T-Mobile

The rep helped me out a great deal…
I was soooo worried about my moms pictures being transferred onto the new phone because she passed away A few months ago that’s all I really cared about was the videos and pictures of my mom…
He was soon helpful.

Here I came to T-​Mobile in Norwalk to purchase. A phone and i couldn’t be happier to have had a wonderful young talented Donald that not only help me but took the extra mile in assisting me with all my financial gains and transferring of all my pertinent personal information from one lousy boost phone to my awesome TMobie phone! ! Thank you Donald! For not only being professional but quite expedient! !!Mishah

Amazing service! Donald isn’t only sweet && friendly with his customers, but he also makes sure they leave with a smile! He was a lot of help! Definitely recommend him! He’ll make your time worth while

As soon as My mom and I walked in we were immediately greeted and helped right away. Donald was extremely nice and helpful. He set me up with a new phone and informed us everything we needed to know. Wonderful customer service!

Coming from Verizon I have to say Jessica honestly made it simple and super easy for me to make the change. Hands down, if it wasn’t for Jessica helping us I probably would have walked! Jessica was very knowledgeable and kept our best interest in mind, she explained everything thoroughly and made sure I understood everything. I asked the same questions several times and my kids were getting annoyed by me but nit Jessica. She kept professional, answered and re-​answered all my questions.

Came in to upgrade my watch. great customer service! Staff is very welcoming and friendly.

Thank you Jessica, you did a great job on helping me with my phone. And you remembered my name. Will be back for my son’s phone. Very friendly and helpful.

Came In To Get A New Number And Phone and Was very pleased with the service!!! hands down one the best customer service ive received! (:
workers name is Donald, if hes there ask for him to help you! he’ll seriously crack you up and make the time pass by! and honestly i always dread going into the store cause i usually get the type of worker who makes ya feel awkward and just bore ya!
one of the best tmobile stores to walk into to get your issues dealt with!

I went in with a replacement phone and I was really afraid to have all my data transferred from the old phone to the new one. Donald A. helped me and it took longer than I had planned but it was well worth the wait. Donald A. was very thorough. It was a great store and friendly staff.

Love this store, went in and was helped by Michael Gallegoes He was very friendly & he knows his stuff, very helpful with upgrading my phone, had me back at work before my lunch brake was over!

Went In Last Week To Upgrade On My Phone Device. The Rep. Jessica Helped Me Tons! Walked Out With 2 iPhones! Buy One Get The Second 1 Half Off! Thanks T-​Mobile!

This is honestly the best t mobile store hands down! I came in and was helped by JESSICA. Jessica was really accommodating, kept our best interest in mind, and explained everything thoroughly. She made sure I understood everything and offered the best service.

Great store! Great customer service very friendly and professional. They took care of my issue the rep was very knowledgable. Did not take long either, made it back on time from my lunch break.

Great customer service!!! Everyone is very helpful and everyone knows what their doing here

This is an actual tmobile corporate store. Service is great unlike the store on rosecrans, which isn’t a corporate store and they are rude. I walked in informed them of a commercial and I got exactly what I asked for, no hidden rules or fees. Great job

T Mobile is the worst company Worst company… bad experience with them and to top it off bad reception and that is not enough. They’ll blame you for something that you never did and they’ll make you pay for it… Go to a different company not worth staying with Tmobile

Just spent the last 2 hours here. I got my phone easily and the service reps Danielle and Giselle were amazing! I always dread going to cell phone stores but I am now looking forward to coming back! These girls are absolute role models for what a sales rep should be, verizon, take note!

First time signing up with T-​Mobile & thee worse experience ever! I wish I had got the name of the guy that «didn’t» help us, but none the less he was rude, careless & had zero knowledge of what we were asking when we arrived with our SIM cards. We originally were changing from sprint to T-​Mobile but because of our experience in this particular store we went right back with sprint, same day! Called the T-​Mobile reps, spent 2 hours on the phone trying to get my $ 139.00 deposit reversed & after all the different reps I spoke to it was finally reversed! There were other guys in the store, unsure if they were employees but they all knew each other & were just standing around talking, staring at us as if we were crazy! MADE US VERY UNCOMFORTABLE & EXTREMELY UPSET WITH THE EXPERIENCE IN THIS STORE!

The reps I’ve dealt with have always been friendly and courteous — and as an indecisive person with not a lot of sense when it comes to wasting money, I’ve been in there to jump more times than a rational person would care to admit. Everyone I’ve dealt with has been friendly and polite.
I just have two issues…
One is that this location always seems to have an oddly limited selection of phones, compared to what T-​Mobile actually offers. They could just have delivery delays, or it could be related to the popularity of the phones themselves… but when I was looking at the 6 Plus, I was informed they only carried the 16GB models — but they had all three colors. They would have to order a larger capacity device, which implied that 16GB was what they typically only kept in stock. They also only had one configuration of the Nexus 6 available. Which wouldn’t be too bad if you could order it online and pick it up/​have it sent to the store the way Verizon does but you can’t, which makes their limited choices a little odd. They can order it for you, but unless you’re a new customer, why bother going all the way to the retail store to do something you can do online yourself? A lot of the accessories — like the Galaxy Fit band also isn’t available in stores — which is also odd, but that seems to be something that isn’t limited to this location.
My other issue involved an issue with a phone I had upgraded to months ago — the Xperia Z1S. I was having issues with the sound quality on the phone — speaker sounded bad, call quality was poor, and the headphone volume was just abysmal. I took it back to the store the next day, and the rep looking at the phone informed me it had water damage. I explained that it was impossible — which obviously, is likely something they would expect me to say — and I’d have to say we both did a remarkable job of being a lot more polite than either of us felt like being by the end of the exchange.
I should clarify that the phone is rated for water resistance, is advertised as being used under water, and hadn’t been anywhere except for my desk at work and next to the bed at home. When I saw the red square, I assumed it was also the water damage indicator, and I wanted to know just how the hell a water resistant phone I hadn’t had near water was damaged, and was that why the phone had sounded so bad from the start? So yeah, I was a little irate at what to me looked like a phone they sold damaged, which they said wasn’t possible. Which obvious, is what I would expect them to say.
I ended up on the phone with T-Mobile’s advanced tech support, as well as a Sony technician about the issue, when it came to light that the rep was identifying the factory reset button as the liquid damage indicator. Which I could understand, because who the hell puts those on phones these days? But there’s actually picture training you can find on the T-​Mobile site — with a giant red circle explaining what it is, and what it isn’t — which was pretty irritating. I mean, if you’re going to try and talk me into paying over $ 100 to file an insurance claim on the phone, you ought to actually know what you’re talking about.
Other than that one issue — and it’s a pretty «what are the odds» kind of situation — this is still my favorite location to do business with.

They are currently in the middle of a 1 week remodel. The renovated showroom looks very nice, but according to the staff the remodel will not be finished for a few more days.
Service on the front end is solid. The staff is attentive to customers and fully engage with them in whatever they need.
More to follow after the remodel is finished.