Unfortunately, I can’t have negative stars here. My Brics bag is junk. I bought the Pininfarina briefcase at Nordstrom. Not even four months later, the seams are coming apart in several areas and the shoulder strap is about to rip from the bag. I have contacted Brics and have gotten nothing but excuses, buck passing and the runaround.
RT G.
Classificação do local: 1 Manhattan, NY
The manger had too much attitude. Even though the store was moving locations he could’ve still greeted me in a friendly manner. Manger a White gay male. Very flamboyant with much jewelry on. Too often managers have way too attitude like you’re doing you the favor by shopping in so called luxury brand store. I was not in Neiman Marcus. I almost want to say his behavior was racist! I will say that there was a Latina and African-American woman that was there was very friendly and helpful.
Mr B.
Classificação do local: 3 Westport, CT
Amazing quality, reasonable luxury price, and Euro design make it a sure bet but don’t think you’re going to get service if you have a problem. We’ve more than once asked our local distributor to get us extra locks, bag tags, and you’d think it was like moving a mountain. I can only imagine what is going to happen if the luggage needs a repair…
Marianne C.
Classificação do local: 1 Long Beach, CA
I bought one of their hard-sided pieces of luggage, and the very first time I used it the leather zipper tag tore. When I contacted their customer service, they continually put me off and refused to do anything about replacement for the item, even though they supposedly have a two-year warranty on their products. The worst part about their company is, they will deliberately mislead you and promise you that they’re ordering the part from Italy, and then never actually following through, hoping that you’ll forget about it or give up so that the warranty period expires. I would NEVER purchase from this company again. Their so called customer service is insulting.
Noel J.
Classificação do local: 5 San Francisco, CA
love my suitcase. i love new york. I’m never coming home.
Ahu S.
Classificação do local: 4 New York, NY
bric’s makes fantastic luggage and accessories… i first fell in love with the brand in paris(when the whole store was 40−60% off! gotta love les soldes) and i continue to be impressed with the items i bought after 2 years of continual beatings. their leather and microsuede are durable while still chic. the store is a bit stark, but that is part of their aesthetic. very friendly staff. my only complaint is that the selection in this store tends towards their more fashion-y items instead of their classic pieces. i will continue to shop bric’s.