Apple Store

Best time to go is during the week in the afternoon. Had to get my headphones replaced and was out in less than 20min. Unlike the Apple Store in grand central where I’d be left waiting over an hour. Thought about buying an Apple Watch, but they guy assigned to help me wasn’t really all that helpful.

Over the past six months I’ve had a much better experience in this Apple Store. The employees greet you when you enter. You’re not overly pestered with hard sell tactics. The place is super clean especially the ladies room. Pretty soon the attendant will know me by name.
I’ve asked a lot of questions recently. I’m getting answers that are more informative than in the past. I’m still disappointed when I’m asked to bring my equipment in since its a hassle. My MacBook isn’t something I like to lug around.
I wanted to up the stars due to my recent pleasant experiences. Apple employees and stores rarely disappoint. I believe it’s the company philosophy as well as the reliable products that keep me coming back. The free WiFi doesn’t hurt either!

The newest Apple Store in Manhattan isn’t the best. The building it’s housed in it’s beautiful but it feels small and the acoustics make the large upper floor extremely loud.
Walked in to pick up an online order and had no idea who to talk to. There was so way to know who the ‘maitre-​de’ was to check in with. After I finally found someone I had to wait 10 – 15 minutes for my order to come up from downstairs. Then I signed and was one my way.
Just your typical Apple Store. Nothing special, nothing bad.

Exceptional customer service at this store totally redeemed and renewed my feelings about Apple. In short, I had a defective IPhone 6 which I’d purchased just over a year ago which caused the phone to just shut off and die after just a few minutes of use. I was told by previous customer service reps in store (in Tucson, Arizona) and several times over the phone that the problem was either the hardware or software but did very little to help me figure out which it was. After losing countless days, time, data and frustration I verified that the problem wasn’t either of these things, but was still told that b/​c I didn’t have apple care I was basically SOL. The fact that I had the equivalent to a landline that didn’t work unless plugged in and was basically told «Oh well, you just spent $ 800 on our bunk product a year ago, sorry not our problem» seemed so wrong and shocking to me.
Enter Andre Castillo at the UES Apple Store. I figured I had nothing to lose but more time and energy by going back to Apple one more time to plead my case and see if they told me the same thing as the other reps I had spoken with. Nope. Andre met with me immediately, listened intently to the problem, ran a thorough diagnostic and before making any promises went and checked deeper into the problem to really explore what was going on and find out if anything could be done. He verified that I did in fact have a defective phone (he noticed immediately that it was actually bloated in the middle from a bad battery) and assisted me in getting a replacement phone at no charge.
His customer service, attitude, thoughtfulness, intelligence and willingness to do right by the customer meant the world to me and being able to have a working phone again lifted such a weight off my shoulders. Prior to meeting Andre, I felt like I had been royally duped by Apple and couldn’t shake off how crappy that felt. He restored my faith in Apple again-​Apple products, Apple customer service, Apple quality of care. I just hope his supervisor (Chris Blanton) reads this review and acknowledges the great work on behalf of this very exceptional employee.

My mother’s iPhone 6s Plus receiver was giving her trouble she couldn’t hear when making calls. Spoke to Sprint first was kindly directed to Apple Made an appointment and walked in to a rep John who was professional and diligent. He explained step by step everything he was doing to help fix the problem when all was exhausted he gave me a loaner and sent the phone back as per Apple request. He apologized for the phone being selected to be further tested and promised if it can’t be fixed I will get a new phone. I thanked him shook his hand and left feeling like a customer should. THANK GOD for this location because so far it’s the best…

I’ve been to this location twice in the last week and experienced really low customer service compared to any other Apple Store I’ve visited. During my first visit, I was there to test headphones. They have too many bluetooth headphones connected to the same 3 iPods so I couldn’t connect any of them to my phone to try it out with the music I actually listen to. It’s very hard to get a sense of how headphones are going to sound with different genres of music when they only present an option to listen to pop or hiphop.
I asked one of the «geniuses» if they could explain to me why the headphones couldn’t connect to my phone and that person had to ask two other people for an answer. Once discovered that it would be insanely difficult, I asked if someone could temporarily disable the guided access so that I could go to youtube and look for some types of music I listen to instead. That person clearly didn’t understand what I was trying to say. It’s pretty sad if you know more than the «expert.»
Today, I went back to exchange the headphones I purchased. The Beats Studio wireless headphones are too big for my small head and end up sliding down to my neck as I listen. When I returned them, the guy asked which kind I wanted to exchange and I said I’d like the wireless Solos instead. He told me to choose a color so I picked a beautiful set of blue headphones that were displayed along with the other 17 wireless models on the wall, only to get home, take them out of the box, and realize the guy gave me the wired version.
Needless to say, I’ll have to make yet another trip there just to get the type of service I should’ve gotten in the first place. I have never seen an Apple Genius with such little knowledge of the product and no attention to detail. It’s unfortunate that this is my local store. I hope I don’t have any computer issues in the future and need to visit them again…

This is a beautiful Apple Store. The way it’s designed it’s convenient for the location. The customer service was fast and convenient. If you’re In the upper east side I recommend this Apple Store. I went for them
To clean my phone because there was lint and they took care of it right away. I love apple.

One thing about apple, their clean and eye catching design of their products. Everything is High tech, clean, and appropriate for a company that created the IPhone. I can say after visiting here that they really do everything to try and make the visit pleasant for the customer.
The people who work here are really into apple and into apple products. This is the first thing I noticed. They actually believe that they are the best, and this is the best thing that can happen to a company, when the people who represent them honestly believe it.

Dominique who is in charge of repairs was very professional and completely went out on limb to help me out. My computer died and I was in desperate need of servicing fast. I was told It would be repaired between 4 – 5 days and I took one day. I am so appreciative of apple and thank you again to Dominique for saving me!

Wow. Tech-​agida. That is the new word that came to mind as I left the store after almost 3 hours of being there. I have 8 – 10 Apple products currently in our household, 3 purchased in the past 6 – 12 months, and do not want agida.
Peak agida when after issues still unresolved — I was locked out of my son’s computer as we were resetting various passwords to help do so –one that wouldn’t take — and the «head genius» /​manager said «There’s nothing we can do: you’re locked out.» Said my only option was to go to a third party vendor. (whaaaat?) Me, way aggravated at the almost 3^rd hour there: «That is an unacceptable response. You are the head genius — and I need you to tell me what you CAN do not what you CAN’T do. I now am here w none of my issues fully resolved and am not accepting I cannot even get into my sons computer. I need this to be figured out now before I leave, and I am not going to a third party.» His subordinate — the impressively ambitious employee helping me– DID eventually figure out how to do this on her own using an alternate method which clearly a head genius should know how to do.
The location needs more experienced /​knowledgable supervisory staff to help the ambitious and very friendly, helpful genius desk workers who seem great at running diagnostic programs and IDENTIFYING problems from their iPads and have SOME trouble shooting ability; but they need some more experience, knowledge, training or supervisors who can help them trouble shoot further and FULLY RESOLVE iPhone and MacBook issues.
Now stating the positive. The gal working with me would get 5 stars for her friendliness. attention, ambition and trying to enlist others’ support in areas outside her expertise… Her basic diagnostic running /​basic problem identification, super. I gather with a little bit of more senior input she would have run with and probably been able to fully resolve at least a couple more issues and in less time.
For the first hour I was Impressed: appointment on time, very friendly employees, personable and attentive service, skilled to «run diagnostics» programs from their iPads to check for issues (These seem magical how it showed all the non issues as it ran… but honestly I don’t know if these diagnostics are completely comprehensive or totally accurate as they did not identify any issues on my phone or the 2 MacBooks despite the problems I have experienced and that the employee found …)
Again, I started impressed for the first hour during the problem identification stage — 2 employees initially ran diagnostics from their iPads on my 2 computers and my iphone — simultaneously … Another employee looking into a previously purchased membership which needed to be activated. (However this wasn’t resolved by the other employee fully as I never received the activation letter I was guaranteed I would receive…) The main employee also went to talk to someone else about parental control questions I had– another person she enlisted in areas outside her expertise — and said I could go talk to her after …
Her progress /​efforts:
— She found adware on my sons’ computer running one diagnostic software and removed that .
— She also despite «healthy diagnostics» from her iPad program stating otherwise could see that his mousepad was not working… Said his computer will need to be sent for repair.
— Found a way to get into my computer when I was locked out and the head genius said I was out of luck…
— Showed me how to save all our computer data to a hard drive which I need to do before his computer is sent out and mine is further investigated for reasons why my iPhone photos won’t save to my MacBook …
— She was fantastic providing input where she could and knew when to ask other employees for direction or to help me and did so efficiently — 3 other people in my visit.
So there was a lot of attention and friendly service — some problem IDENTIFICATION and some trouble shooting efforts made by the main employee working w me — that I initially thought, wow this is incredible … And is going to be a great productive visit …
But she needed someone — a more knowledgable manager — to effectively resolve a couple issues.
Unresolved:
— membership activation email guaranteed but not sent
— my computer needs to be investigated why photos not syncing/​saving to iPhoto.
— son’s computer needs to be sent out for repair
— phone: diagnostics said all is ok so my phone quirks lately are a mystery
— parental control questions: ran out of time after almost 3 hours so need to return to ask
I have another appointment Monday to continue this and hopefully the other issues are resolved, questions are answered and my sons computer is repaired satisfactorily; otherwise this will be my last visit here and I will continue going back to the Fifth Avenue store where I have always been thrilled with their products and services

I have been at this location recently because of a issue with my brand new Apple Watch. I wasn’t happy with the genus bar customer service that I received that day. I wrote a review about it on Unilocal to let them know I was not satisfied in my last visit. Chris contacted with me and apologized with that inconvenience. And they offered me give them another shot to solve this issue with their best.
In my second visit I met Krysta at Apple store. She was a very polite, professional and educated person. She helped me to solve that issue. I’m very satisfied with the service I received in my last visit.
I will definitely recommend this store.

I went to this apple store for the genius bar. I didn’t have an appointment beforehand and was pleasantly surprised when they took me after waiting only 5 minutes. I normally have been to the 5^th avenue location, which is a crowded disaster area. This location, on the other hand, was quite nice, not overly crowded, and everyone working there was very helpful and efficient.

This is a really nice addition to the Apple Store Family. It’s very conveniently located on the Upper East Side. It’s fairly spacious with a lot of staff to help you.
What is especially neat is that it is housed in an old bank with the vault serving as a VIP service area.

This is a new location, not big but I really like it. Maybe because the lighting, feels warm and new at night :) here to exchange the new case for my iPhone 6s. I got the pink iPhone and my bf silver. Love apple always

My brother had a appointment at 3:30. Its now 6:01 & we are still waiting. We keep being told 15 mins 15 mins 15 mins. This is very unprofessional & annoying

Recently had to make the pilgrimage to this store for the dreaded «Restore» process for my iPhone. I ended up spending 4 hours (as a result of missing my original appt. and having to wait an hour for an opening + 3 hours erasing, restoring and updating my iPhone 6). I was assisted by Leland who has absolutely amazing, and in my downtime, I was content to stare at the architecture of this absolutely amazing edifice.
Also, due to the locations, it’s easier to get a last-​minute appointment and it isn’t crowded with tourists.

They were wonderful! I walked in with my computer because it was infected with a virus and they were so speedy in resolving the issue for me. Love having this location in my neighbourhood!

This is bullshit! Had a problem with the I cloud they tried to help me 4 hours and than said sorry you lost you info you can only back it on a computer ,
I want my 4 hours of my life back waste of time iCloud sucks, Apple sucks,

What was once the U.S. Mortgage & Trust bank is now Apple’s latest retail location. Part of a Beaux Arts building constructed in the 1920s, the store has been remodeled by the multinational tech corporation, yet the essence of its history is maintained. The building’s exterior preserves its original look, a modest black flag with a white Apple logo indicating the company’s presence. Inside, chandeliers, marble floors, and a grand staircase paint a picture of the establishment’s rich history. A modern touch of note, the walls are adorned with portraits of the surrounding area.
Speaking of portraits, I had the opportunity to visit on opening day (June 13^th), and upon entering the store, was handed a small white book titled «Portraits of the Upper East Side.» Flipping through it, the hardcover publication is essentially a series of small photographs depicting Apple’s new neighborhood. It was an unexpected detail that contributed a distinct character and class to the whole experience, and I appreciate that someone thought of the idea.
Attention to detail, as most are aware, is one of Apple’s strong suits. It shouldn’t be a surprise, then, that the lower level contains not just a workshop area for classes, but the Mortgage & Trust bank’s vault, repurposed as a VIP room for its Apple Watch Edition try-​on appointments. This VIP space includes a couple couches and a large television display. According to reports, the bank vault retains its substantial steel door and bars.
Of course, let’s not forget that this historical masterpiece is, at the end of the day, an Apple Store. If you’re like me and you love their products, the new 940 Madison Avenue location will blow you away with its manifestation of modernized elegance.

The former Apple Bank is now The Apple Store two floors of chic technology & portraits… The staff as usual are friendly, hospitable & helpful! The store has shorter hours than the 5^th Avenue site (24 hours) but, it still seems to be a good alternative place to receive service… We shall see it’s only a few hours old!