Best Buy

Decent selection– probably best to call to confirm if a product is in stock as certain items are definitely limited. I came here on a weekday off peak and there were limited sales reps on the floor. Constantly had to go and ask someone to help.

You have absolutely zero chance of finding what you are looking for at the price you were expecting to pay. Sale prices are never current and shelf prices are rarely accurate.

OK price (discounted from BB original price at end of model year) for Panasonic Viera TV 65“VT 60 BUT
Warranty Service SPOTTY.
I was given a 5 year extended warranty as an incentive to buy the TV.
Under warranty, one remote replaced, then TV repaired in home (loose digital connector).
3 years after purchase second remote failed. BB refused to replace it a second time.
First they claimed that they dont replace remotes more than once (not in warranty documents).
Then claimed that remote is not covered under warranty… BUT they did replace it the first time it failed.

The store looks nice and has a wide array of electronics. BUT staff is very slack and service is poor and slow.
Wanted to try actually buying a TV there instead of online. Was introduced to their open box TVs which worked for me since I only need a temporary TV. Chose a model and was told it was a showroom piece, so it’s almost as good as new. Assistant said he would get the missing parts for me (TV base, remote, power cable) as well. TV was 167, and after needing to pay for the power cable, everything was 190. Paid for it, and the assistant badly taped the tv up and left suddenly. Tried to carry it but the tape got everywhere and the plastic bag for the remote and cable got tangled in it. Still needed the TV stand and since I couldn’t find him, I asked another for help. That assistant helped find him, upon which the assistant told me he couldn’t find a base so that’s that. So I search for alternatives online and there are some for $ 50. Total cost makes it $ 240, more than a brand new one ($ 230 on Amazon). Ask him for help with an alternative but he told me all I can do is decide if I want to return it.
So I go to return it, get pushed back and forth between counters, then get stuck behind an employee checking out a fitbit. Unfortunately that is the only counter they have available for returns. Was stuck behind her for 15 – 20 minutes as she tried juggling different policies and discounts. Finally after she was done, I was able to return the TV. Whole experience wasted 50 minutes of my time.
Also, beware of lazy answers to your questions that may be incorrect. I was considering a new $ 299 Samsung TV, but was told there was no difference from the second hand Insignia and that the Samsung was not a Smart TV. After my return, found out that the Samsung is a Smart TV (while the Insignia was not). If I had known that, I would just have purchased the Samsung from them.
Advice: Go there to browse, but buy online unless there is a really good deal. Be skeptical of their deals too, and make sure they answer your questions properly.

Crappy experience. The security guy was cool, he did greet me which I appreciate & such a cutie. Anyways I was looking for headphones and charger for my galaxy. I did see many reps on the floor but not one came over to ask if I needed assistance which I did. I was so annoyed because I did try and get some and people were too involved in conversations about dinner and weekend plans. After I found what I was looking for I tried to look for the check out desk and could not find it, again I tried to find a rep but impossible.
I do want to give a shout out to the customer rep who checked me out, unfortunately the receipt does not have his name but he was awesome and helped me find a better charger option. One star for him and one for security.
Administration should take the time and have their employees take customer service training.

I’ve been shopping here for years and always get the highest level of customer service possible. Carlos, the General Manager of the location, is a true gentleman with deep knowledge of how to treat his employees and customers. It is obvious that he instils the highest sense of respect for customer service in all the employees at the store.
All the reps are really knowledgeable and patient, and want to make sure you leave the store with the right product. I always tell them I am so happy with the level of service they provided and that I wish there was something I could do to in return.
This review is the least I can do.
Thanks Best Buy!
P. S. — Big shout out to Daniel at customer service

I will give it ZERO if I can. Everytime I can have the very unpleasant experience. The staff are lazy and are impolite. After I purchase something, the staff’s grumpy face seems like I own himsomething. The other time the guy left to check the stock for me anwthen he never came back. Sure someof the stuff is nice but with the majority just wandering around and offer no help. Bestbuy does have huge problems with their management and culture.

The customer posts on Unilocal clearly highlight the type and extent of customer service problems that are encountered when dealing with this store — my experience has not been any different.

On April 21^st I went to Best Buy in Union Square to purchase four eight ounce compressed air dusters — the online inventory stated they had five in stock. When I got to the store a sale representative, R. Giovana, told me that they didn’t have any in stock and they would order it from another store and I could pick it up tomorrow. I processed the order and left. I got a call later that evening that the order was not processed correctly and I would have to wait until the 26^th of April to pick it up. I said that was too long and I cancelled the order on the phone. During a follow up phone conversation to confirm my cancellation on April 21^st Janelle told me they reordered the item that I cancelled and I had to come into the store to correct the problem, which started this whole matter.
I decided to go back to the store later that evening on April 21^st. The first manager I dealt with, Carlos Robles, assured me that the reordering error was corrected and that he would follow up with the employees responsible to review the issues with them. I learned the next day that nothing was corrected, so now I would have to go back to the store again.
When I had dealt with the second manager, George Alvarez, on April 22^nd, to help me with reversing the charge, I tried to explain to him the difficulty and time and effort and the amount of people I had to deal with to get my debit card corrected for the reordering mistake done by one of his employees. While lessening to me, he wanted me to be aware that he had much more pressing issues to deal with, mainly homeless people stealing the new Star Wars dvd from the store. He told me if it made me feel better I should complain all I want and to check my account in a few days. I couldn’t believe this was a trained Best Buys managers’ response to me as a customer.
All the employees I dealt with had a dismissive attitude toward me. My overall experience at Best Buy Union Square store was highly unfavorable and does not even deserve one star. The only thing I am happy about is I didn’t make a large store purchase… I am still waiting to see if my account was adjusted.

Went for a DSLR camera after doing some investigation the evening before. Reason for picking Best Buy was the fact it’s a chain offering international guarantee. The responsible of the digicam section was quite friendly and offered his help, without being pushy. After looking around, I chose to use hos expertise. Again, a honnest strategy without driving me towards the priciest merchandise.

Just lost an $ 80 sale because the manager wouldn’t let me use the restroom at 3am in this 24-​hour store. He knew that I would buy a MagSafe power cord for my MacBook if he just let a man take a whizz, but no, he chose to be I humane and lose money at the same time.
Also, they sell electronics.

The worst place everrrrrr! Nobody knows what they are talking about, but they pretend too. I’m now going back for a third time and just returning what I bought. There is nobody to help you and they need training on selling things. Buyers be ware you’re better off buying off amazon or just looking for what you need by yourself!

This was by far my worst experience at a Best Buy ever. Your sales reps: Alisa & Alma chose to ignore me while I was at the register purchasing a product. Not only were they ignoring me, but Alisa was taking the time to explain in detail how to do a shady transaction so that Alma could return her personally purchased Xbox one bundle and keep things that were part of the bundle. This was pathetic.

Walked in to purchase a specific computer their website said they had in stock. Disappointingly they did not.
The two stars is because the customer service was horrible, non existent.
5+ workers in the section I was in just talking to each other and looking around and never approached by one. Once I went up to one man he pointed me in the direction of another employee, he then pointed me to another. Like all of this within a few feet of eachother.
Went to a different Best Buy to get the computer but of course their stock was wrong and they didn’t have it either, but the service was good. Shout out to Miguel at the 23^rd & 6^th location.

I came here to start shopping a new TV. I moved into a new apt and really had no idea what to look for. Size, quality, price, etc. I was hoping to land an honest «blue shirt» who could enlighten me about what’s on the market and how I should spend my money. Well, it was no problem browsing this dept and asking for advice. Mario walked me through and showed me the various options — then leaving me to decide what’s most important to me. I took mental notes and he really made it super simple to understand.
I came in not knowing what I was looking for and left knowing exactly what I needed. I’d say this trip was a success — and all in 30min!

So. Terrible.
I’ve gone to Best Buy every 6 months or so for the past few years to have them put on my iPhone screen protector — it’s an extra $ 8 charge. It has always been awesome. Pretty much perfect.
Tonight, I made the mistake of going to this location. The girl «helping» me was too busy chatting with co-​workers and dealing with other customers to pay attention to my phone. As a result, she had to keep touching and repositioning the screen protector — getting dirt and grime all over the inside and creating air bubbles. She literally tossed two $ 25 HD screen covers before starting over again on a third. When I left (I basically have up after 20 minutes), I knew it was still so messed up — hours later, there are TONS of HUGE air bubbles under the screen protector (I think they’re growing in fact), which has never happened before (and I always use the same type).
I’m clearly going to have to go return this to another Best Buy and start all over again.

Ordered a phone for pick-​up at this location. Pick-​up went smoothly, however there are a few issues I have with this location.
1 — No one answers the phone. I called three different times throughout the day and after letting the music play for about 20 minutes each call I hung up. What gives?
2 — I walk in and I’m waiting for my sister since the pick-​up is in her name. A security guard then starts following me around the area while I walk around checking things out. There were a bunch of very sketchy people walking around, why was he following me? Only stopped when my sister arrived and very vocally voiced her concerns about the security staff within his earshot.
3 — Long lines, one register open. Why have four registers if only one person is working at a time? One employee asked a man on line to go to another register and the man asked who would be attending him. When the employee mentioned a name the gentlemen let him know that no one was there. Upon investigating the employee realized there actually wasn’t anyone else on register and had to go find someone to help move the line along.
I love the fact that this place is 24 hours, but they really need work on their customer service skills.

If you just moved in to a new apartment and need to set up an Internet plan: this Best Buy sells modems/​routers and has Time Warner Cable in-​house so you can sign up for a new plan and get your modem/​routers set up on the spot. Geek Squad was also very helpful!
Super convenient. Also they have a great selection of headphones.

Went in to get my new fitness tracker. No one came up to offer assistance for a while — finally a young woman did but she had just started and didn’t know the answers to our questions. They also didn’t have the model I wanted available to try on (actually none of the jawbone up’s are on display and they won’t take them out of the package for you to try on even though it needs to be a snug fit to work and I have tiny wrists).
Also need a tripod, so went to look at those. Again, no one offering assistance. I wanted to know the price of a model that had no label or product on the floor. One worker stood about 10 feet away chatting with two girls he definitely knew about his store discount (it was obvious they were not planning on buying anything though), so we left after feeling neglected.
I’ll just give my business to amazon. I’m sure they’ll be happy to have it.

I came here on a date. We were drawn to the bizarre super normalcy of the mall like experience right here on east 14^th street. The service was very good. People offered to help. I looked at a very large TV with a curve to it: I’m sure it made someone very happy.
Leaving felt odd. Like I’d just spent time in a time warp or an airport.
Overall a very good spot for a date.

This is one of the most unhelpful places you can choose to go for anything.
I went over the summer with the point to buy a smart TV. There were a couple I was interested in, and not a salesperson to be found. Oh wait, there they are – clumped around the Hot Beats by Dr. Dre SalesGirl. At first I politely waited for help. This passive patience did nothing. Finally a Sony guy came over, and I got his attention, only he was dismayed to find I wanted to buy a Samsung TV. He went off to fetch the guy who was supposed to be working in the TV department but was hanging out with Hot Beats by Dr. Dre SalesGirl.
TV Guy seemed bored with my questions, and I just decided to go with the one that I originally came in for, rather than taking a couple minutes to compare against others. As I reached for it myself from a low shelf, TV Guy insisted that he picked it up for me, because since I am a slight girl, apparently I can’t lift. He carried the box over to the check out counter and slapped a piece of «purchased» tape over the box. I took my TV home and gleefully anticipated streaming Netflix.
No. When I got everything set up, I very quickly learn this is NOT a Smart TV, it was a regular LED TV boxed in a Smart TV box. My anger quickly rose.
Taking it back to the store, a customer service representative looked mildly bored at my frustration that some dingbat had likely swapped out the TVs and pulled the wool over their eyes at return. The customer service rep asked if I wanted another TV. I looked at her like she had lobsters crawling out of her ears. I told her the hassle of trying to find help last time, and that I would just purchase my TV though Amazon (who delivered my said TV within two days, perfectly brand new, and EXACTLY what I wanted for LESS than what Best Buy sold for).
Recently, I went in looking for a pair of Sony headphones. No sign of the Sony guy from my summer visit, but oddly enough Hot Beats by Dr. Dre SalesGirl is still working at this location. Couldn’t find the headphones I wanted. The Bose SalesMan didn’t even bother asking if I needed help when I was checking out Bose headphones as an alternative. I was clearly trying to find a pair that was on display in an actual box. I thought customer service was about being proactive and offering assistance before it’s asked for? Yeesh. Apparently not.
I went home, looked up the headphones on Amazon and found that they were actually more expensive than the Best Buy price. Checked Best Buy online, and apparently the ones I wanted are indeed available at this location, AND on sale! I took a chance and ordered them online for in store pick up. Who wants to place bets that they probably won’t be the ones I wanted? Keeping my fingers crossed.
–EDIT– Well, after waiting 15 minutes while the girl behind the counter was flirting with the guy who *lost* his order number, the order I place was filled incorrectly. Whether it’s a mismatch between what the online inventory believes the store has, or just a lazy employee filling orders, I have to go back AGAIN to return the damned thing.