Chili’s

The all you can eat enchiladas are fantastic. The chips and salsa were warm. The waitress was busy and very good.

We did not have a good experience. The service was extraordinarily slow & it took 45 minutes for four orders of food to come out. The prices are outrageous yet the food isn’t particularly good. The fried pickles are basically hot pickles with a little bit of tempura batter. The cheese bites are like rubber and they are tasteless; the sliders are excellent however. We had to keep asking our server for items that I was pretty sure she had written down. My husband’s order, which had four items on it, three were wrong. Another person ordered steak and chicken fajitas and corn tortillas. She continually had to ask for corn tortillas which they finally brought out but they were cold. This was a disappointing meal & it’s going to be a long time before we return to chilis if ever.

Since we were having a snow storm on Valentine’s Day and nearby restaurants are limited, we decided to give Chili’s take-​out a try. I do like the option to place your order online. We were first taken aback by the outrageous prices. But since it was a «special» day, we proceeded to treat ourselves. Hubby ordered full rack of ribs dinner ($ 18.99!) and I selected the 6 oz. sirloin dinner ($ 11.99!). Side options were not very appealing. Although a salad is a side option, it required an additional charge! We were given a 40 minute wait time. When my husband went to pick up the order (at the bar no less), he waited several minutes before even being acknowledged. All the while he eyed a bag sitting out on a counter (which turned out to be our order). When he returned home (less than 5 minutes), I was APPALLED at the presentation of my «steak» dinner. The items were thrown into a very large Styrofoam container with no liner, so there was steak juice covering the bottom. The steak was less than ½″ thick and bland. The corn was mush and inedible. The smokehouse potatoes, although dry, were acceptable. My husband’s dinner was presented much better, but the ribs were cold. I posted a picture on the Chili’s website and was promptly encouraged to write to
so they could «make it up» to me. I did so immediately. No response. But it looked good to say it on FB!

In little Muskegon, there aren’t many choices for eating out — especially if you don’t want to wait an hour or so for a table. This Chili’s is definitely not as good as other Chili’s I’ve been to. The service was really S-​L-​O-​W.

Typical chilis. Not a lot to say but service is almost always good and food has always been good. They have electronic games at each table now and that makes the kids happy or adults if you feel like games or trivia while you wait. We usally come about once a week or every other week, but we like chilis selection, even the healthy stuff tastes good.
Edit: servers are starting to slip, last few times have not been so great for us.

We had some ribs that were dry, mentioned to the waitress only as information to let the cook know. She brought the manager over and he was awesome about it and took them off the bill even though we didn’t ask for that. The waitress was great too, we think her name was Christy but aren’t positive.

There’s limited points that one can evaluate a chain restaurant like Chili’s on. Service is the one that I usually go to when evaluating. We were working late and headed here for a quick meal before going back to the office. No complex orders here, app was tortilla chips and then three entrees. Our order took about one and a half times as long as it should’ve. Dinner service on Monday with a restaurant that’s not completely full, seems to be an issue.
Also service inattentiveness, I ordered extra sauce with my sandwich when I ordered. Suffice to say I had finished most of my sandwich before the waiter gave into my demands to bring me what I had ordered.

Have visited 3 times in the last month. Good food, cold beverages and above average service. Great for families or to have a beer and watch the game. Where else can you get corn on the cob year round?

I have to say, two or three years ago this would have gotten four stars, but my last couple of visits have been rather mediocre. The food quality has declined across the board, and I sadly must say the only redeeming point I could see was ice cold beer.

Endless «dung dung» as Zack says it. (bottomless chips and salsa is what it is). We like this chilis a lot. they have great chicken strips.