Herb Chambers Lincoln of Norwood

I had a problem with my tires on my vehicle. Not only was the Service Dept able to see me on the same day that I called but they were wonderful about taking care of my problem and I am especially thankful to Brianna who went that extra mile for me. My thanks again.

The emperors new cloths? So let’s start with the good to great… The people in the office portion are super stars and the waiting area etc are top notch. They were willing to take out two Lincolns in for service last minute and that was appreciated. Turns out my Lincoln needed brakes and it would be a «couple» of hours … Flash forward 5 hours and the car is done. In the interim while waiting I hear no less than 2 times from various staff members that the «b» team in in the service area and that senior techs are either out or sick… Comforting as your brakes are being repaired. I was appropriately apologized to and went on my way… Only to find another customers keys in my car after driving home 15 minutes. Well needless to say I was miffed and returned to the dealership to return another customers keys. After receiving a quizzical /​superior look at my rapid return by a tie wearing staff member, and uttering a few choice words to the same I returned the other customers keys and am pleased that I will never have to return.
I am certainly not a service department manager but it would seem to me that there is a disconnect between the quality of service in the front of the house and the back.

I’ve never been much of a fan of the car buying process — the game, the haggling, the back and fourth between salesperson and manager … But our experience at Herb Chambers Norwood was a positive one.
One of the things I hate is getting pressured. Our salesperson, Danny Jorden, saw to it that we weren’t. He was very accommodating, understanding of our situation, and passed the little bit of downtime with his great people skills and sense of humor.
In the end, we drove off with the car we wanted, at a fair price, having been giving good value for our trade-​in.
Thanks Danny

What a great experience leasing a 2016 MKC from Paul @ Herb Chambers Lincoln. He did a great job demoing the car and made sure I knew what every button in the car did. Before and after signing the paperwork Paul made me feel comfortable. I am extremely happy with my purchase and have already recommended this dealership to a couple buddies.

I thoroughly enjoyed my purchasing experience at this dealership. I got a new Lincoln MKC SUV and I traded in a Cadillac SRX. I had purchased a new Cadillac on a Saturday but I’m not finish the paperwork. I decided to go by the Lincoln dealership. I explained my situation and then I took one of the cars for a test drive. It blew me away it blew the Cadillac SUV away more equipment betterride and more comfortable. Best of all they work hard and blowing away the Cadillac deal. They made buying this car easy with no high-​pressure and they got right to the facts. I highly recommend this dealership the customer service was excellent. I know look forward to being a member of the Lincoln family.

You can go to a dealership and get the experience equivalent to a root canal, or you can go to this dealership and actually have a pleasant car buying experience. They ‘get’ the fact this is a huge purchase and they don’t take it lightly. Our salesman, Greg, was very knowledgeable and easy to talk to. We got a good price on the trade, and by the way, there’s a really cool loop you go around for the test drive, around Blue Hills. Sean the Finance Manager handled the paperwork and details in a crisp, confident and professional manner. No worries there. Happy to recommend Herb Chambers Lincoln to anyone tired of the root canal treatment.

I’ve been an Owen Lincoln customer for several years and have always been treated with great service. This is my first experience with the newly merged Herb Chambers and I have to say I was not pleased.
I had scheduled an appointment for a routine maintenance and also scheduled a loaner. When I arrived they had no idea of my appointment nor did they have a loaner/​Lincoln available. They had to keep my car for several days and give me a rental. You think they would try to get a nice rental, even a ford for me to drive to promote their brand, but no they gave me a Hyundai. A crappy Hyundai and to boot it had no fuel, which I had to fill up.
I hope that when Herb Chambers opens a real building for Lincoln they will take their service more seriously.

I wish I could give this place more stars because the service can’t be compared anywhere else. Eric in the service department is fantastic. When I call worried about problems with my car, he just is so helpful and makes me feel like things are going to be okay. He’s amazing, the way they treat their customers are superb! So happy that my car is serviced by such a reputable place. Great place to do business!!!

We would like to thank all the employees at Herb Chambers Braintree especially Keith Burns for his patience and dedication with the leasing of our first new car — Lincoln MKZ. Keith went above and beyond to answer all our questions, make us feel at ease and breakdown the whole process since we were new to the experience. The customer service that he provided was very important to us in the leasing a car from Lincoln. We highly recommend anyone to Keith. THANK YOU KEITH !!! JG and NB