Apollo Beauty Land

A horrible place! The hair braiders are UNPROFESSIONAL, TACKY, RUDE, and NASTY. They do not like an assertive customer. If you ask them to correct their hair mistakes, they become angry. In the shop, FIGHTS, FIGHTS AND MORE FIGHTS CONSTANTLY BREAK OUT. The fights can be about a chair, money, a word etc. Anything can trigger a fight. The shop is a chaotic environment. This awful environment bothers the customers, but not the braiders. The staff will try to force their customs on the patrons. The treatment of their clients is abusive and non-​traditional. Mr. Lee, the owner, does nothing to resolve this awful situation. If you speak up, you are considered a problem. If you complain, they will tell you to go somewhere else! This is abuse at its worse!!! TAKE their advice and leave. GO TO A NON BRAIDING HAIR SALON where you will be respected and treated like a human being!

Today is my week anniversary of almost getting assaulted by the a young very dark worker who was also the cashier on Wednesday this week. The incident went on at the other location down the block… I am familiar with this store and relatively know all the workers there. I speak to everyone and have a very upbeat personality. This is not my first encounter with African staff that were rude and simply OUT OF ORDER!!! With extreme disrespect toward black people which is also filtered with a sinister vibration (Evil) which they think is cute or funny. I walked in to give my written complaint in Wednesday but the owner ignored and walked in the back and down the stairs. This must be documented by the owner.

I like to think of this place as hair product heaven. It’s located right on 125^th and easily accessible via 1, 2, 3, A, B, C, D lines.
There are literally aisles and aisles of conditioners, shampoos, hair lotions, relaxer, texturizers, hair clips, rubber bands… I mean the list is truly never-​ending. I’ve only been here once with a random product in mind that they didn’t have in stock. They carry most mainstream brands and lots that cater to people of color and various ethnic hair textures.
You can get lost doing endless browsing here. They also sell every possible hair appliance you might want to try on your hair. If it’s your thing, you can pick up a weave or get your hair braided in the upstairs salon area. Personally, I don’t want anything on my body that isn’t growing from me organically. I see lots of hair extension/​weave types and styles, though so if you’re in need of hair, this is also your place.
I must say the employees are as helpful as they can be, but with many there is a language barrier. The prices are fair and they often give out $ 5 discount cards after you spend a certain amount of money. I come here regularly for my hair care needs, and often times just to see if there’s anything that smells good and might be fun to play with.
I’ve purchased conditioning caps, combs, brushes, bobby pins… they’ve really got it all. I can’t speak for the hair styling services (or the quality of the hair they sell), but if you’re just in need of your everyday stuff, or some more professional styling tools/​products, you’ll probably find whatever you’re looking for.

I just came from Apollo Beauty land about to purchase several packs of Marley hair that had the price of $ 4.99 stuck to them on orange stickers but rung up as $ 5.99. A loud, rude African female snatched the hair and removed the price. I then asked several employees if I could speak with the owner & took 5 minutes before anyone would tell me. I have yet to speak with Mr. Lee but refuse to spend my $$$ with rude, unprofessional people.

OMG!!! I purchased a wig 2 years ago and (it wasn’t human hair 2013) ago and just threw it out. I couldn’t remember where I purchased this wig from? I’m from Philly and don’t go to many wig stores so this really had me stomped. So me and hubby decided to take a day trip to New York as we do occasionally, and on the way down there I remembered (duh) it was in New York that big ass wig store heaven, lol. So with his perfect memory he took me back there. Not only do they have wigs they have HUMAN lace front wigs!!! I love this store! I should have brought two (damn). So I’m just trying this wig on a week later I absulutely love it! I’m going back next week to purchase another wig! Its worth the trip I wish I could order onlline but I’m happy to travel back to New York for a wig.

I recently got my hair braided upstairs in the beginning of September. The stylist respected my wished and I was glad. I need my hair done at that exact moment because I had photo day the day after, had been to several braiding places that say they don’t braid natural hair (it had to be straightened — what even??) So the fact that I was in a time crunch and they still helped was a plus. I told her I wanted a bit of color in my extensions and she steered me the right way! I loved her. I had asked for 6 ghana braids but after examining my bald spot, she recommended 8 so that 1. it can cover it and 2. so it won’t add so much tension on the hair surrounding it, which would cause it to break and make the spot bigger. She was very fast doing it, wasn’t tight at all. Please, go here!

Oh man where do I start with this place !! I went to this place once to buy hair and the guy was extremely helpful and honest about the hair I was buying.
I just went again because I wanted to get my hair braided, I just wanted one full side braid. The lady took us upstairs and did mine and my best friends hair. My best friend asked for 2 short braids in the front to tie it in the back with her hair lose. Since we first got there, she kept telling my best friend that she needed to buy hair for that. My best friend has really long hair and it’s all natural. The girl who was telling us this, her name is FATIMA !!! Please if you want some good customer service and great dedication to what you want and what you are paying for, PLEASE DONT GO HERE !!! I’m not just saying that because I’m bitter and the experience that my best friend and I had, I don’t wish it upon anyone else.
My best friend showed her a picture of what she wanted, of course she didn’t do it correctly, charged my friend 25 dollars. My best friend told her thats not what I asked you for, if you can’t do it, please just let me know. can you please make the braid shorter? She told my friend, that she will be better off in a Spanish salon, and not to bother her !! Are you kidding me !! We are paying for the service that we asked to be delivered to us, my braid was fine up until the end that I told her it is too thin can u please make it thicker, she said I needed to add hair to my hair, I told her I wasn’t doing that and that I have done my side braid myself and it came out thicker than how she braided it.
I wanted to go to an African place because they braid the best and you come to tell me to go to a Spanish salon? Talk about racism to its finest and the fact that I came to contribute to your business, that’s not how u treat your customers. The lady wanted to do her own thing and not listen to what we wanted.
PLEASE GIRLS, if you don’t want to walk out hating your service and day please don’t go here at least not for any braiding. Hair quality and the specialists there are super awesome! Don’t go to the second floor under any circumstances !!!

Compared to any other hair store I’ve been to, this is surprisingly a classier/​higher end place to buy hair extensions. The store is well-​lit, clean, and comfortable for taking your time and shopping around.
The people working there are helpful, carefully explaining different styles and colors of weaves and opening boxes to show what is inside. My experience at many other hair stores is that the more questions you ask and the more hair boxes you want to see, the more irritated the salespeople get. Not here. They helped me find a perfect match in under five minutes. I paid $ 130 for one box of human hair which I will use to make clip-​in extensions.
The only reason I didn’t give five stars is because a couple of the staff members were not acting very professionally.

Let me just say, I love this beauty supply store. I find my hair dyes, my Dominican conditioners, all my clips– everything I need.
Sometimes I even find cute Essie nail polish for $ 5!
But on Saturday I visited and while everyone was quite attentive and nice, the girl at the cash register, Elizabeth was quite a jerk. First she was hiding because she didn’t want to ring people up, then when I went to pay I saw some adorable tweezers which I showed to my friend and she charged me for them even though I was just showing them with no intention to buy. Then when I told her I want the money back she said I couldn’t return it I could only get something of the the same value. When I asked for suggestions she pointed towards things that costed more. What a moron.
My advice, go there, avoid Elizabeth you will know who it is by how nice she seems *sarcasm*

I have no complaints about this place. Have came here numerous times over the past 3 years. They always have what I’m looking for and at a discounted price. Especially since products in my area are expensive. I travel out of my way to come here for their variety of products and great prices. They also have a reward system. So, when you spend a certain amount you get $ 5 off of your next visit if you make a purchase. Alex is the best! (She can be a bit intimidating, but she’s very helpful and amazing!!) Lol all the staff is pretty nice. I’ve never had any interactions with the African ladies upstairs though. So I can’t speak in regards to them. This BSS is a great place. Check it out!

Let me tell you a little story about this place. I am a beauty supply store fanatic. As in, I could be broke as hell, and still go inside a beauty supply store. So I’ve been coming here a few times, considering beauty supply stores in the UWS area aren’t all that diverse. Yes, I do travel just for some hair/​beauty products. Customer service all depends on who is there and how they FEEL like acting. Some will be very nice while other will give you an attitude. My recent and WORST experience is here is the upstairs. Upstairs, which is quite convienient, is a hair salon/​waxing/​eyelash place. #1 the hair braiding is overpriced. #2 my eye lashes. I did my eyelashes literally 5 days ago, and they’re falling off. I know how to are for lashes, and for them to be ripping off already, separating and such, is ridiculous. They charged 12 for a natural look and next door charges 10 and they do it better! I’m so dumb for thinking they would do it better. Just know, I will never be going there again for anything by to buy my hair products.

The worst customer service ever at this store.
The people here are always rude and I don’t like that they have a security guard at the front who makes you check-​in your bag. (I wonder if they would have said bag-​check policy if the store was in Soho?)
Nonetheless, this used to be my go-​to beauty supply when I once lived in Harlem. As a creature of habit, I continued to shop here even after I moved. So… I traveled to this store all the way from Queens. I arrived 10min prior to their closing time. When I got there, there were customers in line checking out but the front door was locked. The security guard at the door gestured his hands to say «closed.» So I stood there and called the store and told the lady who answered that I was standing at the front door, locked out. She said «We close at 7.» I said «I know, which puzzles me as to why the doors are locked. I came all the way here from Queens and I know what I want to purchase. I just need one item.» She repeated again that they close at 7. Wow! Needless to say, I hung up and will never shop here again.