Citibank

Citibank is not a people’s bank. They changed their branch hours to 9 – 5. How convenient for working people! So, the only time you can go to a branch is during lunch time, but alas, customer service at lunch time is sparse because they are out to lunch. Keep it up, Citibank. There are other banks that care about their customers. If I could give 0 star, I would.

Had to come get a ton (like 30) savings bonds cashed in and deposited into my savings account. This is a tedious process I learned, as each bond takes 1 – 2 minutes to properly redeem. The teller who helped me had a great attitude — I would’ve expected her to be seriously annoyed that she had to do that many savings bonds. She also put in an order for a new checkbook for me at no cost.

Wednesday, December 23, 2009: 1:32pm
Rachel and Chun approach the teller to deposit a check.
Teller: Hi!
Rachel: Hi!
Chun: Good Afternoon
*1 minute of awkward silence passes as the teller conducts our transaction…
*Teller stares at Rachel and states the following.
Teller: Are you pregnant?
*Rachel is dumb founded and in shock. Chun almost choked while eating the cookie Kiran made for him.
Teller: I’m sorry! But you have that glow. Only pregnant women have that look! I’m sorry!
*Rachel stares at her stomach and wonders if the Teller is calling her fat
*Chun stands there in shock and complete silence! Teller stares at Chun
Teller: I’m sorry if I scared you.
Chun: I’m leaving
*Chun turns head to the person standing next to him at the counter and notices humongous laughter.
Rachel grabs the transaction receipt and leaves with Chun.
–o–
Despite the above encounter, the facilities are remarkably clean. Tellers are attentive and friendly.