Arthur’s Invitations

The customer service and attention to detail is unmatched in this cute little store. Being the bride and a previous event planner, I visited the store multiple times to make sure I picked out the «perfect» invite. Vivian was very helpful and extremely patient. There was a great selection of invitations from Crane & Co, William Arthur, Vera Wang, Kate Spade, Checkerboard, Carleson and more! The prices here are far less expensive than the other invitation stores I visited and turn around was extremely fast. I ended up ordering from William Arthur and we received the invites just over a week after ordering them. Quality is beyond what I expected!
We will order menus, programs, thank you notes and all of our other paper needs for our wedding.

I had a TERRIFIC experience with Arthur’s Invitations. The ‘Save the Date’ cards for my wedding just arrived and they are perfect! Vivian was super nice and incredibly helpful when it came to selecting the right style/​color/​layout. She also had great ideas for how to phrase the text (our circumstances are a bit unique and we needed to change the stock wording — this was no problem). The proofs were completed quickly and the final product arrived on time. The total cost was a good deal less than I expected to pay for such a nice product ($ 260 for 125 cards + lined envelopes). I will be back for wedding invitations!

I called a half dozen printers looking for someone to help me with a company invitation. Vivian at Arthur’s took the time to give me some guidance and invite me to meet with her to brainstorm. At the store we came up with a plan while keeping within my budget. I had a good experience working with this company via Vivian.

Great customer service from Vivian. We recently had a custom print job here, but almost went with Kate’s at first. We chose a tasteful design, which rivaled the «designer» labels elsewhere, and cost a third of the price. The only issue were some envelopes that we had ordered lined, but were finished without a lining. Luckily, we weren’t in a rush and Vivian was accommodating.

Amazing dedication, customer service, and quality! We were delayed with getting out invites ready due to some family withholding some info… but when we were ready to go to press we went to Arthurs! Vivian jumped through hoops to get us what we needed in our timeline. She emailed us everyday to let us know how many invites were done so we could come by and pick them up to send ‘em off… My fiancé’ is an art director so the colors and quality had to be right on, and they were! Those on our invite list can’t stop talking about the fun invites… it was all done in one week! Amazing! Definitely the right place for any of your printing needs! Thanks!

I agree with the review from jane d. on 5÷27÷10 and I WISH i had read this rather than the one on NY-​Weddings.
They don’t have anyone in-​house that is capable of doing a custom invite. And what is worse, they will lie to your face and say they are capable of it then you’ll receive a proof that looks like a 6 year old created it. I’m not a graphic professional or anyone who even works in the industry, but after our terrible experience I recreated my own invitation design and was able to fix all of the crap design problems that their own «in house experts» couldn’t.
I also agree about the proof reading. MOST invitations companies help you in proofing, editing and even suggesting wording. They will offer you nothing here.
We made the mistake of trusting what they told us they could do and had to argue with them over a refund because they said we «canceled an order.» Nothing was canceled, they were just too inept to finish the job.
We ended up taking our business elsewhere but wasted time and energy, not what you want when preparing for a wedding.

This rating is for a special order we placed for place cards — the first and almost certainly last time we’ll use Arthur’s Invitations for any order. I’m sure many of those previous reviews about good copying services and whatnot are sincere, but our special ordering experience was something of a nightmare and added a great deal of unnecessary stress in the last few days before our wedding. For the record, we did find the folks at Arthur’s to be nice — but they were also extremely unprofessional in their work.
Here is our litany of complaints:
1. Their system of having the customer be the first (second and third) round proofreader is an extremely unprofessional one. To Arthur’s: Please check your own work at least once and then send it over to the customer, who can then check it a second time. The number of mistakes and the type of blatant mistakes we found were completely unacceptable for a professional printer and would be completely unacceptable for any business seeking your services.
The first round of proofs came back to us with no second name on any of the cards where there were two people listed and table numbers listed on the front, though we’d explicitly asked for table numbers to be on the back of the card.
The second set of proofs had numerous strange mistakes in them, where first and last names had been reversed or were just outright incorrect and other instances when the table number was incorrect. The name problem would’ve been caught by the most cursory of proofreads on their end, given that one of the more egregious mistakes was on the very first card.
2. Together, these mistakes and the fact that I had to chase down the folks at Arthur’s to get the place card template at all — the employee we met with said she’d send it and never did — cost us several valuable days. Arthur’s imposes a somewhat draconian deadline on customers to proofread their work. We were emailed proofs around 8 p.m. in the evening and told to return them by 1 p.m. the next day. But on their end, Arthur’s dragged their feet on returning work to us, refusing to specify when the order would be ready on a specific day — even in such general terms as whether it’d be before or after noon. For anyone running last minute errands for a wedding, this uncertainty is not very much fun.
3. We were kept waiting for about an hour when we came in to speak with someone about the job. I’d asked someone on the phone, previously, when I should come in and whether I should make an appointment. He said it wasn’t necessary. We came in, in the afternoon and the employee who should’ve been at the office was out to lunch. We killed half an hour while waiting for her to come back by walking around the neighborhood. When we returned, she was with another customer, whom she focused all of her attention on. Most people in a customer service situation like this would have tried to divvy up their time between both customers and helped the other, while the first was looking at examples and vice versa.
4. Communication is terrible in general. Almost every time we called, we were put on hold for 10 – 15 minutes. Many times, no one picked up at all. We had to chase people down for everything and promises to email information or documents were broken repeatedly. When we tried to send in the proofs by fax as they’d requested we do, the fax didn’t go through. The reason? Employee A blamed it on employee B for not sending me an up-​to-​date fax number in place of the one on the fax cover sheet they’d sent over as she’d supposedly told him she would.
UGH.
Never again, Arthur’s. Never again. I honestly wouldn’t wish this experience on my worst enemy. Well… maybe my very worst enemy, but not my second worst. :)

FANTASTIC! I highly recommend.
I used them for invites (2 times) and they came out perfectly. I received so many compliments.
The staff is also so friendly and professional.
LOVE THEM.

Commence angels singing.
Stepping into Arthur’s Invitations to a paper fiend like me is like stepping into Jimmy Choo’s for other girls.
Such selection, styles and price ranges.
I wanted to buy boxes of thank you cards and start thanking everyone I’ve ever known for simply existing just to have a reason to drop those colorful and carefully designed note cards and envelopes in the mail. I wonder if my 8^th grade English teacher would even remember me.

Love this place. I passed by it on the way to the café next door. I’ve been looking for this type of stationary place. I found few cool things… I love places like this. unique.
They of course also handle invitation business. you can design whatever you want. I have to admit I have no design talent. all I can do it is buy these super cool posters or cards to enjoy at the meantime.
Will be back in no time!

Oh wow, I was trying to remember the name of this place to tell a friend about it, and ended up using google street view cause I knew where it was on 13^th street. Coolness!
This shop is a little gem. They have tons of interesting cards for birthdays, anniversaries and whatnot, and none of them will be the typical hallmark style cards that we’re sick of seeing. Sure you’ll pay a little more, but it’s worth it for the style and creativity factor. They also have moleskins, and some b-​list moleskins called miquelrius which I’ve fallen in love with. They’re slightly smaller, fit in your pocket easier, and are just the perfect sized notebook.
The store also has various paper products, stamps, and pens, and all things a stationary store should carry. Even fountain pens, and small gifts and nick nacks.
Spend some time here and you’re sure to find a quirky gift for someone you’ve been looking hard for.

This cool little invitation shop is tucked along 13^th with a large assortment of various stationary /​gift type of items.
What blew me away is truly their large assortment of custom order products. From custom frames to custom invitations. I suppose this is expected, but you see I failed to note the sign when I entered the premise.
They have your assortment of notebooks, day planners, knick knacks, cards, gift wrap, various odd USB powered toys and magnetic poetry.
The best part? There was a random band playing inside the store. Odd? A little.