to clean because of the raised wool texture. However, at the suggestion of The Rug Company in Soho, I called Cleantex. The customer service was excellent, the pick-​up guys were expedient, and they returned my rug looking brand-​new in exactly one week. Moreover, the price they charged was unbeatable. I’m an incredibly satisfied customer.

Called on recommendation of a friend. Our Christmas tree skirt got wet and bled onto the wool rug. Part of the white fringe was pink-​tinged and there were some red spots on the rug. Woman on phone was nice, thorough with questions about what happened and up front with not guaranteeing that all stains would be removed. Men who came for rug pick up were great with the furniture during removal, studied the stains, gave us a return time, and carefully rolled up rug. We made a call to check status 1 week later. Plans were made for return. Entire rug nicely cleaned, fringe is beautiful, and only worst spot of staining on rug, which works into pattern, remains.