Bio Skinergy

Do not go here… You will literally throw your money away. The laser hair removal that I got was supposedly «permanent» but it is not. They will rush you through the appointment and the results are awful.

1^st appt with Shani I would I’ve given 4.5 start
2^nd Appt for Laser with Samina= terrible experience. I arrived in high spirits besides the fact I had to leave work early to make it to the only time they were able to «accommodate» me after they canceled last minute my previous appt a week ago. The first second I walked in was ok and the tech told me the room was ready I can just walk in. Did not introduce herself since she was not the tech I had the first time… a little awkward but ok let it go. I’m on the bed undressed and then she asks me what body parts I was doing… in my head I was thinking didn’t you check my chart? Anyway I tell her underarms; full Brazilian and legs. She completes underarms and brazilian then proceeds to tell me if its the front of the legs (huh?!) I reply full legs. She asks how many vouchers I purchased. I reply 1 for 3 body parts (underarm, brazilian and legs) I mean is not rocket science but then it becomes just that… she replies legs is a total of 8 body parts (huh?!) underarms and brazilian is a total of 10. I was still stuck on the 8 parts so she proceeds to say front lower legs is 1 back lowers legs is 2 front upper legs is 3 back upper legs 4… at that point I’m getting irritated since she is trying to tell me to choose one of those for one of my legs. Are you kidding me!!! The first tech who I was led to believe was named Shani did my full legs; brazilian and underarms and never mentioned anything about this ridiculousness. She was very pleasant and friendly although she was running late. But this 2^nd tech who I only learned her name (Samina) from my «thank you for coming» email. She gave me a bad vibe since I walked in… and sure enough gave me a hard time in the treating room about all these body parts BS. She was not accommodating at all and a bit confrontational. HELLO I’m laying naked letting you use a laser machine on me! not good business. So as she walk to the door after out little spiff she asks w door OPEN if I want her to do my back side for my brazilian. (UMMM NO!) The whole procedure lasted no more than 10 minutes and I noticed she missed a few spots. I just wanted to get dressed and get out of that place. I had asked her to check my records to see which body parts were done the 1^st time since she probably though I was lying to her… and then I asked her to call the manager because I was not about to stop treating my legs and have patches from the 1^st treatment… she did neither. When I got out of the room she disappeared and left me to deal w the receptionist. Now I just have to wait for the manager to call me and I hope she does because this is not how you do business. If my first tech didn’t know the rules about body parts and Lifebooker vouchers (if voucher mentioned this then I missed it bcuz I would’ve never purchased it) why is the client (ME) being penalized for it?
Mind you I did my homework and prepared for my appt (shaving full legs!) to have better results. what a waste…

I have only had good experiences here, and I’ve been to A LOT of laser hair removal spas in the city. The place is clean, the technicians are friendly, and more importantly, thorough, and I’ve had good results. I’d definitely reccommend them. Just a note though, they have recently moved, so make sure to double check the location. They’re not in the Ghostbusters building anymore :(

This is both a review for
One Year of Unlimited Laser Hair Removal on Three Areas
BioSkinErgy Medical Spa
and a general review of my laser hair removal experience. I’ve been going to
— NYC Laser Place
— Pulse Laser and skincare Center
1) BioSkinErgy Medical Spa
I have purchased One Year of Unlimited Laser Hair Removal on Three Areas on AmazonLocal
I have had only one session with them so far. Here are the positive and negative sides of their offer:
«+»
— well located, Central Park West close to Lincoln Center
— nice office with friendly personnel
— session was not painful
— was easy to book a session couple of days
«-»
— Unlimited hair removal isn’t really unlimited — three zones means:
1) lower right leg front, 2) lower right leg back and 3) lower left leg front.
!! To do the laser of the lower left leg under the knee to the hill would cost additional $ 150 (which is half of the price of the whole coupon),
or you will need to come back for this and do it another day with another appointment
2) NYC Laser Place
«+»
— well located (not far from Columbus circle)
— friendly personnel
«-»
— I made a Brazilian with them and it seems they didn’t make it deep enough, though I asked them to be thorough. Let’s see how it works the second time.
— After the first time no visible change, will write a review after three-​four sessions
3) Pulse Laser and skincare Center
«+»
— well located
— they have great lasers, not IPL (in many reviews people who tried IPL laser still had hair growth after a year of procedures)
«-»
— Laser treatment on a Large Area does not stipulate any parts of LEGS
— You can only do arms, brazilian, back, armpits
I will compare the results from those three places (each place I go I do laser on different parts of my body) and will write a full review about how effective lasers are in every of those places after the completion of six sessions with all of them.

I never write reviews but I had to because I feel like I wasted my money. I bought a groupon package for laser hair removal unlimited for a year for $ 250. I know this is ‘cheap’ for what it is but it’s not ‘cheap’ when it DOESN’T WORK. I didn’t have a problem with the staff except they always ran late. I went there every 6 weeks for the past 10 months (about 8 times so far) and never ever saw results. I kept telling the staff but they said «everyone’s hair/​bodies work differently» and there was nothing they could do to help. I tipped them $ 15 – 20 per time (which was an extra $ 140) and will not go back to finish my already paid ‘unlimited’ sessions– NOT worth it.

I bought a package without checking Unilocal’s reviews & was a bit nervous when I read them. However, I have been there twice and have not had a problem making appointments & have found the staff friendly.

This is my second review of Bioskinergy. I finished my first year of laser and saw great results. I just bought a new package for another year on different areas. I started in January and I’m already seeing lasting results. Since my first review, customer service at Bioskinergy has has increased 100%. Everyone is friendly, flexible, and knowledgeable and I love that they remember your name, especially since you’re likely one of 100 clients.
I love that you can book your appointments online. You can even choose which technician you want to do your treatments. A lot of times they are booked solid, but if you call a few days before, there will likely be an opening as long as your flexible with the time of day of the appointment. They also don’t give you trouble when you cancel appointments. I’ve had to cancel last minute a few times and they were very understanding.
There are a lot of bad reviews out there, but take it from someone who has been to the office nearly 15 times and gotten great laser treatments each time. I treat a lot of areas each time and they always have time to do a thorough job. This place is definitely worth it.
The technicians do a great job of making you feel comfortable. Most of the deals you buy from them are year-​long so it’s great to get to know who is going to be treating you.
Overall: I still recommend this place to anyone looking for laser treatments at a great price. Customer service has improved tremendously and I look forward to all of my appointments.

If I could give zero stars I would.
I bought a six treatment package for 3 separate areas. It was impossible to schedule. But I let that go. The staff was rude, but I wasn’t going to focus on that either. I wouldn’t have cared about anything if I got results. But apparently that wasn’t in the cards either.
The salon would often «book» me for a date a month or two away– and then have not actually recorded in. So in two months when i would call to confirm— yes, you read that right, I would call to confirm, as TWICE I showed up for appointments and NO ONE WAS IN THE OFFICE. Not that my technician wasn’t there, or that someone was late, it was closed. This happened for the second time today. And when I called, the business line didn’t even ring. It immediately went to a recorded message saying their voicemail box was full.
No one has called or texted to apologize.
I have paid for 6 sessions. I have received four. It is literally robbery.
Other times when I have had a session, they have canceled on me. An hour in advance. I would get a call at 8 am saying no one could make it for my 9 am appointment.
This business is a shame with poor technicians, lasers and ethics. I’m alerting outside sources to put a stop to their shoddy business practices. No one who books with them gets what they pay for.
This place is deplorable and I hope anyone thinking of booking thinks twice. What they are doing is illegal.

I went there today with a groupon package. I’m happy that I went despite the bad reviews. Everyone was very friendly, professional and punctual. The velashape treatment was done in spacious clean room with art work on the wall. Overall a very positive experience. Just book early as they are busy, but worth scheduling in advance.

I bought the deal off Groupon and I have been there 3 times. Not once have I been disappointed. The staff is great and they take their time with you. Shani V is my favorite. I would recommend this place to everyone — disregard all of the negative responses.

This place is a good value. The treatments are really inexpensive compared to many other places. And each time I’ve left a message someone has gotten back to me and helped me reschedule. The place is clean and nice. A great value.

Buckle in, this will be long: I bought 2 VelaShape vouchers for a great price online, each good for three sessions. I called and called, no one ever answered. When I finally got in touch with someone, the earliest available time was in a few weeks. They must be busy, a good sign right? Wrong.
I had trouble finding it (the entrance is actually on 66^th FYI) and I tried calling, but of course no one picked up the phone. I was a total of maybe 5 minutes late. I entered and realized what was up — they don’t have a receptionist or assistant, only the spa’s technicians who are obviously with clients most of the time. When I walked in there was no one at the desk. I sat down and waited. Finally one came in from the back and flatly said I was late (at this point the appointment was running around ten minutes behind) but she could squeeze me in. I appreciated that, but the treatment was TERRIBLE. Not exaggerating. She didn’t even explain the process, just plopped down and got started on my arms, used a cheap drugstore lotion for the treatment, was unsteady so it was VERY painful, kept on pushing other deals while working — «Those stretch marks, I can get you a laser treatment for half off but you have to book today.» «We also do hair removal, you definitely need it.» I’m usually interested in getting suggestions and offers, but she was so off-​putting. I wish I remembered her name, but she is a brunette. She did not perform the treatment on my full arm, just the front, and I was out the door in under twenty minutes. I couldn’t believe I actually paid for that. I asked her about booking my next session, and she said I could reserve it online. It turns out she had been in such a rush because they book everything back to back, down to the minute, only 30 minutes allotted, with zero wiggle room in their schedule. I don’t think it’s very realistic or accommodating, especially compared to most other spas around NY.
The online booking process is actually pretty good. Too bad they were booked solid for the next three weeks. I got my next few appointments for over a month away, but at least I got them all lined up. I ended up having to cancel my next session super last minute and they were very understanding and didn’t charge, which was a pleasant surprise. When I came in I had a different technician named Shani. She was a big step up. She asked if I had any questions, ran the machine on all sides of my arms, on the front, side, and back (where the triceps are which is a spot that is usually trouble for people). She was efficient and it was less painful this time around. Hey, maybe this place wasn’t so bad after all!
Nope. For my third session, there was a different technician at the desk and she was on her cell phone. Didn’t acknowledge me, didn’t pause, just kept on with it. When she finally got off she said that I’d been late (I wasn’t) and that she wouldn’t charge me for the session, just consider it cancelled (why would she do that when I was standing right there and hadn’t been late) and to come back another time. When I tried to insist that I was right on time and had been instead waiting for her, she said we could do the treatment but now we only had 15 minutes and it would be a waste of a session. I said I would reschedule, contacted Lifebooker as soon as I left and asked for a refund on my second as-​yet-​unused voucher. I had to use up my third session, and received the technician from my first visit. I grit my teeth and got it over with. Never going back.
Overall: I would not recommend this establishment. They’re in an excellent location and offer great deals but its really not worth it. I suggest they look into hiring an additional technician so that more appointments are available and maybe the phones can actually get answered. The staff isn’t professional. If for some reason you still come here, use the online scheduler to book an appointment specifically with Shani. You might have to wait longer but it’ll be better than the alternative.

I just tried an IPL Photofacial here today and again got excellent and timely service. The laser facial feels like a cross between static electricity on your face and someone’s high beam headlights shining onto your closed eyelids. While it borders on painful, it’s fast. I’m anticipating the result: fewer red/​dark spots.

Don’t go to this place. I went for a microdermabrasion and was so utterly disappointed. First they have an on line appointment scheduler that offered me an appointment 6 weeks out. I put myself on the waiting list but decided to call too.
I got a weird voice mail that didn’t sound like a business at all. I called back later and got someone on the phone. I mentioned that I’d like to come in for a microdermabrasion and that I was close by on CPW so I had flexibility. She said «oh we don’t have anything for today» Okay kind of put off right off the bat. I asked her when she did have an opening. She had space three days later (which was perfect). So much for the online lie about openings.
So I arrive early and there is no one in the reception. That is okay too if its a small place that is a gem but what I would have liked is a note at the desk telling me that someone would be right with me please sign in… I’ve been to wonderful places where this is the case so it’s not a problem.
Out comes one of the two techs that work there. (guessing it’s just the two of them running the whole show. But wait it gets worse. This is a medispa which means there is a doctor attached to the spa for medical procedures. (to my knowledge microdermabrasion is not one of those) anyway there is a sign on the wall telling visitors that the doctor is a fertility specialist. Wah??? What’s going on here? I saw that before I left. Also I wanted a price list. Microdermabrasion was not listed anywhere and one girl told me the price was $ 150 and the other said it was $ 120. So which is it? I had a coupon and wanted to offer a tip from the regular price. So I said to the girl «oh your price changes depending upon circumstances?» Answer ~ yes. Ah, no, wrong answer.
The book in the lobby (where I waited a full twenty minutes before someone appeared, phones ringing…) told me what to expect for a microdermabrasion and glycolic peel. It was the usual. discussion of skin, explanation of what will be done, recommendations…
So in the room the gal comes in and gets me settled on an uncomfortable (medical exam type table) and sits behind me but I’m so high up I ask her if she can see my skin. She assures me she can.
No discussion of my skin.
Little explanation of what is going to happen.
And the recommendation was ~ ‘oh have you had botox?‘
Wah? Come on now!!! I asked why does my face look like I’ve had botox? I wondered why she was asking. Then realized this is her sales pitch for the high end goods. Honestly so off target it’s laughable. She then said oh you don’t have any wrinkles your forehead looks good. Ah yeah, I only have a few fine lines at the creases of my eyes and I am just fine with them.
The two worst things though (if what I’ve said already isn’t enough to make you stay away already) was the gal did nothing to prep for the procedure. I left with sand size bits of skin in my shirt, in my hair, ears and clothes. It would seem to me that a procedure of this type would be proceeded with a wrapping of hair and ears and a covering of clothing (or asking the client to wear a robe)
The second thing was the gal missed my temples, the bridge of my nose, my jaw and my entire neck. Okay maybe the microdermabrasion is too rough on the neck (yet I read how it can be used on sun spots anywhere on the body so that theory is unlikely) Then she did the glycolic peel and again neglected my neck. I have never been for a facial where my neck was not part of the service.
Lastly the session was supposed to be 30 minutes and the tech finished up in a lightening speed of 15 minutes. Rip off? You bet. I feel like I was robbed.

ABSOLUTELY THE WORST, MOST UNACCOMMODATING SPA IN NEW YORK.
I’ve been waiting to review this place for the longest time, but since I purchased a set of 6 sessions (of $ 200) for this horrible spa, I had to wait until TODAY to share my honest opinion.
#1 — NEVER buy a living social/​groupon/​coupon deal with them. I re-​booked an appointment a months ago, but as the appointment approached, I didn’t receive a reminder email for my Sunday appointment. I thought that was strange, and I called 30 minutes before my appointment to double check. I tried calling on Saturday, but lo-​and-​behold the spa isn’t even open on Saturdays. The person whom I spoke to on the phone, SHANI, refused to let me rebook my appointment even though it was my last session. Instead she told me I’d just lose my session, even though she knew it was MY VERY LAST SESSION. Every other spa would be accommodating if they wanted me to return as a future customer.
#2 — The «beauty» technicians are horrible at making you feel comfortable DURING your actual beauty treatment. As I was lying on the table, they were pushing me to get other stuff done. They would say stuff like, «I can offer you XXXX for $XXXX… but you have to get the deal today.» When I’m undergoing a somewhat uncomfortable treatment, you should probably talk about more pleasant things to take my mind off of it… just a thought.
(Also, after the way I was treated on the phone this morning, there’s NO WAY I would ever purchase anything from them again.)
#3 — Unclean facilities. I have yet to see anyone disinfect the machines after/​before every use.
Do yourself a favor and read every recent review below me. They’re all 1 star! Ask yourself if you REALLY want to commit to a spa that has an average 1.5-star rating when there are so many other great spas in the city that offer better treatment at the same price.
GOOD RIDDANCE.

I don’t know what all the negative reviews are about. I go every week for vela shape treatments and the staff is super friendly. I get no attitudes they are experienced and offer good advice. I am even going to start laser hair removal treatments as they were having a memorial day special $ 300 for 3 small area for 1 year! I’d recommend BioSkin to my friends and family.
PS Everyone who raves about Johanny is right. She’s good, but so is Samina, she does my vela shape treatments.

1. I am a regular purchaser on lifebooker. I was looking for a full legs and arms deal on it. When I saw the bioskinergy deal, I wanted to be very clear about what I was getting. My interpretation was two deals translate to 6 areas, and that would cover full legs and arms. I called and confirmed with them before buying and i was assured this was the case.
However, when I reached there on the day of my appointment they said that the deal does not even cover full legs.
2. Since I work very long hours, I need weekend appointments. Before buying the deal, I booked appointments on bioskinergy’s website with appropriate spacing. They confirmed these appointments. Two months after, they SUDDENLY cancel on intermediate appointments. Laser treatments are not effective unless properly spaced and cancelling confirmed appointments while giving no replacement for it means my treatment will not be effective and is very unprofessional of them.
3. The receptionist was VERY rude, it was a very unpleasant experience speaking with her.
STAY AWAY FROM THIS PLACE

I bought into this place after I received a good referral from my friend who had done treatments there last year… here’s my review:
This place is pretty horrendous in terms of scheduling an appointment and customer service. They also ask that you pay in full over the course of your first few visits. For example, I was scheduled for ~10 treatments and was asked to pay half of the total amount at my first visit and the remaining half at my second visit.
Getting your body waxed — especially your hoo hah — is no joking matter. I don’t trust just anybody with it; even when I was getting waxed monthly, I went to my ONE wax girl and that was it.
I started off with Shani who is definitely great at it — seemed knowledgable and friendly and knew her stuff. I grew to trust her over the first 2 visits. Then it was such a headache trying to get back on their calendar that I was forced to try another one of her colleagues, Jhoanny. Jhoanny turned out to be pretty good too! I can’t say she was gentle, per se, but she was definitely effective. I saw less hair grow back after my session with her. She knew her stuff as well and made me feel comfortable in the 30 minutes that I was on that table. So no complaints really there…
I called to schedule another appointment today however (it has now been ~5 months since my last visit because I dread having to use their ridiculous online system which doesn’t always work properly or having to call 15x in a row while I’m at work so I can speak with someone over the phone) and they told me I MIGHT get Shani, I MIGHT get Jhoanny OR I MIGHT get another associate who started 6 months ago… seriously??? Are you telling me I might get ANYbody who’s available during my appointment time? The receptionist? The cleaning person? The lunch delivery guy? The dog I saw in the other room? Clearly not the best run business…
Like I said, the service, once you get in the door, is actually pretty good. Can you potentially find it elsewhere? Perhaps. My friends have tried other spas and doctors offices and they seem fulfilled, happy with the way they’ve been treated and hair-​less.
I would hope the owner of this place (whom I believe is the Dermatologist next door/​on the same block) invests into this business, especially during a time when individuals are in cost-​cutting mode and competition is fierce. Just because business seems busy now, doesn’t mean it will always stay that way.
I’m going for my next 5 or 6 sessions since I already paid, but if I wasn’t forced to pay upfront, I definitely would not have been back.

I have to agree with the other reviewers here. It was really difficult for me to get ahold of a live person (most of the time I got the answering service who refused to take appointments and directed me to their website to request an appoinment that seemed to go into a black hole). That being said…
Once I successfully managed to book an appoinment, I’ve had an awesome experience! I’ve had all my treatments with Jhoanny (photofacial and laser hair removal). She is extremely thorough, knowledgeable and friendly. BioSkinErgy is lucky to have her.

Unfortunately I have to agree with all the previous negative reviews. The receptionist was curt if not outright rude, and I did not receive the treatments I was expecting. I bought a groupon for consultation, facial massage, mask and dermabrasion. Basically all the esthetician did was a dermabrasion, and the whole thing lasted about 10 minutes. Afterwards another person came in and rubbed some kind of lotion on my face and told me I was done. It is hard to believe someone would pay $ 150 regular price for that.
Anyway, definitely not coming back.