ProfessioNail & Spa

If I didn’t have to I would not give this place not even one star Not giving this place any stars, came here with my bestfriend and don’t get me wrong they are very friendly but when it comes to doing you’re nails they do not pay attention ! I got gel nails and the lady doing my nails didn’t soften my nails so they gel was super thick like a big blob of gel was just on my nails, they looked horrible &I my best friends nails… The guy did them all un even, crooked & just horrible all around I would not recommend coming here

I went in on a Thursday service was fast which is why they got one star. However I told the man doing my gel manicure not to cut my nails only file and he cut them. I got a GEL mani which is supposed to last two weeks at least! My she pilled off two of my nails by Monday!!! WTF?! Worse nails job ever. I paid 58 for the total mani pedi n it wasn’t even worth 5 bucks! Would not go back even if it was for free!!!

Horrible service. Guy who did my nails cut me three times then in the middle
Of doing my nails he left to take a phone call I sat there for 10 minutes when he returned he rushed finishing my nails. He put gel polish when I asked for regular and charged me gel price. Never measure my nails all uneven. Never again! My finger looks like it was but with a knife.

I went there this past Friday. Not my choice of day to be at a nail spa. But needed a «quick fix». I was there for 2.5 hours. New girl doing my pedicure took an hour just for my pedi, not even a good massage and my feet and toes look worse than before. My fill took another hour and by then I noticed the polish on my toes was bubbled up so asked to have it fixed… there went another 30 minutes! Not the most friendly service. The lady doing my acrylics kept telling me what a bad job the previous nail lady did on me… yet
two of my acrylics chipped two days later. The polish was horrible. Worst job ever. …since Sheila’s nails –back in the 90s! Truly disappointed in every way. I had to go elsewhere and pay to have my nails done right.

Came in for a regular manicure and spa pedi. Manicure was just OK. Not worth any praise. The pedicure was dreadful. A man did my pedi — it was probably the most disappointing pedi ever. He did the callus removal, very poorly at that, cleaned up my cuticles then painted my toes. That’s it. No massage, no sea salt scrub, no lotion at the end. Nothing. He never asked me what kind of pedi I wanted just did what he felt like, I guess.
I told the lady I better not be charged for a spa pedi because he did nothing. Somehow my bill was still $ 34. WTF for?!? Horrible service.
They also have very cheap quality nail polish. All off brands. I won’t be going back.

Service was quick but the quality was horrible. Pedicure was good and gel manicure was not good at all. He was messy and didn’t bother cleaning the edges of my nails. Cuticles weren’t cleaned appropriately. I could’ve done a better job. I even told him a few times so that he can fix it and he said «oh it’s ok!» No! It is not okay! Too pricey for their quality of service. Never coming back here again!

Simple gel manicure, the lady had to redo the same nail twice because it bubbled. I had to come back 2 days later because the color peeled off and two other nails weren’t smooth. When I came back they didn’t even want to fix it because the lady who did my nails wasn’t there. Never coming back.

Just went to get my nails and pedicure. The lady did a good job with the pedi but the guy that did my nails did a horrible job in the design i wanted. Not going there anymore!

In a nutshell this place sucks! I can’t remember the last time I went here & now I remember why… first of all the lady argued with me saying I only requested color change on my toes when I said I wanted a full pedi. So to compensate they ended up doing a pedi but I think at this point they wanted me out of there so my pedicure lasted maybe 5 min! When the lady sitting next to me was in her chair way before I was & when I was done she still hadn’t gone to the point of the massage on her legs. Maybe it was just the man that did my feet, but I will never go back there again. My gel polish mani was ok but I’ve had much better for less money. Save your money & go to another salon that listens & cares & takes their time with you. You will thank me later.

I’ve been coming here since it opened and I’ve gone to John everytime he’s super sweet and takes his time but he usually always has a wait time but it’s worth waiting or make an appointment

I used to go to this place all the time when they first opened and it was quality service then but it’s gone way down hill since. I went yesterday and brought my mother with me for gel mani and pedi’s (are usual place was overbooked), we were taken right away since there was only one other person there besides us. The service felt rushed and my pedi was done half ass, they have a list posted of what was included in my pedi and she skipped the hot lotion massage and warm towel like as if I didn’t notice.
The guy who did my gel nails did a horrible job, he left gaps in between my nails and gel was coated way to thick. My mother didn’t like her nails as the gel was slapped on thick and he toe were done sloppily, they cut her toe nails crooked. Moral of the story– Save your money and go elsewhere! The service is rude, sloppy and unprofessional. I regret wasting $ 55

The fact that my girlfriend was not happy with the quality of the full set they did and they talked her out of redoing it makes us not want to come back her. If you have a repeat customer and they have a resonable problem with the work, it should be redone and you shouldn’t be denied the way we were. If you paint 10 nails poorly, then redoing only two wouldn’t make any sense. Last time.

went to this nail salon on sunday it was the nearest one to where i was at. they lady did a good job with the nail polish and design but there was no foot massage nor lotion. she seemed new only because she couldnt answer any of my questions. but the customer service and the other employees answered my questions.

Came to this location weekend of Thanksgiving for a gel mani and regular pedi.
The man who attended to my pedi did a good job. He was attentive and had a gentle touch when it came to pushing/​removing cuticle.
The woman on the other hand was very quiet and disconnected. She almost seemed upset and rushed my mani. I was not pleased with my gel mani due to a few days after the polish chipped in random places on different fingers. After carefully scrutinizing my mani I noticed the polish looked cheap and not enough coatings were applied to create a thick bond.
Needless to say I will not be returning.

Continue to be a return customer I love the friendly customer service. all staff is very helpful and knowledgeable in Nails. I’m constantly getting my Eyebrows waxed as well. prices are very nice according to what your wanting done. I like that I don’t need an appointment walk ins welcome… but if you want a certain person you can request them with your appointments… Very happy customer !

Went in on a Saturday, not busy, to get gel nails. The man sat me down and started on my nails. Didn’t clean them, just soaked, filed and started painting. He didn’t take off my old gel until I asked him to. Rushing on painting my nails and the coats ended up really thick.
2 days later, my GEL nails are already chipped. Very unhappy & I would not go back.

One star is way to many. The guy was rude hurt 4 of my fingernails with the file, rushed through the process of a fill. N left nail polish all over my cuticles n finger more than on the nail itself. Really bad job very u satisfied and they charged $ 15 for a fill don’t recommend this place at all:(!!

Worst nail experience of my life ! I am not one to complain and working in customer service I have learned to be patient and understanding but this was just too much :(they cut me twice and my nails were bumpy when finished to top it off they were rude I definitely do not recommend this place !

No do not go there they seem clean but no I have gone there a couple times but all the times I have gone I get a bad experience.
One they have a really bad use of the drill they drill to much but not so much to where it can become permanents but damage but yes that bad drilling makes your nail beds hurt and it’s horrible also my nails are still recovering of the bad drill use he cut my cuticles and all nail techs SHOULD KNOW NOT TO CUT AND OR PUT ANY PRODUCT ON THE CUTICLES if you experience this do not return also ask for then to use a new drill head for the best hygiene procedures but others than that I do not like this place and never going back

I went in to fix a mistake another salon did and they honestly did a better job and the color came out better and I like the way she filed and did my color

My mother walked in your place and needed just one nail redone and couldn’t be helped because you guys were too busy to do it. I understand it was a holiday but she was leaving the next day for a trip out of the country and really need it done today. You guys could have made one exception but due to not making that choice you have lost two customers for life and many more possible future customers!!!

DONT EVER COME HERE! SAVE YOURSELF THE TROUBLE, MONEY, AND EMBARRASSMENT. THEY ARE RUDE AND RACIST ! I come expecting a nice relaxing manicure and come to find almost all my nails are crooked and noticeably so. Even my gel began to come off after only two days. The owner refused to help me and when I asked for a refund said derogatory remarks and pointed fingers. He talked about me consistently with his coworkers and just really demeaned me. I was embarrassed and felt ashamed as if it was my fault. Never coming again and I recommend you don’t as well. Say yourself the trouble.

I hate to do this, but this place needs to get their act together. I was there two days ago for both a manicure and pedicure. The lady who did my manicure was extremely careless and not paying attention that she cut a piece of my skin off my pinky. After she me she kept on working on my hand, pretending nothing happen. Also, Ignoring the fact that I was bleeding a lot. And she still had the nerve to tell me before she applied the nail polish …“pay me now!”
Never will I come here again!

Don’t ever come to this nail salon I usually go to tip to toe in norwalk, but since they were closed for the day found this salon. I should of just waited it was a horrible experience the guy was so rude and rough with my pedicure I couldn’t wait to leave, I left without even doing my nails.

I arrived at ProfessioNail July 14 it’s overly crowded they have a few spaces open. I take a seat in the spa chair ready for my fill and pedicure. The guy doing my fill Tom asks how I want my nails I explain narrow and very square. I also found a design on pinterest I wanted so I showed him he said, «no problem.» While getting my services done my mom and aunts walk in. They waited for a few minutes and were finally given spa chairs as well. My aunt sitting right next to me has someone take her nail polish off then walk away to do someone else’s nails come back with dirty nail utensils and keep leaving. After three times of this my aunt took her feet out of the tub soaking wet walked outside and waited for us to finish. She was irritated with their horrible service. By this time my nails are done being filled and look crooked (and NO it’s not my finger that do like that) but I was in a hurry to go to a wedding shower so I needed to be out of there. He starts polishing my nails and when I say a two year old can do better I mean it. He finally did the rhinestone design and there was glue all over my nails it looked gross. I went back in today to have them fix the nails that broke at the corners and they have me such a hard time. I had no time to have them do my nails over on Saturday or any days in between them I’ve been busy. They said they would redo without the rhinestones and I wasn’t having it. I didn’t pay an extra $ 15 on Saturday for rhinestones so they can look like crap for one and for me to have my nails redone with nothing, I would say if you want to spend money for a horrible job be my guest and try it out. I was disappointed with the customer service SO RUDE! The job they do is horrible and unacceptable. I will NEVER go there again!!! (the one star given is not because I want to its because I have NO choice)

This is the place i go to when i am in a rush but still want my nails to come out nice. i usually just get a regular pedicure but when i am in the mood i will get a manicure as well. they are usually busy but they always have enough people working in order for the process to move quicker. their prices are good and never try to push you to get more services than you actually want. the staff is also really nice.
The place is very clean and organized. The spa chairs are also very comfortable and give nice massages. I have never had any issues with my pedicures but usually when i get manicures, i always end up having bubbles in the nail polish. that never happens on my toes which is really weird because they use all of the same nail polishes.
I definitely recommend this place to anyone.

They tell you gel manicures are suppose to last two weeks. My manicure lasted 4 days. Because the lady who did my nails applied such a lumpy thick layer of polish, it started peeling once my nails started growing out. I can’t believe I wasted money on such a poorly done manicure. DO NO’T GET YOUR NAILS DONE HERE!