3260 Broadway Service Center

Rented a u-​haul van which was fine. But some advice for this branch:
— Don’t reneg on the 100% guaranteed box buy back deal.
— Do not tell your customer that they can’t use the van for the remainder of their 24 hour rental because you already closed the account.
— Do not strand your customer at midnight with a load of boxes and no transport.
— Do not continually condescend to your customer, and repeatedly call them «puppy».
— Do not add caveats like this u-​haul branch can buy back boxes ONLY if the customer buys them with cash and not credit card.

I have been a gas, oil change, repair and inspection customer for over 4 years and today George just lost my business. I brought my car in for an estimate for a tune-​up and wheel bearing repair. The tune-​up estimate was over $ 150 higher than midas and pep boys quoted me. I asked if they could bring down the price, because I feel strongly about supporting local businesses and have been loyal to this center for so long. They were able to bring the estimate down, but it was still $ 70 higher than that of their competitors. George urged me to do both the tune-​up and wheel bearing repair together and I said I had to think about it because the price was still higher than his competitors. I called back 2 days later to ask if he could do both jobs for a discount. He started screaming at me and said he was not negotiating anymore, and quoted me a price that was $ 20 higher for both jobs. I tried to point this out and was met with more aggression and yelling. I really wanted to get my car worked on there, as Joel the mechanic knows VWs really well. Ultimately George hung up on me in the middle of me trying to work it out. I would have gotten both jobs done tomorrow if he even offered just $ 10 off which would have put me in a place to pay $ 60 more than his competitors. Based on this poor and unprofessional customer service I won’t be back to this center for any future business, not even gas. While I do believe in supporting local businesses, their prices are higher than larger competitors who guarantee their work, and I would caution anyone to encounter George’s temper. Very unfortunate.

This place is terrible! They definitely don’t know anything about Saabs and I’m not sure they know about cars in general. For 2 weeks I went back and forth with this shop to fix what was thought to be a routine issue of replacing the radiator. But once they fixed that problem, new problems began occurring preventing the car from working at all. They never had the car ready at the time that they promised, inconveniencing me to no end. And each time I did retrieve the car there was clear evidence that they were using the car for their own personal use (receipts from fast food places late night when the car was in their possession, a pack of cigarettes and the smell of smoke in the car when I don’t smoke). And I just noticed that my car has a dent in the trunk that was not there prior to them servicing it. I wish I had seen the previous Unilocal review before leaving my car here so I could have saved myself a lot of pain and money!

Took my car for yearly inspection and they said my tires and brakes (inc rotor) were shot and needed to be replaced — over $ 800 total — in order to get the certificate. Then they tried to pressure me into getting the work done right away, quoting 4 hours then 2 and ½ hours since I was in a rush. I took my car to two other places (dealer and another NY inspection station) which deemed the car in great condition and got the certificate with no problem. THEY ARE CROOKS.

This place is a scam! Avoid!
I bought a used car and went to get it inspected, and was told the front shocks needed to be replaced, among other work, which totalled $ 730. I don’t know that much about cars, but I knew my shocks were fine. I knew it was a scam when they didn’t charge me to fail the car for inspection. The following day, I took it to a Mavis out on Long Island, and the car passed inspection no problem. Plug their name into Google Maps and you’ll see other people with similar reviews.