Chenille Organic Cleaners

The Owner/​Manager is very friendly

The cleaning, the service & the price is the best in the area. Just go on Wednesdays if you want to avoid the mean blond lady who is extremely rude.
I will never go back again after the treatment I received from this woman.

The cleaning, the service & the price is the best in the area. Just go on Wednesdays if you want to avoid the mean blond lady!

I’ve been using chenille cleaners for about 3 years and i never had a problem with my clothing! Im very happy and want to thank you guys for always making sure my expensive clothing come back the way i want it. The prices are fair and i love that they pick up and deliver the same day. Great service :)

What’s the point of a neighborhood dry cleaner if they don’t know that your building is L shaped and can’t read the sign on the door that tells them to go around the corner? They didn’t even call for 2 days. Completely rude when I picked up as well saying there’s no one better then them around.

I also like to start with a positive: These guys are responsive, pick up and drop off same day, it’s a great business model. The boss’ son is great. However I would never trust them for dry cleaning. For laundry we use them on the week the cleaning lady doesn’t come. Each time something is lost: socks, t-​shirts, underwear, workout clothes, shorts. And usually it’s the most expensive name brand items that go missing: Calvin Klein, Lululemon, Nike, Under Armour. They never take any responsibility for anything missing and offer no compensation. And for that reason «I’m out!» Don’t send them anything you’re not prepared to lose.

I’ve been using them for my shirts for years, and I’ve started to use them for my laundry. According to the owners, who I’ve gotten to know a bit, all laundry is done individually, not in bulk washers.
Are they perfect? Of course not. I haven’t done a load of clothes laundry in 20 years, and I’ve used many different laundry services. They are as good or better than any I’ve used. Missing socks? People who do there own laundry have no idea where all their socks end up. Do things get mixed up on the folding tables? I’m sure they do, but no more that other places.
In all, no complaints, except that they close at 7, and I rarely get home by then. I end up having to drop off the laundry on the weekend.

As drycleaners they’re ok– not terrific but not terrible. However, their alteration costs are so incredibly inflated and inconsistent and the work is not worth it. They altered a formal gown for me (alterations which cost almost $ 150) and the night of the event I had to have 2 friends do a little magic with safety pins in the bathroom as it kept falling down. I was infuriated. The zipper was uneven, it puckered, and I was just so angry that they charged so much for mediocre work.

Took done clothes here for drop of wash (pre sorted everything and asked the lady to wash in cold water).
Also had some dry cleaning.
The dry cleaning was pricy but good.
Now– I don’t know his they messed up washing loads that I had presorted and asked to wash and dry cold– but almost everything came out shrunk. My yoga pants turned into too tight Capri pants, the lace on one of my undergarments was literAlly melted to plastic.
So I don’t think I’ll be going there again. Sorry :(
1 star downgrade– Update: they ruined a lace tank top of mine as well– the instructions were clear– to wash cold– all the lace is melted and torn. I had washed this tank at least 20 times before with NO problems. I’m surprised this place is still in business.

I live in the neighborhood and always see the alterations lady sitting there altering. I wonder if her butt is tired from sitting in the chair like mine is Unilocaling?!
They tailored my pants.
The woman who does the alterations is not very warm. But, she is good. The rushed me and I was a little scared to leave my jeans and wanted to make sure they had the right length but alas I left them.
Turn around time was good and they did a good job.
Pricey.
I would use them again.

Chenille Cleaners has been given two chances to provide alterations, and both times they have done dependable work. My dress– an expensive designer number from Saks– was altered properly, with both the lining and fabric done professionally. My slacks, which were inexpensive, were also handled well. Chenille’s pricing is steep, and I went through minor anxiety both times I picked up the garments. After much looking, the items were found, but perhaps they need a better system?
Lots of competition in the neighborhood, and I won’t go out of my way to use them again.

I like to lead with some positives. Chenille is super convenient in terms of picking up and dropping off several times a day in my building, even on Sundays! Also, once an employee found an important document in a jacket pocket and called me to return it quickly.
HOWEVER, I had to stop using their service for several important reasons. Almost EVERY time I got clothes back something (usually socks) will be missing and/​or I will get «bonus» items belonging to someone else (also lots of socks but 2 times, underwear!). I sometimes imagine that they put all of the socks that come in in one giant load and then everybody gets a random handful back, like a gift exchange. I know that other people have problems with losing things because I have gotten emails from my building asking if anyone has found a sweater or pants that have gone missing. The final straw was when my underthings came back BURNED last time. Several parts with lace were crumbling and a bra had been completely deformed with some «caramelized» looking bits. I don’t even know how you do that! Anyway, that prompted me to do what I should have a long time ago, switch cleaners.

Previous reviewer Olga hit the nail on the head. These guys are very pricey. $ 7.50 for a shirt?! $ 36 for a trenchcoat and cashmere sweater? The other side of the equation is they do great work, and are the best dry cleaner that I’ve found nearby me on Columbus Circle.

I’ve been using Chenille for about a year, about once a month and I am a big fan. I’ve used only the wash and fold and my clothes nearly always come back perfectly and smelling wonderfully. they do my laundry better than i could do it myself.
It’s $ 10 for the first 8 pounds and then $ 1/​pound thereafter. I’ve lost a total of 4 socks (2 pairs) since I started, but still wholeheartedly recommend them. The pickup/​delivery guy comes within 15 minutes of calling and is usually halfway up the stairs in my walk up by the time i run down to meet him.

Spent $ 18 to clean my sheet and pillowcase that had gotten a nose bleed on them. The pillowcase stain came out fine but they must have missed the stain on the sheet. Instead of apologizing for the inconvenience, I was told they couldn’t do anything about it except a free wash which wasn’t going to get the stain out. I’m moving next door where the prices are practically the same and I don’t get yelled at when I want something fixed.

$ 1/​lb for 1-​day wash & fold service. Need I say more?
I came across this place while looking for the now-​defunct Second Wave Laundercenter. Turns out Chenille has very cleverly taken over the old phone number, so I connected here.
For an area that typically features $ 1.25-$ 2.00/lb rates and 2-​day service, it’s hard to beat.

This place is slightly pricey… but the extra few bucks are worth it. All of my clothes came back in perfect, sparkling condition… better than ever before. And to make the sticker shock sting a little less, look out for their coupons in those random mailings you get every month or so. New customers get 50% their first order… and there’s also a 20% off coupon you can use 4 or 5 times after that. They’re also a little crafty with their accounting, so if you really do care about the $$, make sure you pay extra close attention to your bill. But if you’re looking for first-​rate dry cleaning of delicate and valuable clothing, I was very pleased with the work these guys did — everything from cashmere to dress shirts to shaving a sweater of mine that had lint on it…