Beyond Vape

excellent selection + informed staff.

Coming from a newbie to the vaping world I can honestly say this is an excellent shop. It was clean and I didn’t feel out of place when I walked in. The assistant was very friendly and answered all of my questions without a hitch. Ended up buying a great juice and tank to match. I will defiantly be coming back for more exiting flavors/​mods/​tanks and hopefully when I get out of noob stage For Rdas and equipment. Did I mention there is a freaking HAPPY HOUR for discounts on all of their juices. For anyone looking to drop cigs and start vaping I highly recommend you stopping by this establishment here in NYC Saint marks area. ¹⁰⁄₁₀ service

I bought a vape pen and several oil from this shop shortly after they opened. The pen stopped working a few months after I purchased it. When I brought this to the attention of a manager inside this location they refused to be of any help or back their faulty product. Naturally, I stopped patronizing this store.
I would have left it at that, except that they refuse to remove me from their e-​mail list. I have clicked «unsubscribe» a number of times and even written responses asking to be taken off their list. None of these requests have been respected. Not only is this annoying, but it’s also illegal on the part of Beyond Vape.
If you don’t want a shoddy product or to me annoyed with unsolicited emails, avoid Beyond Vape.

They have a phenomenol variety of products but they should offer more assistance to newbies. Sometimes they’re short on information but their breadth of product is unmatched.

Ask for Quinn. I came in here after having to deal with a psychotic person throwing out all my box mods. She helped me find something on the less pricey side to get my collection back up again. I docked a star because of the obnoxiously immature teenagers yelling, and screaming behind me on the couch.

Hi Guys I been there before it was great for my first time I got a lot of stuff they got good mods to good e-​juices I will come back again and again

Went in and stood there for a good 10 minutes before I was acknowledged.
Too many kids hanging out at the counter blocking my view of products on display, I sensed a bit of an attitude when I asked someone to slide over so I could see the drip tips on display. (if you want to hang out use the couches behind you! Which were being used)
They didn’t have what I needed and employee was hesitant to call another store for inventory check (sign of pure lazyness).
Employees need to be reminded they are running a business and start paying attention to paying customers.
I get better treatment at Henley and that is saying something cause their customer service sucks too.

The best, hands down, service, smiles, products, juices and attitudes you’ll find in a vape shop and pretty much in NY. From the moment you walk in you’re greeted with a real genuine smile and passion for vapin — seriously.
Support people and shops that have a love for what they do and what they sell. There’s a reason why beyond vape is a leading vape store around the world (they also just opened up a shop in Japan)…
I’m not from NY, but been here 3 – 4 times, and every time it’s the same awesome experience.
Go here: nuff said.
The other location in midtown is good too, but this is the original store and has a wicked vibe.

Great customer service and huge selection of Vaping goodies. Would definitely recommend to novices and we’ll seasoned vapors…

Just started vaping this week and decided that the two juices I purchased with my machine weren’t enough so I went shopping. Saw the good reviews for Beyond Vape and decided it would be one of the shops I’d check out in the East Village.
First the bad. When I walked in, there was a young gentleman standing behind the «bar» with his back toward me. He gave me a blank stare when I said good morning to him. I walked further into the store and he just stood there, no greeting or no offer to help looking as if I were interrupting his day. As I went to sit down a lovely young lady came from the back, while eating food, to help me. I really hate going to a place, whether it’s a restaurant or any kind of shop, where the salesperson isn’t at the very least courteous. This guy’s utter lack of customer service is the reason this place didn’t get five stars.
Ok now for the good stuff. The young lady who helped me out was great and the reason that I gave the shop the four stars that I did give them. She was very helpful and knowledgeable. Since I’m new to this, I really don’t know what I like. She (wish I’d caught her name) gave me a menu, told me that their house blends were buy two get one free and said I could try anything they sell! Her recommendations were spot on. I was also thrilled to see that they sold small, 10ml, bottles so I wouldn’t get stuck with something I may later decide I don’t like. I wound up purchasing their special so for $ 17 I got three small bottles of juice and was very happy. Oh and there was one flavor I had to try, Unicorn Puke, solely because of the name. It was a rainbow sherbet flavor and really tasty. Next time!
Really like the atmosphere of this place. Great neighborhood, great feel in the shop, lots of choices for juice. I’ll be back!

Selection is over priced but the store is nicely laid out. Usually the service is not great as they have a bunch pf people standing around vaping behind the counter. I went in yesterday and there was a young kid with glasses sitting in a chair with his back to me. After 5 minutes one of the girls who is alert picked up on the fact that I was being snubbed. Maybe I am not cool enough for his taste? Lol.
It’s always been about bad service here. They do have a few girls who are helpful but the guys need to grow up? It’s a big market. It’s not just about skate board kids. Beyond Vape needs someone with real knowledge that isn’t walking around like they are wacked out on k2.

Place is awesome, everyone’s cool and really helpful. If your interested in learning and tasting a million different flavored come here and sit back relax and enjoy the flavor bar!!!
A++++++

I went into Beyond Vape with a good idea of what I wanted, but still needed more information.
I was kindly greeted by Brian and he was incredibly knowledgeable. He informed me of my options and thoughts I purchased the Vape I intended on purchasing, he explained to me why it was a good purchase.
I’m sure I’ll return soon to get a nicer tank and some better ejuice.
Also, Happy Hour is an awesome idea!

Extremely horrible service took someone 30 minutes to assist me and my friends. Waited for a seat because we were actually purchasing something while everyone else was just sampling vapes and leaving. All in all, I don’t recommend coming in here to spend big money due to the egotistical atmosphere in the midst of the arrogant scent of vape smoke that’s not even ventilated in the store.

Upon arriving, it was difficult to get an employee’s attention. After staring down one for a good 10 minutes, one of them finally came up to us and asked us if we needed help. No, I am just staring at this menu because I like to read. Anyway, after 20 minutes of being there, the employees finally came through and helped us with whatever we needed. My fiancé and I sampled a variety of juices. We bought Flavies’ Vivian and Zoey and Caterpillar’s Chai Tea Party. Our home base is the Beyond Vape in S. Williamsburg, which is the most exceptional when it comes to customer service and convenience.

Great Vape Shop — great selection of eJuices, tanks and mods. But it is really the people there that make this a fantastic shop. Behind the counter there is fashionable Quinn and ever helpful Turkish Delight — these two ladies are part of the staff here and they are a great help for any level of Vaper you are.
I like it best that i can tell them what results i am looking for on my mod and they give me the choices that will do it — very cool — no BS upselling — just the right products and price ranges.
Some couches, drinks, music and mags help make it a relaxing place to share vape news or shoot the breeze with the staff and other customers.

Terrible customer service– on 2 separate occasions. At the east village location I could not get a attention of a employee to tender my inquiry and end up waiting while the person chatted on about his mod. Timely awareness can be welcomed,. secondly, the Herald square location did not have a item instock, so I just now ringed the east village to inquire, woman picked up and after I asked her if the istick 50 watt was instock, she replied” okay, well I’m not suppose to answer your call, I have a lot to do. can you call back later ?”
My huge gripe is, why would you even answer the line then, ?
Also I feel my question was very straightforward, she could not check the inventory for a yes or no reply of the nature ?, the last few visit has just lefted me more annoyed then satisfied.
The lacking attentiveness leaves yet to be desired.

I reached out to one of the wholesalers; that was the only contact info i was able to find from the website. The person who responded was very friendly and was willing to forward my email to the appropriate contact.
The store owner reached out to me, very promptly, and was very professional and apologetic about the negative experience i had encountered. A little acknowledgement goes a long way. After that communication exchange, i felt very pleased and impressed with the level of importance that was put on customer care. In addition, he offered me a discount on my next purchase. Now, thats going the extra mile.
:-)

Since my last review, I was contacted by one of the owners and asked what could be done to improve the service. I listed a number of things and was apparently taken seriously. I went in today with a sort of «This is my last time if I’m treated the same way I was last time» thought running through my head… and was treated completely differently.
The gentleman I dealt with today was courteous, knowledgeable, helpful, and genuinely seemed to be interested in making my experience at Beyond Vape a good one. Another employee asked if he might borrow the menu I was finished with in order to assist a different customer, and said other employee did so in a very friendly and respectful manner. Assuming the customer service level stays as high as it was today, I intend to return.
Thanks for listening and for making changes!

I’ve never been a cigaret smoker but I have been in to smoking hookah for the longest I’m a man that loved his hookah and eventually one day I bought one of those hookah pens until the day I heard about VAPING and MODS and RDA all that good stuff did some research my self and went on in to this store as it happen to be available during my period of curiosity. The staff was very helpful ran me through what I needed to know and helped me pick a Mod on what I was planing on spending I didn’t want something weak like an eGo I was in it for the clouds baby!
So I was recommended their own store brand the «Spire» and a tank to go with it the Kanger Pro III unfortunately they were out of stock so I had to wait eventually I came back with my shopping list full of what I was initially recommended and made my purchase change the Kanger 3 for the Kanger AeroTank I got 2 FREE juices from their store brand how epic was that!
I’ve been vaping for some time now and I love it! 5stars!!!