Chase Bank

The WORST customer service possible. There are way too many banks to have to deal with this.
Stay away unless you like being treated as if you’re as valuable as that penny on the floor.

I have had a recent fraud issue on my Chase debit card, which Chase QUICKLY caught & reversed all fraudulent charges back to my account. However, I got my new card but it did not have my new married name on the card so since ALL of my ID is now in my married name not matching my new Chase card — well, just this afternoon at Walgreens at 2:30 PM, I was asked for my ID & was declined, obviously, and especially since my account was already hacked. THAT SAID, I ran over to this branch to get there at 3:05 PM (after closing & doors locked) but the nicest & most helpful & kind Bank teller came over to hear me out and then best-​in-​class-​service manager of the branch unlocked the door, restarted their computer services to help me… change my chase account to match my married name AND on the spot supplied me with a brand new Chase debit card. I cannot say that I’ve EVER experienced such a level of customer care as I did today at this Chase branch. Thank you all SO much!!!

Chase keeps sending spam to my PO box that is not even addressed to me. That’s bad because it wastes trees and time.