Biscuits & Bath

If I could give negative stars to this place, I would.
I tracks for work, and my dog has been to daycares across the country. I’d been fortunate in that I’d never had a bad experience… Until now.
I traveled to NY last week, and had to board my 9-​lb terrier mix from a morning through the following afternoon. They offered to give him a bath before I picked him up, and I foolishly agreed to this without asking the price. Turns out, the bath was $ 82. Mind you, it takes me 12 minutes at home to wash and dry him. Additionally, he was in the «Tiny Pups» area the entire time, with no room to run around. I realized after I picked him up that he also had scabs on his face. I called right away, and was assured the managed would call me back. That never happened. I ended up paying $ 230 for daycare and one night of boarding in a tiny glass area, a bath, and an injured dog. I realize NYC has high prices, but this was ridiculous… Especially because my dog ended up injured!

Please note, this review is only for the puppy playgroup that I took my puppy to recently at B&B. I called customer service to inquire about the playgroup and the nice thing about the experience was they were super helpful in getting my puppy registered and also explaining that puppies up to 1 year old were allowed to come (I give 1 star bonus simply because of customer service).
I went to this location and I saw dogs occupying many spaces around the facility (it’s huge) and each dog seemed relatively calm and sleepy, which is plus as I’ve started to explore doggy daycare options for my puppy.
However for the puppy playgroup itself, I must admit I was a bit disappointed. From the start, the employee supervising the playgroup was either new and/​or inexperienced in dealing with puppies. The employee didn’t do a whole lot in terms of maintaining proper puppy behaviors with smaller puppies and the larger puppies that were there. I spent more time scooping up my puppy when she got over excited by the experience which thankfully I have learned from other playgroups around the city. There were also a dog staying for an overnight that might have been under a year old that joined the puppies there for puppy play, but that dog was definitely hyped up and played a bit aggressively, which wasn’t handled in the beginning. I will say this changed eventually when more seasoned employees came into the room who demonstrated more understanding of supervising puppy play. The rooms that the puppies were in were large and left lots of room for them to run and romp around which was nice. The rooms were bright with florescent lights, white walls, and blue floors, which kind of reminded me of almost a hospital, but wow did noise carry when our puppies started really going at it with the barking!
I will say though, in terms of cleanliness, while I didn’t see any visible dirty areas in the facility, there was something up with the ventilation as it did smell a lot as soon as we were taken to the room where puppy play was going on. The water bowls were also dirty in terms of fur floating around in them, so it would have been nice to see them refreshed with cleaner water. Also, when it came to cleaning up messes, when there was only one employee in the room supervising puppy play, they had to leave the room to grab spray and a dirty mop to clean things up. I get the whole «be green» concept, but they also did nothing to ensure puppies didn’t go near the mess (comparing to other puppy playgroups who ask to scoop up puppies while cleaning), the mop (I was kind of disgusted by how dirty it was), and they did leave the puppy parents up to the task of watching the puppies. I would have much rather seen paper towels be applied to the mess as I’m not sure about the mom status and possibly spreading more bacteria from cleaning messes.
I love how close this location was to my apartment, and maybe I’ll give other locations a chance, but my puppy and I won’t be back to this location for puppy playgroup.

2÷3÷16
I have been taking my rescue dog Maggie to B&B since 1÷8÷13, 2 weeks after I adopted her. She was a mess, totally terrified with a drooping tail. I knew I needed help and since I lived in the neighborhood I took her to B&B. The trainors, Chris, Tito and Tony were excellent, as were the staff, and before long she became a fearless, feisty friend to all-​pets and humans alike. It is still her home away from home and I highly recommend the 13^th Street Biscuits and Bath.

Our dog really enjoyed his first puppy class here and we are fans of the ultra nice and knowledgeable staff. It’s a bit pricey but this is Chelsea and the village so it’s on a par with other places and has a one stop solution to many doggie needs. They were very nice and had a breadth of knowledge to share about how best to get our puppy off to a good start in life. We also like their giveaways and support of animal shelters. Ours was a rescue and we took advantage of their free grooming session and visit t the doctor. We will keep going for sure.

Simply Wonderful! I unexpectedly had to spend the weekend in NYC. I brought our 75 lb yellow lab to Biscuits & Bath in Greenwich Village to board for two nights. After making the appointment I took a look at the reviews on Unilocal.The number of negative reviews made me VERY nervous, but a family member had previously used Biscuits & Bath and was very satisfied. I was very satisfied as well. Upon our arrival, I was informed of an incident of an upper respiratory infection at the property. They informed me the sick dog had been removed from interacting with the other dogs and the facility had been thoroughly cleaned (I believed them because I could smell bleach). I cannot say enough about the professionalism exhibited by each and every employee I interacted with at Biscuits & Bath. Immediately upon my arrival I was greeted by someone at the desk, in addition to an additional employee who was present to accept the handoff of our dog. I had some billing and contact info which was specific to this visit. I was very pleased to find that not only did Biscuits & Bath remember that I had made the requests, but were followed to the letter — I WAS AMAZED. I was also very happy to have receive a very detailed email from the manager at Biscuits & Bath which updated me on how our pet’s visit was going. I appreciated their honesty about our pet being a bit anxious upon his arrival (which I knew he would be) but that they he did eventually enjoy playing with the other dogs. Prior to picking up our pet, I phoned Biscuits & Bath to let them know I was on my way. I thought the trip would take me about 20 minutes to get there. It took only 5 minutes. You can imagine how shocked I was when I arrived to find our pet ready and waiting for pick up. Thank you Biscuits & Bath for a wonderful, wonderful experience. I am also happy to report that our pet DID NOT get sick following his visit to Biscuits & Bath.

Ich bringe meine Luma immer hier hin wenn ich arbeiten muss.
Kann eigentlich nur Gutes über den Shop sagen.
Das Personal ist immer sehr freundlich und hilfsbereit und hält mich den ganzen Tag auf dem Laufenden, mit Fotos oder einem kurzen Anruf.
Auch wenn es mal etwas später wird reicht ein kurzer Anruf und es gibt keine Probleme.
Kleiner Abzug wegen dem Preis, 55 $ scheint mir etwas großzügig fuer einen Zwergspitz.
Aber zumindest kann ich mir sicher sein, dass es meinem Baby gut geht.
Kann ich nur jedem weiterempfehlen!

I’ve had good experiences at B&B. They tell me they love my dog, but I’m more inclined to listen to what my dog thinks of them. He saw his walker from a half block away, so I dropped the leash. He sprinted to his walker (Richard, Riverside loacation), who crouched down and waited for him. Whenever any one of them comes to the door he hops around and squeaks. And when we’re in the neighborhood, he pulls me toward them. The staff have been patient and very helpful, and always kind. I think people are more likely to write reviews when they’re unhappy than they are when they’re happy.

I have a Yorkie & he dreads the groomer but they bought his love with milk bone cookies– which I never have in the house. We come every other month or so for a trim and they always do a good job. It’s always relatively quick, a couple hours– which makes me feel great that it’s not some all day process where he’d be totally traumatized.
Everyone who works there is always super sweet and attentive. I’ve never found that they kept me waiting however it’s understandable if they would take dealing with the lives of very cherished furry beings. Totally normal. And as for the complaints about cutting a dogs nails at different links, obviously it’s not okay to cut their nails too short. But the main reason why I bring my dog to get his nails cut outside of our home, is because I don’t trust myself to do it. If you think that you can do it better go for it and if you find someone that always does an A+ job then go to them, but it’s understandable that dogs move/​squirm around rather run into traffic than have their nails cut. Chill out doggie parents

I also made a mistake of coming back, out of desperation for dog nail trim, and all the nails where very obviously different length, some really long and some too short, as well as crooked, and one nail on the right front paw was cut extremely, and I mean extremely like a stump short and bleeding. My poor baby had to walk in plastic shoe that she hates for days to avoid infection. Will never make this mistake again.

If it was possible to give negative stars, I would!
I have had not the best experience with biscuits and bat in the past… but I sent my dog to doggy day care there for two days while I was out of the country and I come home and he has kennel cough!
This is not a freak accident, this is the 2^nd time my dog has gotten kennel cough from them! The first time I thought it was a fluke, but the now I KNOW, that place is dirty. if you care about your dog, do not send them to the this daycare…

I used to like this place and then something happened today. I understand they know which dog is mine but I was waiting ten minutes ringing the door bell in front, I came in to pick up my dog. The women had no idea where my dog was so she walked to the back, apparently the employee working named ben had put my dog in the hallway. Why was my dog sitting in the hallway for ten minutes instead of the pen? I will overlook the fact the employee practically threw my dog out the door.

This place is despicable and I can’t believe they’re still in business. I have taken my 16-​year-​old poodle to B&B for her entire life and the groomers at the First Avenue location were stellar. I had to change locations, and took my girl to the 13^th Street location. I was disgusted when I saw how pathetic the grooming job was. The young girl was obviously a trainee ~ they charge clients the full fee for an apprentice. She didn’t even know how to lay my dog on her back to shave and trim her belly and inner legs. I did call and complain. The customer service person talked me into giving them another chance. I took my dog back a few months later and had an extensive consultation with a different groomer. She worked on my dog for three full hours and did a BEAUTIFUL job. A few months later, I called to make an appointment. I was told the expert who groomed my dog the last time was working at the Park Avenue location for the week. I made an appointment anyway because of my time constraint. I picked her up and was completely horrified. It was even worse than the first time, AND I was charged an additional $ 20 ~ they said it was the same price as before but that wasn’t true. I paid the $ 150 (including a $ 25 tip) while waiting for my dog. I had to run so I picked up my pooch and put her in her stroller. It wasn’t until I got home that I saw it looked like she wasn’t even groomed. I called and they said they have a seven-​day period for one to bring their dog back in if it needs «fixing.» I don’t have time for that. I should have followed my instincts when I was waiting for my dog the first time and saw one of the caretakers take an angry swing at a dog for «not cooperating.» When I pointed it out to the people at the front counter, they just shrugged and said «she’s new.»
This place should be shut down. They’re disgusting. PLEASE do not take your pet here ~ they’re frauds and crooks and don’t give a rat’s ass about quality care for animals.
OH ~ When they told me the good groomer was at the Park Avenue location for a week? No, I found out later she was relocated there permanently. I WOULD HAVE TAKEN MY DOG TO PARK AVENUE. #$@%*(&!!

WORST!!!
I have taken my dog twice for day care. The customer service is beyond lacking! The first day care visit, we were promised video and picture updates via email and the B&B website — did not receive them. I called a week after hoping to get them, the person on the phone took my info and promised to email me within the hour. Still nothing.
I figured they are just pictures and my dog came home in one piece so, no biggie. We scheduled another day care day — BEYOND mortified. Never again putting my dog in that facility. We go pick up my dog she is not in the main play area. They tell us she was taken ‘downstairs’ (for what?) If I had not asked, no one would have given me more explanation to what dogs do ‘downstairs’. Okay, we get to see Chloe (dog)…she has what looks like ointment on her eye and bloody marks behind both ears (!!!) We ask to see the notes of the day they say they ‘were not there all day so they don’t have notes or more info’ Ummmm, what? Dogs just get bloody and you put ointment on them w out notifying the owner?
My issue is mostly that I had to pry information out of the staff and ended up not knowing anything in the end. Dogs get into scuffles, I understand that. Accidents happen, I get that too but the lack of communication and concern makes this place an epic fail for dog care.

I would 100% not recommend this place for your dog. First of all, there are way too many dogs together at the same time. Dogs are divided into different areas between big and small and each room only has one dog handler. It seems nearly impossible for one person to be able to provide the proper attention and service that all of these dogs require and deserve. Additionally, the place may seem sanitary from the outside lobby, but the areas where the dogs are kept the majority of the day are far from sanitary. Dogs are also kept downstairs in the basement where they have plexi glass corrals. What is most awful about the downstairs area is the wall with lines of dogs chained to it, waiting to be walked. And the «walk» that you think your dog is getting? They don’t even take the dogs a full block. They go halfway down the street and turn right back around. Less than 5 minutes of a walk outside.
I consider my dogs to be like family and seeing what I saw of Biscuits + Bath, I would not leave my dogs there. This place is clearly only in the money-​making business. If you want a place where the people genuinely care about the well-​being of your dog and actually provide the services you’re expecting, go somewhere else!

Recently I adopted a puppy. She’s the sweetest girl, but loves to eat everything she can find off the ground. Sometimes I don’t catch her before she gobbles up whatever stale food she finds. Today she began having bloody diarrhea. As you can imagine, I was quite alarmed. I called B&B immediately, hoping they’d be able to fit me in. Not only did they fit me in, but there was no wait and no hassles once I arrived. The vet thoroughly assessed and treated my pup! I am so thankful for B&B!

The staff go above and beyond to care for your pup! My doggie loves to play so much he doesnt even want to eat (that is my only complaint). The prices are stiff but they do everything for you and even drop/​pick up for you. Sometimes I get a cute little video of my guy playing with his friends. Happy I found this place.

My dog loves this place & so do I! This place is not only exceptional, it is, in terms of care for their animals & customer service to their clients, exemplary.
My superior experience with the Greenwich Village location of Biscuits & Bath began several weeks ago when I was looking for a doggie daycare location with late weekend hours for my 10 month old lab/​pointer rescue «Willie» (I live in Jersey City and keep late weekend hours at my art gallery in Ridgewood, Queens) I decided to go with Biscuits & Bath over another competitor not only because of their free intro sessions (an offer pretty hard to refuse) but also because the phone customer service person was so helpful & cheery. I knew I had chosen well when, a day prior to my first visit, the manager Rob McSparron took the trust & rapport building initiative to call and introduce himself, welcome us, and make sure that I knew he was available for any of our needs! (Really awesome and unfortunately rare in the field of customer service to see this kind of foresight & attention!) My delight continued when half-​way through my day, I received a call from Rob, just to let me know that Willie was having a blast, making friends & playing well with others! My mind was totally put at ease, a feeling that you really cannot put a price on!
Subsequent visits and interactions with other staff have been equally enjoyable, especially the thorough & attentive Assistant Manager Jonathan Horan, who has taken the trouble to send me links to videos of my puppy at play (Amazing!!!) and always gives me very detailed reports of my puppy’s interactions with others & behaviors while in day care. I cannot express how meaningful the service they provide is. My dog was a rescue from owners who just abandoned him at a shelter at nine months of age, so I am very concerned that he is treated with the utmost care & consideration; a concern that I do not have to worry about (for either Willie or myself) at Biscuits & Bath. If you do your homework, you will notice that these guys cost a bit more than their competitors. Simply put; they earn it & they deserve it.
Although I live in Jersey City, I actively look for ways to bring my pet in here! Willie loves it & although it’s not as geographically convenient for me, both he and my peace of mind are worth it!

They tell people that the place is cageless — but they put the dogs in plexiglass cages in the «employee only» areas. This place is NOT cageless. They also have a D+ rating with the Better Business Bureau. I have personally seen them hit dogs, yell at them, and neglect those with medical needs. I found out they are being sued by a whole bunch of people for mistreating their dogs. They have aggressive dogs and dogs with diseases here. RUN from this place. The whole thing is a lie that is made to look pretty. If you love your dog, go somewhere else. Oh, and don’t believe their lies. They are desperate to get money because their crap treatment of dogs is getting know by the public. That’s why they are so cheap now — they are desperate to get business! (you get what you pay for! cheap price = horrible care). They even gave my friend the wrong dog and tried to pass it off as his! He had to insist that they bring him HIS baby and not some other guy’s dog! (He never went back, of course).

I take my puppy, Dexter, to Biscuits and Bath for puppy kindergarten, and I also signed him up for the puppy promotion for the month of November. I can’t say enough wonderful things about Rob, Tamar, and all of the staff there! You can really tell that they know what they are talking about when it comes to training and caring for dogs.
I am actually fairly familiar with conditioning techniques, having a background in psychology. They use a positive reinforcement only method, which is by far the most effective. After three classes, my puppy is an expert at sit, recall, leave it, touch, and a wealth of other basic commands.
The daycare staff is wonderfully affectionate with my puppy, and they have been great about encouraging him to play with the other dogs. He started out pretty shy, being so young, and it was important to me to get him socialized early. In only 11 days, he has made leaps and bounds, and I attribute that to the exposure he has gotten, and the loving, safe environment.
My only complaint, and it’s a small one, is that everyone loves him so much that he has learned that if he barks long enough, someone will eventually pick him up. It’s ok, though. He doesn’t do it at home!
Thank you to everyone at B&B!!!

I am super finicky about my dog’s care, but I really trust Biscuits & Bath. The 13^th st. facility, where she goes for daycare, is really clean and nice, and I love the fact that the dogs aren’t kept in kennels.
But truly, B&B’s main attraction, for me, is the amazing staff. They are always affectionate and patient, and whenever my dog goes there, she’ll greet them with a wagging tail and licks. They seem always delighted to welcome her.
Also, the manager, Rachel, is always wonderful — straightforward and reliable.

WARNING — DO NOT ENTER THIS ESTABLISHMENT!!!
1) Groomer, Tai, asked me what to do — it’s called Google if you don’t know and I thought you are a groomer. I have a Poodle — that is a puppy. I wanted a puppy cut for Poodles. What I asked for was not a new concept in grooming rather THE STANDARD for this dog at his age!
2) I told her to remove the hair out of his ears. She DID NOT!!! When I questioned them about it at the time of pick up they said «your dog squealed so we stopped — we do what the dog wants». Actually my dog has the hair removed every time he gets groomed! POODLES are prone to ear infections so in an effort to prevent one owners must ensure that at the time of grooming the hair is removed. My dog doesn’t have a say in this… I am his owner/​parent and I know what is best!!! Along with the AKC which when I got his papers made it clear to me that the ear hair must be removed!!! So frustrating! In attempt to make right Kathleen suggested that my dog go back in there so someone else could do it! Yeah, I think not.
3) Price — when I asked the price I was told 75 for grooming 65 for bath. Apparently that was incorrect because when I went to pick him up they told me it would be 80 dollars plus an extra 20 because it was a holiday!!! REALLY??? Yesterday it was 75 and today its 100??? BTW: they weren’t kidding. However I paid 75!
4) The overall hair cut on my dog looks like an AMATEUR cut his hair.
WE WILL NEVER RETURN AND WILL COMMUNICATE TO ALL DOG LOVERS NEVER TO ENTER!!!