Alliance Parking

I had reserved a Zip car here for 6:30am. Called more than an hour ahead but no one answered. Made sure to arrive early, at 6:15am, and there was one gentleman working in the garage. I said hello to him, and he acted like I didn’t exist. After taking a car out of the elevator, he walked by and I said good morning to him again, thinking perhaps he’d acknowledge me and say I’ll be with you in a few minutes. He sort of grunted. He pulled out three cars and let the one man in front of me get his car out. Finally, after some 15 minutes, the man acknowledged me. He sort of mumbled a few times and I had to ask him to repeat himself. I finally got a rise out of him when I gave him a tip. I get it, you probably don’t love your job. And it’s not like Hamilton Heights/​Sugar Hill is where people really care about customer service enough to get you fired or something. I usually go pretty easy on garages because they get such horrible reviews, but in this case the customer service is just not good.

Let start by saying i usually don’t give bad reviews. i recently purchased a 30 day parking pass with alliance parking on 159^th st. well my experience with this parking company has been very frustrating. there corporate is unorganized and rude!!! not to mention i park my car in a garage to protect it from the weather. i cant tell you how filthy filthy my car was when i went to pick it up a few days later. when i asked what is going on. one guy on duty with no big deal attitude. oh yeah we have a lot of water leaks. the inside of the car was filthy from there dirty shoes when they valet. this is typical nyc business mentality super high fee and a take or leave it attitude we need to stand as new yorkers for better service and product for our money.