Art Care Custom Framing

Awful, awful customer service. Iqbal is the worst. I had paid for a frame by them before and wanted to come back to change the diploma inside, which was exactly the same size. When he told me the $ 15 service price for it I wanted to rethink whether I would need the service. I lifted up the black paper on the other side and saw that it was just a normal photo frame – a job I could easily do myself after all. I was about to pay the $ 15 fee anyway just to support his small business and because I was already there when he flew into a rage and told me that he no longer wanted to treat me as a customer since I had «used [his] space» to assess the frame. What a jerk. I am never coming back.

I recently had a framing job done here and can’t say I am very satisfied.
Although they were nice and helpful at the beginning, I waited well over a week to get the piece before having to call for an update. Once I recieved it I got home and closely inspected the their work. The frame was damaged and not aligned properly.
I am still waiting to have the problem resolved.

The two men that work here were so helpful (and patient!) in helping me pick the perfect matte and frame for my unique artwork (a jungle scene made out of cowhide). It certainly was not a simple task… But they did a beautiful job! Couldn’t be happier :)

I’ve rarely written a review of anything and frankly, I’m not the biggest social media guy though I had to stop and recommend this business. These days, its tough to find a small, local business that delivers fabulous work while being kind, earnest and exceptional people. I thought it was the twilight zone because these warm guys (John & Otbal) were more concerned with the quality, color and frame choice and much less concerned with the money for the job. I’d asked them to frame a program and an award page for a sibling that was given a top honor in medicine — they were interested in a very personal way and I felt like I was dealing with family. Hmm, the work can’t be that great if the guys are that kind — what’s the hook here?!? Yes, I’m a cynical NY’er that was proved wrong when I saw the work … unreal. Beautiful — better than I imagined and John wouldn’t let me take the frame because he saw a ‘tiny’ spec of tape on one of framed pages within the frame — it wasn’t perfect for him and spent another ½ hour fixing it. Who does that? I wish these guys were my cleaner, doctor, delivery guy, etc., etc. … use them. You’ll feel great about the product and good about yourself just knowing these guys — their is great depth and kindness in this business.

I recently went back to this framer for a second time (first time was a few years back) and I was very pleased with their service. They provided great matting and frame recommendations and the finished products were flawless. I will definitely be going back there with my framing needs in the years to come!

I have only good things to say about Art Care Custom Framing. They are clearly a company who cares about their craft and takes pride in their finished products. They were patient, attentive, informative, helpful, and they even stayed open late for us (as I couldn’t make up my mind). It really felt like our happiness was IMPORTANT to them. They were even more reasonably priced than other frame shops in the area. We came in with 3 different items needing frames. We couldn’t be happier with the way they turned out. Also — great selection of frames. But aside from all that, they were simply nice people. I’m a little embarrassed that it’s taken me so long to write this review (we picked up our frames months ago) but it speaks to how wonderful they are, that after all this time I still feel so strongly about recommending them!

Do NOT recommend. We brought four pieces to them to frame and they came back unprofessional glued on to the matte board. We were quoted 2 weeks at first for the pieces to be done, come 3 weeks I finally call and find out that they were not done yet, «waiting for a matte to come in». A week later we go and see the pieces and were very disappointed. Once pieces was glued on crooked and all three pieces had rippling. We talked to one of the owners and it took at least 30 minutes of arguing before he acknowledged that there was anything wrong. We even got out the measuring tape and showed him what was wrong and how one of the pieces clearly needed to be rotated. I took pictures to document how bad the rippling was. The owner tried to stop me from taking pictures to document their mistakes. When new customers walked in he finally acknowledged what was wrong to get us to leave so he wouldn’t look bad to the new customers. He required an extra week to fix the issues and offered no further discount for his mistakes. A week later we finally get pieces. It looks like he was able to rotate the one pieces but the other 3 pieces still look horribly rippled. There’s nothing we can do at this point, we thought we would get a discount for bringing 4 pieces at once but would never do this again. It still cost $ 1200 to do all 4 pieces. VERY UNHAPPY with work done, do NOT RECOMMEND.