American Apparel

Would have given zero stars if possible. I’ve come in here twice and the sales associates are so rude, especially the manager Alesia. Would not exchange item, even though within the 45 day window. Will be sending future complaints to district managers.

Stopped by today and the sales associates were really helpful and friendly. Maybe they’ve had a change in staff/​management since the negative reviews?

Was greeted, helped out, asked if I needed more help, and smoothly checked out. Working retail and knowing how unusual this can be sometimes, I appreciated these employees work on ⁰³⁄₂₈ at night.

I came in with a particular item for purchase in mind, a watch.
The selection wasn’t better than any of the other locations, but the associates were super nice. If you’ve been to an American Apparel store, you know how they can be…
Weird stares, asking you if you need help every five seconds if you look out of place. I didn’t experience that here. Once I found a watch, the guy working there was very helpful: checking the site for the price online since it didn’t have a tag, spending 5 minutes adjusting the watch for me just me to tell him it was too tight.
I’d definitely return here when I’m back in the area!

I love American Apparel but this store is just an embarrassment and thats due to the horrific customer service or lack thereof.
1. first of out of the 2 staff member there, nobody bothered greeting me or coming over to ask me if i needed help.
2. when i got to the register i was still not greeted and not even looked at by cashier or who it appeared to be a highly incompetent and ego driven manager because she as too busy «training» someone or rather more accurately badmouthing customers to that trainee right in front of me as if i didnt exist.
3. because of the lack of attention to the register, me or the item i was buying she kept making mistakes and thus it took her what appeared to be an eternity to ring ONE item up.
4. while they were trashing their job, the retail industry and customers all together, the trainee actually said: «i think i need to quit retail before i commit murder because today im just about ready to murder someone.»
BAM!!! WOW!!! i was so offended by that. It was passive aggressive at its best. and especially because i didnt even exchange a word with them due to their lack of interest in it. i was more like a bother. a burden interrupting them in their dark little misery of bad mouthing their job and retail all together.
I left feeling violated and offended but didnt bother mentioning anything to them. I just wont go to that store again and hope it will get a new manager and staff very soon for the sake of that neighborhood.
And in case some regional manager is reading this for quality control purposes, this occurred on Monday, November 5, around 3pm.
Yaiks…

This is an okay American Apparel. The store layout is a bit on the small and narrow size.
Not sure if it was just this store or what, but when I went hunting for the sales racks, there were literally like 10 pieces on sale (and in the men/​unisex department) — weird, because the signs outdoors made it seem like a giant sale was going on.
I really like their plain but well made clothes. Their sizes are interesting because the XS (especially the form fitting stuff) tend to be REALLY SMALL. Just a forewarning. Alas, I have been eyeing a chiffon neck tie blouse but it’s still $ 60 (eep!). I usually buy a stuff from AA if I can snag a Groupon.

Took my granddaughters to this AA. The 2 clerks working there appeared inconvenienced that we interrupted them doing nothing. I think it’ would be to your advantage to advise the staff that their job is to serve the customers. They are not there to decorate the store and glum, annoyed faces certainly do not make customers feel welcome. Since other AA’s in other states are welcoming and helpful, I would suggest that the management of this particular location be replaced as the 2 workers (can’t call them sales personnel) are clueless on what their job is. It may come as a surprise to them that they are there to help customers. I’m sorry there’s no negative rating choice available.

As this is my daughter’s favorite brand to shop, we have been to many many locations. This is the worst for customer service by far! We were the only people in the store for the hour that we shopped and there were two employees working. It was almost as if we were a burden to be there spending over $ 800 between the four of us. Everytime we asked for help with something it was with a sigh as they trudged off unhappily to get whatever we needed. Having been to many AA stores, we know that there’s excellent service at most. We’re now in VT and are sorry we didn’t wait to shop at AA here. There’s no excuse for having such sluggish, indifferent people working in serving the public. Delegate such personnel if you enjoy having them on your payroll to cleanup or restocking when customers are not subjected to them. As we left, one of the items had a security tag on it and when we returned to get it removed the clerk had to express her annoyance by telling the other gal «who put this damn thing there? what a f_​_​_​_​_​_​idiot! » Be assured that we will advise everyone to boycott this location of AA!

I love american apparel clothing BUT the sales girls at this location were SO RUDE, and NOT HELPFUL I felt like walking out with out buying any thing. It is like you have to be a rude b**ch to be hired at this location. I know working retail is not an ideal job but please wipe the scowl off your face, put on a smile and PRETEND to enjoy your job.

Karen G. and I trekked to this location after work tonight. I don’t usually splurge and get things at A.A. but I haven’t been in awhile and I have to say… the selection has improved from the two years since I visited the ol’ store on Boston’s Newbury Street. The prices? Still mostly the same. The do now, however, have some real quality items.
A purple pull over marked down at 30% off caught my eye. I also bought a t-​shirt that was honestly just too much, but it’s for an artistic photo project I want to do. Art costs money. Karen G. found some many choice items, my favorite of which was a maroon pullover dress with zippers on the sleeves. She also found this backless floral print lace number that she ended up not buying. I will always mourn this loss.
The staff here was great. They were attentive without being overtly so. Karen G. and I really give a show when we are out in public ANYWHERE. They were loving it. They were laughing at all my inappropriate jokes, helped get Karen all the necessary sizes, and kept my items at the register when I left to make a phone call. I full recommend this store– it was nicely merchandised and it was an overall great shopping experience.

I appreciate fashion, I really do. But I don’t get this place. I try. I really try to love it… I did buy some cute tights from there… but I just don’t get it.
Half of it looks like uniforms, the other half looks like rejected Kmart brand pieces.
I can only imagine what Stacey and Clinton must say about this place.
and oh God I guess I really should say it… When I was at this location one time the two sales girls were discussing out loud all the drugs they like to experiment with. Which pretty much explained it all to me.
I have to be on drugs to like this store.
I will not be back.

this is where dipsters shop

Finally a piece of civilization in the middle of Hell’s Kitchen! Sometimes, all you want is a chain restaurant/​clothing store/​anything. Like a fresh breath of consumerism smack in between my apartment and horrid 42^nd St.
I’d never bought anything from AA. The only time I’d need it is if I were in dire need of gold spandex shorts, basically never unless I’m going to a spandex themed party. I made the huge mistake of walking in and trying on a bunch of stuff. Everything fit well. Bah! That’s what you get for responsibly made clothing.
I caved in and bought two skirts, one for $ 46 and one for $ 54, no refunds = immediate guilt. I reasoned that even though I could find something similar at Forever 21, it wouldn’t fit as well and it’d fall apart in a week.
The place is NEVER busy and no lines for dressing rooms. Gah how I appreciate the little things after moving to NYC. Overhead music ranges from old-​school reggae to rap including explicits. Whoops.
Thank you American Apparel for opening up a store in Hell’s Kitchen and sort of putting us on the map. It ups our cool points.

American Apparel’s 9^th Avenue store was WAY overdue to open in Hell’s Kitchen! It has become part of the transformation of 9^th Avenue/​Port Authority area, along with Pinkberry and Sprint store.
The kids that work there are very friendly and helpful. The store’s about average size compared to other AA stores.
One of the managers informed me that they were thinking of increasing their men’s selection or possibly making it a Men’s-only store! Hurray for the gays in HK!