Advance Auto Parts

Picked up new wiper blades. Guy installed ‘em right quick. I was in and out in less than 5 minutes and paid very little!
No complaints.

Never had a problem here until now. I had moved out of town for a couple years and when I came back, decided to come here based on previous positive experiences. Clearly they need to hire more respectful staff now! Came here for windshield wipers for my car. Big mistake.
I usually do not complain, but I felt really embarrassed and mortified about how I was treated. They were SO rude to me. I walked in looking for the aisle and when someone asked if I needed help, another employee rudely goes «obviously she wouldn’t know.» Excuse me? Anyways they asked if I knew what kind of wipers I needed and I told them I just got a new car so I wasn’t sure. Then the employee looked so annoyed he had to look up the info for me! It’s his job! He didn’t even tell me the prices he just picked them for me… I obviously saw there were more options. Then to top it off, I asked if anyone could help put the wipers on. He said annoyed «you see it’s dark? Not allowed» ok I can understand if its policy, but the attitude is not needed. I don’t want to be treated like I’m stupid when I walk in somewhere, especially a place that wants my business.
Every other time I had been here or other locations, everyone would be accommodating and helpful. Unfortunately this will probably be my last purchase ever here because this place has left me disappointed and never wanting to come back. Please educate these staff members on the importance of appropriate customer service or hire reliable people who actually want to work there.

Today I went to Advanced Auto in Norwood Mass. It was the biggest disappointment ever!!!
I have been going there for years — before Advanced Auto took over — and things were great ?!?
But today I dealt with Mike — who couldn’t have cared less about helping me. I just needed oil — which they didn’t have so I asked if the Dedham store had it — it was like u asked him to give birth to a child!!!
I won’t go back to this store because if they hire Mike (tall /​Gorky /​glasses) I can only imagine who is in charge!!!
So today July 1 2015 I spoke with the manager of this store. I day after my disappointing visit — and the manager was great. Has expressed a sincere apology and also was taking action on the employee.
I will go back there but not in the near future.

FYI — To Whom It May Concern — Advance Auto Parts Norwood is Located at 961 (not 981) Providence Hwy, Norwood.

Fist visit was OK, Second was terrible. YOU NEED A NEW MANAGER! Everyone is following this guys direction, this place will not last.
Terrible service, not my kind of place to shop for auto parts

went to Advance in Norwood with a headlight out. I read on here and heard they will put in for you. NOT Very rude man behind the counter!!! Left and will NEVER return

Came here to pick up an online order, and although the guys were nice and quick, they butchered my order and ³⁄₅ items they gave me were wrong. Returning and exchanging the items was easy, but I had to wait some time. Hope this was just a one-​off experience. The store is organized a little hap-​hazardly as well, with different headlight cleaning kits located in as 3 places.

Normally I go to autozone, but I really needed windshield wipers and this was on the way.
Unfortunately, every person I encountered was not just unfriendly and unhelpful, but rude as well. A sign offered free wiper installation, but when checking out, the cashier didn’t offer it. My boyfriend went back into the store to ask them to do it, and they said they’d be right out. In the time that we were waiting (at least 20 minutes) nobody came out and we figured it out ourselves.
Overall, I got a very misogynistic, uncomfortable feel from this place. I’ll be sticking to Autozone.

This is your typical, run-​of-​the-​mill chain auto parts store. The address is misleading — they’re not actually on Route 1, they’re a little off it, behind Walgreen’s.
Not much to say about this other than, it’s here. The Pep Boys in Dedham has a far better selection of just about everything, but if you need something run-​of-​the-​mill, you’ll probably find it here.
(Still no truck nuts, though, and their selection of obnoxious trailer hitch covers is decidly poor.)