Chase Bank

Absolutely horrible and unreliable! When times are good, they reach out to you and offer their «services», but when you need them… they all run away. I had an issue with my account and spoke to their «private banker» and to their branch manager. Was told that they would come back to me with a resolution and now its been a week plus. After multiple phone calls and emails to them — still no answer.
Chase is a great bank, but this branch needs a management change and some training for their banks. The ATM was more helpful (seriously).
Side note: There is free coffee and lollipop if you’re that kind of customer, but not good stuff!
0 stars if that was an option.

Unreliable.
I went in due to fraud prevention contacting me about someone who attempted to use my card for a shopping spree.
I contacted Chase’s HQ prior to going in and was told that any Chase branch would be able to print me the documentation I need of the fraud occurrence.
I sat with a «banker» who I wouldn’t trust due to her attitude, demeanor, and lack of understanding along with her manager who was clearly all title with nothing to put forth.
We went back and forth for an hour as the manager had no clue as to what documentation he could have printed and the «banker» was a total waste of employment. She couldn’t even properly communicate my situation to the manager or Chase’s HQ via phone.
I was condescendingly told by the manager that there was nothing he could have printed and that the people at Chase’s HQ basically didn’t know what they were talking about – So I left with nothing.
I didn’t trust these people one bit, so I decided to visit another Chase branch downtown. There, I was printed my documentation of the fraud within ten minutes and received excellent service.

There’re never a pen at this place. I often go into this branch to deposit checks at night and they never have a pen to sign the back of the checks. I have to cross the st and go into Bank of America to use their pen and than walk back to deposit my checks. This is ridiculous. This bank is one of the richest companies in America. Please provide a pen for Gods sake!

Terrible service, the lady with the Eastern European accent behind the Customer Service desk is very rude. After arguing with me for ten minutes and telling me (the customer) how wrong I was, she put me on the phone with another very rude person who, after insulting me, threw a fit when I wanted to change my mailing address.
In general, Chase bank does hold their customers in the highest regard, but this was a new low for my experience with the bank.
My advice would be to go a couple of blocks to any other locations. This is New York, they’re practically on every corner.

How do you review a bank? I’ve done a lot of business with JP Morgan-​Chase, have multiple accounts with them, and go into a branch at least weekly. They’re a bank, so this is strictly a tranactional relationship, but I can’t say that I have any complaints.
Since this review is for the 101 Barclay Street address, I’ll add that their ATM layout is a bit odd. There are a couple of stations together, then one around the corner (with a deposit box for business customers, I guess?), but rarely are there enough during the mid-​afternoon. This is a fairly busy location and, unlike the one nearby on Broadway and Park, there is usually a line of two or three waiting on those already using an ATM.
I guess that’s my only quibble.