Brownstone Management Corporation

It’s really difficult to find management companies and personnel who are so dedicated to their clients.
The property manager, Shahzad Ali, along with his colleagues were always courteous and handled my work order requests diligently and thoroughly.
The staff at their location was also very accessible, which can’t be said for many other companies around town. I will miss them dearly, and hope my new management company are able to rise to the level set by Brownstone Management.

I contacted this group about seeing an apartment in Brooklyn. They would not show it to me without confirming:
1. my household’s combined income
2. my credit score
And then refused to show it anyway because my girlfriend was unable to get off work.
As far as I know this is in clear violation of NYC’s fair housing laws, which protect the rights of tenants to see, apply to, and live in dwellings if they belong to a protected class (income level, lawful employment, and marital status are all protected classes).

Horrible customer care, called them on the weekend for some urgent issues and was told it wasn‘t priority for the weekend job! the manager ROBIN could be a little polite and professional, it is a management company not a boot camp.
They do the work but just getting them do their job is always a horrible experience.

stay away from any building managed buy this company. they are untrustworthy. i moved from 302 mott st. the toilet tank lid had broke during the move. i located a replacement at many places in nyc but was leaving town, so i expected to be charged for it. but they charged me for an entire new toilet, they charged $ 300 for a $ 55 toilet tank lid.
worst of all was that it took 9 calls over a period of 3 days to get someone to talk to me and then the man was terribly arrogant.

I am usually not a person to give reviews but i was ask to do so because i was so satisfied with the work of Brownstone Management, 180 Prince street is where i resides and have been doing so for the past 8 Years, I do expect a rent increases but at the same time i expect improved service and quicker response time in the event of an emergency and that’s exactly what i am getting, Kudos Mr. A

If I could give no stars, I would. This management office managed on behalf of landlord, Rose, of IDR realty and owner the lackluster fur shop on Orchard St. She was too cheap to fix anything, and when I moved out after 8 years of really taking care of the place, she charged me for missing fixtures that were never there and claimed the mailbox was broken, when it wasn’t. She also charged for simple toilet clog that already had poor plumbing, which should be covered by the landlord. She took nearly my entire security deposit $ 1200 and refused to refund me rightfully for the inaccurate repairs or missing items.
If you plan to rent from these people, take into account that you will not get your deposit back.

The units they have are nice but worst management company I have ever dealt with by a factor of 10. They often ignore calls and when they do answer they tell you one thing and then do another. There is zero coordination with the super who can hardly understand english so you have to be home if you expect something to be repaired. Most recently we given a rent reduction for one month which was confirmed over email and then received a letter in the mail threatening legal action if we did not pay our balance. Absoultely ridiculous and horribly managed. Meanwhile it appears they do not even want tenants to stay from year to year so their brokers, who essentially work for the same company, get paid through broker fees rather than by them.

my brother lives in one of their bldgs and has had every thing handled every time. they manage like 500 apts… for like years and years and this page represents a few unhappy people.
where are the complaints from the thousands of other tenants who were satisfied with their supers etc and that their leak got fixed etc? people dont go on Unilocal to talk about that. smh.
and Laura, newsflash… its not the mgmts fault if the owner of your bldg doesnt want to (or doesnt have the money to) replace your roof and is only willing to pay them to patch it up etc. duh.

I’ve lived in a property managed by Brownstone for a year and a half. In that time, I have not seen any tenants stay for the second year lease. I only stayed because it was a hectic time in my life and I did not have time to find another place. I regret this decision.
While Brownstone is better at addressing concerns than others — they do cut rate work, hiring contractors who neither understand you and who fail to clean up after themselves. The maintenance is subpar — and the building is only fixed when emergencies occur. For instance, we had leaking pipes that were not fixed until there were several waterfalls in the hallway.
Plus, we have a huge cockroach issue. I never leave dishes in the sink or food out period. We found about 20 cockroaches in our trashcan this week. Brownstone offers a once-​a-​month exterminating service, but you have to sign up using a phantom sign-​up sheet and must take a day off in order to be present when the exterminator comes to the building. In other words, they don’t make it very convenient for you or your neighbors to maintain a cleanly place to live.
The building is only cleaned when perspective clients come to see the place. Otherwise, expect dead roach carcasses and fetid smells on a daily basis.

I regret to see subsequent reviews that indicate poor management. I continue to see good work and results two years later. And I’d like to clarify that the rents went up because Brownstone was able to IMPROVE the quality of the apartments drastically, therefore driving rents up. All the pre-​existing tenants are much happier, and all our new tenants are equally happy. We don’t have people jumping their leases.

the pics really tell the story. garbage piling up in the hallways to the point where it’s a fire hazard — emergency exit lights out –you could kill yourself on the stairs trying to get in or out. really quite shameful stuff —
things never getting fixed. our buzzer has been out for months and even after about 6 calls? nothing.

Well this is just good to know… based on the previous reviewer… that my rent is apparently «MUCH MUCH MORE» than it should be, thanks to Brownstone Management. I live in one of their buildings and thought, gee I wonder if my rent costs more than it should. Well I guess that’s been confirmed! Glad my lease is up at the end of the month and I am moving out for something $ 500 cheaper. :)