Alice + Olivia

I’M OBSESSED!!! Amazing store and amazing service!!! The girls are extremely helpful and have incredible fashion sense. I’ve been in the fashion industry for 15 years and live for it! I haven’t trusted anyone more than Victoria! She’s incredible! She sends me pictures of new styles and outfits that are must haves! With my busy schedule she makes it easy for me to stay on trend and not take time thinking about it. This store is a must!!!

Cute boutique with a modest selection of the current season’s product. The girls were really friendly and I enjoyed my shopping experience. My friend and I weren’t here for very long since there wasn’t much to look at, however, I did pick up a Alice + Olivia & Sugarfina collaboration candy bento. Same great Sugarfina products with A + O packaging. Very cute. I love Stace Face!

Love it! Can’t recommend charisse enough, so kind and stylish. This place blew my mind.

BEWARE! Alice and Olivia will not take returns — only give store credit. I returned a dress in original packaging with all tags on and they said «store credit only». They said I signed something understanding this when I signed my credit card (that’s a sleezy move)! It was expensive and the sales girl knew it was a gift so high likelihood of a return. Ridiculous. If you want Alice and Olivia buy at Bloomingdale’s where you can return easily. Manager surly and rude at the 14^th St location in Manhattan. There are many more pleasant stores to shop in… without trick policies.

Do NOT ever order anything from them online! They have a 21 day return policy and do not make exceptions!!! Unfortunately, I ordered a dress to wear at my wedding and I waited to try it on, we’ll shame on me! They do not offer the type of customer service that their price tags would I indicate they should!
I’m now stuck with a $ 380 piece of crap dress that looked MUCH better online. Quality was not there.

Alice and Olivia makes quite stylish and beautiful clothing, especially their dresses. I spent a long afternoon in here with the intention of trying on one dress, which with the help of the salesgirl turned into a never ending stream of dresses. The help can be a little overbearing, when often one just wants to be left alone to try on clothes.
The clothes– especially anything beaded or sequined is rather overpriced, as I find their workmanship in those areas poor quality. I have seen so many A+O beaded or delicate dresses practically falling apart on the Saks or Bloomies sale racks over the years.
That being said, I love their designs, and I am certainly guilty of indulging in their clothing. I am always interested in seeing what they come up with next. The store itself is a nice size and I love the Bryant park location. The salespeople can be helpful or annoying depending on how you prefer to shop.

Affluent professional woman walks into Alice + Olivia on a beautiful day, psyched to browse clothes and perhaps pick up something for spring. Before reaching a clothing rack, aggressive saleswoman (name: Janelle) lunges over to say, «CANIHOLDYOURBAGFORYOU?» and rip my (closed, zipped) gym bag from my arms. I’m thinking, okay, they have to guard against shoplifting. I go to browse sales rack when aggressive saleswoman #2 gets in my face and starts fast-​talking me and preventing me from browsing racks: «DoYouSeeAnythingYouLike?» etc. etc. I say pleasantly, «Oh, I just came in to look at the clothes,» but I can’t shake her off — –she keeps directing me here and there, preventing me from looking at anything, trying to guide me to a silk blouse with a rainbow cowl neck that no self-​respecting person would wear. Finally, unable to browse, I say, I think I’ll just take my gym bag and go, and aggressive woman #1 fetches it dutifully and says, «Have a nice day, come again.» This happens after I was treated like royalty at the BCBG store a few blocks away, where the clothes are much nicer! I do have some Alice + Olivia pieces, but after this rude treatment I will never go back there again.

I give one star for the over priced clothes. I would take back the star for each of the bimbos that works there-​thus putting this rating in a very negative position. SH*T, Stacy Bendet couldn’t afford more of an educated sales team. I am very irritated with their customer service neglect and empty phone calls and emails. Don’t think I will shop at any of the stores perhaps Saks or Neiman-​they have a better selection anyhow. Ladies who work there and read this should take note and get educated and learn some customer care service otherwise you will be at zuccotti park.

This place only gets two stars for the beautiful clothes. I love Alice + Olivia. Zero stars for the store itself.
One star for the layout — the split-​level design is cool when you first walk in, but the different styles and colors are so scattered across the space that browsing is too inefficient to be enjoyable.
Negative one star for the service. TERRIBLE bimbo salesgirls. I politely told them I’ve worked high-​end sales myself, and I would find what I liked on my own. But one idiot with a prom hairstyle from 2005 still insisted on handing me things entirely disparate with my tastes. Worse still, she kept giving me the wrong size. I am a two or a zero, but she sloppily sized me up while I was wearing a heavy overcoat over a suit jacket. I tried on a four and came out in a dress with the entire back and most of the front sagging — the bimbo didn’t notice or at least pretended not to. Instead, she offered lots of «oohs» and «aahs» about how great I looked. I tried on the next dress and I was happier with it — might have even purchased it once I got the right size — but the idiot screwed up again. My bright red bra was showing through the wide armholes on the Audrey-​style little black dress, so I simply commented that I’d need to run through my lingerie (I worked Parisian lingerie sales, I have quite a collection) to find a low-​cut band or bustier that wouldn’t show. The girl INSISTED that the dress was designed for a black bra to show through, even though a black bra would have clearly detracted from the elegant silhouette. Since then, I’ve found the dress modeled online — to be sure I hadn’t made an arrogant mistake before posting this review. NO BRA SHOWING.
Seriously, we’re in a recession and people are begging for jobs. Find someone who wants the swanky sales position in Midtown enough to educate herself and do the job properly.

I used to love the clothes and the store, and decided to make it my destination for New York Fashion Night out on 9÷10÷2009. After having waited in line for what seemed like hours to get my makeup and hair done and having taken the picture with the photographer they had on hand, I was told that I would be able to see my pictures online the next day. I checked the website for the next few days, with nothing on and when I called just now several days later, I was told I will NEVER see my picture. The winner of the contest was chosen and notified, everyone else just wasted their time. I was hoping that even though I might not win I would at least be able to have a picture from the event, but the bastards LIED!
Everyone who works at the store is fake and insincere, and not helpful. They need to be better trained and not lie to their customers.
They have now officially lost me as their customer.

Sample Sale March 2009 — Dunzo!
Scored myself a few dresses at $ 129 each and sweaters at $ 79, can’t beat that!
Very organized sample sale and not at all hectic. I was surprised with the selection of past and present A+O but loved it as a consumer (boohoo for Alice/​Olivia probably!).
High five :)
P. S. — I feel their clothes are not cute on short petite women. Fitted for long and lanky women only.

Fun and youthful dresses and pieces in a sparkly white shop. While you can buy these designs at other stores, the helpful staff here makes the fitting and trying on fun. They were able to accommodate by express shipping a dress in the correct size from another location to my home.

love the threads. but hate that their stuff is on sale online but not on sale in the store yet– the sales girls were sweet but their response to «why is this stuff not on sale yet when i can buy it on sale online» was «we aren’t affiliated with the internet, sale starts in a few weeks»
what does that even mean? and don’t they know the simple economic edict that «a dollar today is worth more than a dollar tomorrow»?? rather than giving these chicks a lesson in maximizing utility, i skipped out of the store and proceeded my jaunt in bryant park, which is right across the street.
anyways. better to try stuff on here and buy it online, since where’s the reward in paying more?
super cute stuff though… and cool hitchcock-​esque trippy black/​white floor design
risk: minimizing utility and the risk/​reward payoff
reward: sometimes, cuteness can’t wait

alice+olivia’s much-​anticipated flagship opening just below Bryant Park has fashionistas throughout the city flocking to midtown. This industrial-​romantic haven for high-​quality, super-​chic signature frocks (with super-​chic signature prices to match!), has already made best friends with my credit card. From cozy knit leggings in racy patterns to rhinestone-​dripping babydoll dresses and creamy oversized cashmere sweaters, this little slice of fashion heaven was certainly worth the wait. Each savory morsel is a minor wardrobe investment, but worth every hard-​earned penny.
Don’t believe me? Go ask Alice… and her friend Olivia!
(or the sales girls… who are very friendly and not at all pushy)