Chase Bank

the worse Chase branch. Long lines, atm machines are out of service all the time.

If you have other options, you should choose a different location. I checked in at 3:15 and wasn’t seen until after 420. The employees take customers ahead of others, it’s not fair. The customer service isn’t the greatest. I would go somewhere else.

This is the slowest bank I’ve ever seen. I sat here for 1 hour and saw them service two customers. I cannot understand why this place is immune to common standards that would allow them to function like any other Chase branch I’ve ever been to. Dear Chase executives, please shut this place down and open up a functional branch in Hamilton Heights.

I love Chase Bank, lots of branches, easy access online on my phone app.
However the service at this branch on Broadway and 144^th Street is horrible. The tellers are always extra slow and not friendly; no greetings or even a smile. I am not saying the tellers are rude, but they don’t have customer service skills. The manger and head teller are to blame for this issue, if they bothered to train the staff properly than these reviews would have a different rating.
It’s unfortunate but true, perhaps things will change soon.

This is a review of the ATM experience only. There are three ATM machines and, on a random Thursday evening at 6 PM, two were out of cash and one was not accepting deposits. This, as a few of the bank staff were closing up the main part of the branch and heading out for the night, leaving a stranded group of customers trying to access ATM services to much chagrin. Time to close the Chase accounts and walk another block or so north to B of A.

I’ve had good service here, and managers have gone out of their way to hook me up with business banking resources. Can’t say anything bad, but my experience has been limited.
Beware of Unilocalers who trash the reputation of a business based on single experiences, especially experiences when they themselves are likely the main cause of the problem.

FYI: They still have not closed my account. They’re threatening to report me to credit agencies. And I was told in February that it was closed. Hate hate hate hate hate.

HORRIBLE. Out of the three times I’ve been there, only once have I gotten decent service. The second time I came in the customer service rep was helpful and solved my problem.
However, the tellers here SUCK. I understand that tellers have high turnover. I know because I used to be one for Wells Fargo Bank eons ago when I was in college and needed a part-​time job.
Also, I understand that Chase and Washington Mutual are merging. I’m a Wamu customer with a San Francisco based accounts. I opened my accounts in San Francisco years ago. I KNOW they’re still merging old Wamu accounts into Chase and that things won’t be seamless until sometime in October.
The first time I went in, I had cash to deposit into my San Fran checking account. The teller told me it was going to take a few days for it to be credited to my account.
Hello? It’s cash? Are you serious?! That day, I stopped at the bank en route to Penn Station and didn’t have much time. So I deposited my rent into my landlord’s sister’s Chase account instead of writing a check. I held on to the rest of the cash just so that I’d have cash on me.
Then it was off to Penn Station in a frantic and now irritated mood. On the bus I call Chase customer service. I tell the rep that I understand that this is a HUGE merger, but that their customers making cash deposits really ought not be treated like they’re handing the tellers a big bag of poop. I also ask her if what the teller told me was accurate. The customer service rep told me, while they are still working to official integrate Wamu California accounts into the Chase system, that a deposit didn’t take as long as the teller had claimed.
I asked her to call that branch and let the manager know. At the time they were still trying to reroute customers to the banks that hadn’t converted from Wamu to Chase. But, again, seeing that I had a bus to catch, I didn’t have time to run through the city trying to find one. It ends up that the usual turn around time is the next business day instead of an immediate credit. I can live with that. Sometimes, I guess, it can go longer but for a wad of cash? It really ought not take longer than 24 hours.
I went in today simply because I needed a roll of quarters. It’s laundry time and my building doesn’t have a change machine. I think the locals might not be ones to be trusted with the convenience of a change machine and management doesn’t want to be bothered wit the maintenance of a change machine, which sucks for me.
I was on my way to go shopping and a bit distracted because had I just withdrawn some money and went to the window I wouldn’t have had to deal with attitude from a surly teller. I grabbed a withdrawal slip and got into line. I got to the teller window and gave her my Wamu debit card.
Teller: «When did you open your account?»
Moi: «Years ago in San Francisco.»
Teller: «This is going to be a problem.»
Moi: […me thinking…] Oh really? So now you’re making it my problem?
Teller: «Do you know your social security number?»
Moi: «Yes. Of course, I know my social security number.»
She gives me an eye-​roll and shuffles off. Then, duh, it occurs to me that the easiest way around this «problem» and the teller with an attitude. That was to just go to the ATM, get some cash and have her give me a roll of quarters. In fact, a teller at another Chase branch told me to do that once before.
I don’t carry checks. Who writes checks anymore when just about everyone takes debit cards? I barely use cash. Why make yourself a target?
My problem with the tellers here is this: every single time I deal with a teller here they’re telling me what they CAN’T do rather than trying to be helpful problem solvers.
Last time I walked out just amazed that I was told that a cash deposit would take days to be credited to my account. This time I was the one who had to recall a simple solution to something that ought to be a standard. My teller was actually going to make a huge production out of it. What’s funny is a teller at another branch of the same bank figured out and took up the slack with me being distracted.
To that end, I’ll be avoiding this branch completely. There is another on 145^th and Bradhurst that doesn’t seem to employ tellers that are more about what they can’t do than helping customers.
There is just bad energy in this branch… avoid it.