P.C. Richard & Son

Never in my life have I ever dealt with a more unprofessional place. The manager Rob is the rudest person I have ever encountered. Not only did they lie about having the TV I wanted but they told me my TV would be delivered between 1 and 3 and then when I called, the guy LEFT Norwalk at 4 to go to north haven to pick it up. When I called the manager was extremely rude and not helpful. Don’t ever give this place your business. Stick with Best Buy.

Was expecting a dishwasher to be delivered, which I scheduled for a Saturday. First of all, they couldn’t give me a time window in advance… I should have known that a company that can’t schedule a simple appointment a week in advance would have some serious competency issues. They called me to give me a time window of 11 – 2:00… missed that window, gave me another one of 3 – 5:00, oops missed that window too because apparently «someone switched the morning and afternoon deliveries.» You only figured this out at 5:30? Doubtful. The delivery men blatantly lied to me about their arrival time multiple times and wasted 7 hours of my life that I’ll never get back. Had they simply asked me to reschedule, this would not have been an issue… I get that people make mistakes. The people I dealt with today had no concept of time management or consideration for others, which is probably why they work for you.

Came here yesterday an d the specials they had are absolutely ridiculous. I bought a TV that usually cost double for half price. If you are planning on purchasing a new TV, or other electronic, you better stop at PC and check their offers, you may be able to save a lot of money.

I’ve been a customer for years but this super bowl
Sunday they really took care of me. The price was lower than the online retailers and they had what I wanted in stock. I love my new Samsung TV!

Very good service. The salesperson explained the difference between several computers. He helped me to make an intelligent choice that resulted in my getting the most for my money.

We purchased a mattress from this P.C. Richards in Norwalk to be delivered to our Norwalk home, and they COULD NOT provide a reasonable delivery window — they’d say one day, then they’d give a window of «1−4 PM,» (which would have been fine except that they couldn’t meet it). Then they couldn’t meet that.
Calls to the store to check the status of the order were dismissed as «we can’t find out the delivery time (within a +/​-​3 Hour window).»
Go to Sleepy’s instead.

Great service! The staff at PC Richards was kind, attentive and patient. The delivery guys were polite and friendly. I’d especially like to thank Frances, Jose and Rob. These three are gems! This company is lucky to have you.

Just purchased 65′ Sony and other equipment, they have been to my house 3 times and still the system is not complete. And if you purchase any deals to go with it like free Netflex or Hulupus (YOUR ON YOUR OWN TO HAVE HOOKED UP THEY WILL NOT HOOK UP FOR YOU.) that was my FIRST and LAST purchase from P. C RICHARDS. (BACK TO COUNTY T. V & BEST BUY)

Here is why this store and my building are both a disgrace… my dishwasher broke down and I reported it the building – 6 weeks ago. Today it was repaired. The building shockingly passed the buck to PC Richards, indicating that «they» wanted to go through the warranty, never mind that I NEVER contracted with PC Richards for anything… fine…then, to add insult to injury, they came by several times, all with their excuses, wrong part, missing a part, missing their brains… and they finally today, repaired the dishwasher… and…AND…for my trouble, they gave me a $ 25.00 gift card… YES…$ 25.00…DO NOT APPROACH… A DIIISSSGRRRACCEEEEEEE!!!

PC did finally contact me to discuss this matter. The end result was an acknowledgement that they are not always in control of what the installer, who is an independent contractor, is doing, and that they should do a better job at the sales end explaining the possibility of additional costs for installation. PC did give me a full refund of the additional cost tacked on by the installer. If you’ve taken the time to read this review it’s because you understand the phrase caveat emptor. That latin phrase arises from the fact that buyers often have less information about the good or service they are purchasing, while the seller has more information. Defects in the good or service may be hidden from the buyer, and only known to the seller. Thus, the buyer should beware. I will not say to avoid PC for purchases at this time, but approach with caution and ask a lot of questions.

PLEASE READ! i went over to purchase a new washer and dryer for my mother as a gift to her. our sale associate was very helpful and did an amazing job helping us choose. however when the manager came over for what ever reason he was very rude and a condecending jerk. he wanted to shove the gurranty down our throats even after we said no several times. he basically said we were stupid because we didnt want it. when the sales guy Anthony Chance try to say something he told him to shut up right in front of us. what could have been an amazing experience for us turn out horrible. i hope he gets fired because thats not customer service! all he wanted was to make a sale bigger so hes comission was
of luck to you.

I had not shopped at P.C. Richard since the 80s mostly because I avoid big-​box stores when practical. I will say that this was the best experience I have had at a larger retailer in a while. They beat a competitor’s price on the spot, and the delivery/​install team was A+. I called back a month later to order some other appliances, and had an equally exceptional experience. It’s unfortunate that others had bad experiences.

This rating should be NO stars. If you are even thinking about buying appliances and service from PC Richards… think again. Their products can be unreliable and their service is worse. I am sitting here after one week and a day, waiting for service on my Electrolux refrigerator. The refrigerator has already been replaced once and now I am into another serious problems and can not get a service person out here. I called Electrolux tech support myself and got the answer to what had to be done. I called PC Richard over a week ago and gave them the specifics and still no service. Worse than that is the attitude of every one I spoke with… and there have been many… they have no regard for the customer.
One other thing to be very aware of… I bought a 5 year service contract… when they replaced my refrigerator within the first year, they cancelled my contract and made me buy a new one. So I have a 4 year old refrigerator that doesn’t work and I have bought 2 5 year service contracts already.
When I asked to speak with a supervisor, I was told no one is available. It is now Labor Day weekend… so I guess it will be another week before I hear anything. Truly a very sad and frustrating situation… for the customer… PC Richards just doesn’t care. I hope this review saves one person the aggravation I have endured. Go to County Applicance they are wonderful. I learned my lesson the hard way.

Awesome experience, would recommend these guys wholeheartedly.

We’ve always shopped here at PC Richards. We do tons of research before purchasing anything, and then go back to PC Richards for their excellent customer service and unbeatable prices.
We’ve worked mostly with Jayson who happens to be extremely knowledgable about almost all of the products that PC Richards carries. If he’s not 100% confident about something, he does not pretend to be, which is refreshing and appreciated. He does not pressure you into purchasing anything and is always ready and willing to help you in any way he can.
I

the staff is excellent here. they really make the store great.
they also have very competitive prices with all the other stores in the area.

Do not go here, last Day i was purchase New Boss Hometheater, once i unpack Hometheater at home, I was shocked The Hometheater was old and used, then i return to store, fist they’re not Reddy to take back, after long time arguing They said They going to home deliver brand new one. I never had a situation like this before, lessthan one star

Spent an afternoon researching the highest-​rated plasma and LCD TV’s that fit my budget. Found the one I wanted and began searching for the best price.
P.C. Richard’s offered the lowest price AND store pick-​up. Called the store confirming the item was in stock AND offered at the on-​line price. Mike E. said, ‘Yes and Yes.’
A couple of hours later I was home setting up my new stuff, (picked up a blu-​ray player as well), feeling very content and pleased about the whole experience. Mike E. could not have been more pleasant, professional or more knowledgeable. Patient? He has that virtue by the boat-​load!
Called him twice that evening to ask what turned out to be really stupid questions… and I mean stupid. The fact that he took my call the second time says a lot about him!
Sorry, Mike, but I will be asking for your assistance when it’s time for my next appliance or electronic purchase – definitely!

The day after Christmas, my brother was attempting to connect some cords to the back of our family t. v when it abruptly fell out of the wall and smashed the screen! What bad timing, but in response we decided to go out and try to find a replacement that day. I have not bought too many appliances/​electronics from PC. Richard and Sons, but I remembered how they stayed CLOSED on Thanksgiving Day out of respect to their employees. Since this gesture had made a positive impression on me (take note you other stores!), I figured I might try them over the larger corporate box stores.
The P. C Richards in Norwalk was pretty devoid of customers, as expected since it was the day after Christmas. But there were plenty of salespeople around to assist us. We explained how our tv met its untimely end and noted that we were looking for a reasonable deal. We ended up purchasing a Sony floor model, and the floor manager worked with us to get a VERY fair price. We were ecstatic. Their finance terms were also great!
I also need to give kudos to the young salesperson who assisted us. It was snowing quite hard when we arrived at the store and he was about to leave, but he made sure to give us great customer service instead of slipping out to beat the heavy snow. I can’t recall his name, but he and his helpful floor manager deserve a hearty thank you from my family. PC Richards helped make a bad situation so much better for us, Merry Christmas to you guys!

Same thing happened!!! I paid for a washer and dryer with the reassurance that item is in stock and will be delivered saturday… lond story short: i never got it… delivery was pushed to thuesday meaning another day off of work for me… just bad business people
Oh and stay away from salesman jessy!!!