American Airlines Travel Center

I’m on a flight from LA to New York… C’mon American Airlines you have the audacity to charge $ 8.29 for a cheese platter of three slices of cheese six grapes, one almond, no walnuts as listed nor cranberries! You might want to check out your competition Delta! They give real portions of cheese, grapes and more than one almond. Time maybe for the CEO to fly one of his planes and see just how sad it is. What is next we bing our own meals and you charge us a carrying fee?

This office has been closed!

Have you ever tried to call American Airlines? You’ll spend 20 minutes getting through the automated bullshit, only to be thrown into a waiting pool where you will inevitably get disconnected. And furious. Try going through the automated system more than a couple of times, and you will pledge yourself to travel by boat (or car or train or horse) for the rest of your life rather than deal with their supposed customer service.
Here is a real New York City secret: At 60^th and Broadway, sandwiched between the Starbucks and the Indian Sapphire restaurant, there is a little office containing a ticket counter and two ticket agents for American Airlines (and Olympia Airlines as well.) Open from 8am-​6pm (Olympia’s hours are 9 – 5), these super agents can handle anything you throw at them. My flight today to St. Louis was canceled due to the recent grounding of all of American’s MD-​80 planes. Not only did they reschedule me on a Delta flight out tonight, but they promptly changed my Sunday flight back to New York to a flight that was not scheduled to fly on an MD-​80. They even said that if everything gets thrown off due to weather, I can come in and they would process a full refund, even if it is Delta’s fault.
If you want to deal with a real person when booking your flight, this little gem is the place to go. They do have a $ 20 transaction fee for regular booking, but waived it for me due to the extenuating circumstances. I highly recommend real people when dealing with emergency situations; their professionalism was well worth the trip to Columbus Circle, and saved me a useless trip to LaGuardia this afternoon.