Sprint Store

I just spent almost an hour in this store and received terrible customer service. I’m seriously thinking of leaving Sprint for another carrier due to their obvious lack of standards. Customer service is a skill, something to be taught, coached. Perhaps some people are born with the ability to treat others with courtesy and respect, just not the young woman who was «helping» me.
I never got what I came in for.

OMG. I always go to the Main St. Ann Arbor location, but I came here today with my mother because it’s near her home. What a mistake! I ordered phones online to pick up in store. All I wanted was to upgrade 2 phones. The lack of competence was over the top. They kept saying «20 more minutes» until we finally just left after 2 HOURS AND TWENTY MINUTES! I have ten phones on two accounts. Going to look into Verizon.

I would highly recommend Sprint, it was simple from start to finish, not only there are great range of products, but the prices are competitive. I visited the Northville store recently to buy an iphone, associates are very helpful, I should say the service is excellent.

If I could leave zero stars I would. The store manager at this location is garbage. This will be long because I don’t want to leave anything else. I came to Sprint last month from ATT. ATT had much better customer service, not to mention much better reception. While making the leap from ATT I purchased a phone for my mother too, her first iPhone for her birthday… If things went well I was going to bring 2 more lines over. Anyway. She lives in AZ, while I am here. The store rep tells me that when it gets to mom she can call and activate it and have her number ported over. Well, a week later the phone is recieved in AZ at my sisters house (because they wont ship to a PO Box and my mother is in a rural area), sister takes it to mom a few days later. I fly in 3 days later for my mothers birthday ready to help her with the phone. I took it out of the box and it was activated when I got there. I didn’t think much of it. I noticed it only got one bar of 1X reception, occasionally peaking at 2 and rarely 3 bars of 1X roaming. When I purchased it I was promised she would get excellent reception. That was one of the first lies. I get her connected to the wifi at the house and show mom how to Facetime because the internet would not work. We also made one call which was very broken. The battery life was terrible. It would go from fully charged to completely drained within about 5 – 6 hours without using it.
I decided on the way to Phoenix when I go back to the airport I would turn the phone in and get one like mine because mine at least got better reception. I call Customer Care when I get near Phoenix and they tell me I am within time limits to return it (day 13 of recieving the phone) but that I need to go to the store in Northville to do so. I explained that I couldn’t because I was in Arizona about to make a short trip to California before returning to Michigan… The rep tells me that he will document my account so that the store can make an exception when I land in Los Angeles. He gives me a store in LA to go to get everything handled. I go directly to the Sprint store and wait about an hour to be seen to be sent to another Sprint store 5 minutes away because they did not have technicians — but according to that agent I WAS eligible for the return.
So I proceed to the next store. I patiently wait 2 hours while the agents are helping other customers (they were pretty busy!) only to be told that the agent looking up my account would not help me because I was past the 14 days of when the phone was originally purchased. Apparently the day I bought the phone which was the same day they sent the phone to Arizona — the store rep activated it. I asked the agent I was standing in front of to look at the notes on my account because I had talked to a representative who told me it was a valid return… He still told me he wouldn’t be able to help me and I would either have to call Customer Care back, or return to the store in Northville when I get back to Michigan… I called it a night after spending over 4 hours dealing with the lack of customer service with Sprint between Customer Care and the 2 stores.
The next day I called and explained everything that transpired to another agent, and also told her I was sick of getting the run around and regretted ever coming to Sprint. She apologized several times and stated she wanted to prove why Sprint was an excellent choice. She called her returns department for me while placing me on hold. It took a while but she was genuinely trying to help me. The agent she spoke to told me to go to the store in Northville. In an attempt to get this resolved since it was day 14 she contacted the store asking to speak to the store Manager. The manager had not shown up yet, so she got the time they expected him to be in and told me she would speak with him and ensure he would call me back. Well, she called again and he was too busy speak with her but took my number and promised the agent he would call me back by the end of the business day. Well it’s been over a week and this store manager still hasn’t bothered to call me back. Needless to say I am not bringing over the other two lines. HORRIBLE CUSTOMER SERVICE FROM SPRINT ALL THE WAY AROUND. They just keep passing you off to someone else so they don’t have to deal with you.
If you have a choice, don’t do business with Sprint. If you’re stuck with them, definitely don’t bother doing business with this store or crappy manager. I regret the day I ever switched to Sprint. I now know that the excellent customer service I recieved with AT&T as well as the EXCELLENT reception is worth paying almost double.

Whatever you feelings are about Sprint in general, this store is a 5* location. Every time I have gone there with a problem or service need the staff here has been extremely helpful, knowledgable. I made the mistake of going to a different service center and it was like night and day. I will absolutely be sure to make a point of getting to this location whenever I need service on my phone.

I can’t give this store any ratings. The northville store is the worse Sprint store I have ever been in. I dropped my phone which badly cracked my phone when I explained what happened to my phone to the salesperson he stated that he could help but they are not allowed to repair my cracked screen but if I give a great rating he would be able to put a new screen on. I said sure because I am a loyal Sprint customer for over 15 years so giving him and Sprint a great rating was no problem. So he went to sit at his desk to put a new screen on a he had the entire back of my phone apart and he 20mins later my phone was fixed or so I thought he had another person take my phone apart AGAIN because there was a problem. So they called me up and said that they put a new screen on but now my ear piece is broke. I said how dis that happen it was working fine before I came in this store the man said well I did you a favor by putting on a new screen I said but you broke my phone so fix it he then told me he can’t that he was doing me a favor with a smugged face he didn’t offer any solution to my ear piece he broke he said well you can always use your speaker and your bluetooth and that’s the best I can tell you I’d buy a new phone. I ended up upset and discussed at the poor customer service I will never EVER go back to the northville Sprint store. I ended up going to the livonia store on Plymouth road and I was VERY pleased very friendly and understanding so 5 minutes later they fixed my earpiece I walked out a happy customer to that store.

I’ve been a Sprint customer since I bought my first cell phone some 14 years ago and this was the store I originally bought it from. The service is always on point and even during peak hours someone will usually acknowledge you and get you in the queue for help. Tech support here is generally helpful and I’ve rarely had to wait longer than 15 minutes for whatever brings me in. The staff is knowledgeable and friendly and always greets you immediately.

Was in Detroit for a recent appointment and was having issues with my extremely slooooooow cell phone. Stopped into Sprint and received the best customer service.
I’m still on the fence as to how I feel about Sprint. I’ve been with them just under 2 years, after being with Ameritech/Cingular/AT&T for over 16 years. However, it’s the personal encounters with this type of Sprint representative that keeps me from escalating my issues while totally clicking over to complaint mode.
Thanks Victor J… you’re the man! Appreciate you so very much!

Excellent Customer Service. I was in town for a wedding and the night before, I had lost my entire blackberry trackball assembly. So I couldn’t use 95% of my phone — could only call those whom I had speed dials!
I called up this Sprint store, and the tech (Michelle, I believe) was awesome. Even though I don’t have the insurance plan or any protection plan, she said she could take the trackball out of another phone and put it into mine — all at no charge!
I was there in about 10 minutes to get my phone back working.
So I was very impressed with the friendly and fast service provided. Thank you again!