Things Remembered

Terrible customer service
Ordered something that they didn’t have in stock and lady told me it would be shipped to my house
When I recieved a message to say it’s in store ready to pick up I called them
Lady was very dismissive and told me I didn’t pay for shipping therefore it wouldn’t be shipped
I was told it would be to my house (no mention of shipping charge)
Clearly staff don’t know what they r doing and I won’t be returning to this store
Just seen all the other bad reviews so now I know I’m not the only one
Rude staff !!!

I dropped off a pendant for engraving, was told would be ready in 1 ½ — 2 hours to complete. This was the day after Christmas, and they were up to their eyeballs with orders. Not only was the engraving perfect, my pendant was finished in 30 minutes!!! Score and SCORE!!!
Highly Recommend!

I love this store! I have used them in the past to buy engraved wedding gifts or Christmas gifts that you can make personal. Our Realtor whose name is Kathy MacIntosh from Tartan Realty did such a good job looking out for our best interests that we wanted to get her something personal that she would remember. The engraving they did on the snow globe was so beautifully done. The girl who helped us her name was Tatum. She was patient, warm and very professional. I highly recommend this store to everyone if you want to give a personal and elegant gift.

I have always liked your products however, the customer service in Northridge store is terrible.
Especially the morning staff. They are not helpful at all. I needed assistance choosing a gift and both women acted as if I was bothering them. I will never go to this store again. I have never had such a negative experience in a store. It’s sad, you have a great product however, your staff is very rude. They act as if they don’t want to be there.

I’ve always loved their personalized gifts. There are times that they are busy and swarmed with people so you just have to be patient and wait for your turn. They usually finished the engravings on time. The prices are ok, I usually find a way to make it cheaper but I’ll always come back for their beautiful snow globes and frames…

I usually don’t do reviews but this place has horrible service. I ordered a card holder and a name plack. I came to see that they had the writings on the wrong items. The workers says to me «well you signed for it». How am I suppose to know what the SKU numbers are of those items which were all on the form to verify. The form I signed for had only the SKU numbers on them and not their description. They wouldn’t take any responsibility or apologize They charged me $ 10 to fix «my mistake». Personal Touch is way friendlier and have better customer service. I guess I know where to go next time.

The lady here was very rude and had an uppity attitude. It almost felt like I was Julia Roberts in pretty woman! She really didn’t want my money. I was willing to give the 21 dollars to engrave my coin too.

Horrible customer service. They really need to step up their game if they want to sell. This is the 3time I walk out because I don’t appreciate the lack of service or the rude way they answer back.

Walked in and walked out and during the whole time there I was never even acknowledged. Sure they may be one of the few places that have personalized items– but I’d rather buy my gifts elsewhere.

HORRIBLE CUSTOMER SERVICE!!! GO TO A DIFFERENT LOCATIONS!!!
I came in to ask a simple question and a girl with red hair gave me attitude and looked at me like i was dumb! do you self a favor and so to a different location

I came here to get a birthday present for my boyfriend. I got a super nice decanter that came with glasses for $ 125 I believe. I ended up paying a little over $ 200 though because the engraving was soooooooooo expensive. Besides it being expensive, I knew it would be done to perfection though.
The sales associate helping me out was very sweet and helpful.
I came back just a few days later to pick it up and noticed that the engraving looked terrible, all mushed together, tiny and barely readable. I was getting really upset because I thought they were going to give me a hard time or even make me pay to fix their mistake. Instead, the angel Amanda took care of EVERYTHING!!!
She apologized and said I didn’t have to worry about anything. They got me a new decanter from their Simi store and engraved it all over again with the suggestion that the font be different. I came in two days later to pick up the gift and walked out happy as a clam with the work they did.
Customer service at this store is the main reason I will be coming back. Thank you guys sooo much, he loved the gift!
Tip:
Can’t say enough nice things about Amanda! Provided absolutely outstanding customer service and offered everything possible to fix a mistake they made.

Had a terrible experience here.
Brought a gold heart to be engraved (purchased the item on my own) and they totally messed up the engraving! I think the girl (tall, long hair) who I purchased the service from didn’t know what she was doing IF SHE WAS the one to do my engraving. From what I see it looks like the sales people just run their clients purchases through the machine after you buy it, which is fine, but my engraving was very crooked, not centered, and some letters overlapped. It was so bad. The manager told me I could buy it as it, which is stupid, since what are they gonna do with it??? They gave me a refund for what my item was worth (you have to show proof of purchase in case these things happen) but I couldn’t even give this gift in time!
Later, I told of my friend about my experience and she used to work there and said that since my item was gold and a softer material, only the highest trained person should have engraved it, and said they were untrained fools for not giving gold the amount of care it needed. They basically ruined a gift that I needed, and my time, for having to drive there back and forth. Also, you’ll wait around for a crazy amount of time.

I’ve always thought this store is a good place to get gifts. But never as much as on this occasion.
For the first time, I was personally invited to a Silver Wedding Anniversary celebration by the celebrants themselves.
So then the question came up: «What do you get a couple who pretty much everything they want, family-​wise, healthy-​wise, friends-​wise, spiritual-​wise, and material-​wise?
Argh! Confound it!
After much much thought, and you will NOT be impressed with what I came up with, I came up with… an engraved «silver» photo album to hold their memories in.
There are several options for albums as well as photo frames, in design as well as size.
You pay extra for engraving. Flat rate up to a point then it’s priced per word. They have cheat sheets for messages and these come in a flat rate.
You pay extra for any symbol and to «color» your engraving.
It can add up pretty fast.
But I hope it will be a gift that they will appreciate: to hold memories of their special day.

It’s been years, if not a decade, since I’ve been to Things Remembered. It use to be the place to go when I was in middle/​high school. Since then, I haven’t had much of a need to go back. However, I wanted to get something engraved for my bf’s birthday and I knew that this was the place to go. The sales clerk was really nice and was able to show me a sample of what I wanted engraved before I committed to the imprinting. We were done within 30 minutes (including the testing times) which was great. The pricey is still a bit steep though. I paid about $ 26 for 2 letters engraved on a money clip. I’ll be back in the future for other engravings though.

Went here to get a vase for a person retiring in my office. I went in, they only had one vase choice and it was ugly. They said I could by a vase from outside and they could engrave it, no problem. So I went next door to Macy’s. I bought TWO vases, just so I was sure they would be able to engrave it. I took them both in and they choose the vase that would work. They were very polite and said there wouldn’t be any problem. Very helpful in fact. They asked when I needed it. I said two days from the time I was dropping it off. Again, I was told no problem and it would be ready by 10am. The day I was supposed to come pick it up, I got a call at 10:05am. They said they were sorry but they would not be able to engrave on the vase I bought because the curve at the top was too much. If I would like, I could wait until 1pm until the store manager came in and they could give it a try. The retirement party was at 1:30! They then said I could get refund, which was of no consolation, because I didn’t have a gift to give the retiree!!! I couldn’t belive this happened. Is it not clear that items bought in store, or engraved here have more significance than a plain old vase from Macy’s?!? Don’t go here, it’s not worth the hassle.

I love getting things engraved here. Everything’s so shiny and flashy. I want a jewelry box, a frame, a pen, and a money clip to go along with my bracelet lol fair prices too

Nice things but HORRIBLE service!!!
The manager of the store is pregnant and i assume the hormones got to her head.
Me and 2 friends of mine went to buy gifts, 2 pens and a lighter with Engraving,
Lets just say that after 10 minutes of asking and looking, the manager recommended us to go to Macy’s and buy there what we need.
Before leaving the mall, we met one of the workers outside, and she told us its because the manager is in a rush to see the Superball.
The store lost 3 clients because the manager…
Then we went 1 floor down where we sow a watch store that does engraving, great service, beautiful gifts we bought and it was much cheaper,
it was $ 10 for 5 words.
Turned up for the best…

I can understand that during the holiday season, things can get pretty crazy for mall stores. For a retail store, ESPECIALLY during the holidays, customer service is a pivotal role in the shopping experience. When I went to the store in mid December, it was packed with holiday shoppers. I came in to get a plaque engraved, and the sales clerk, Vanessa, was prompt and efficient but certainly not friendly. It was obvious that I was just another commission in her mind. There were two people on register/​programming the engraving machine, and one was friendly enough that I didn’t cancel the order.
Long story short, I kept having to return to the store in holiday traffic, because they gave me wrong return times twice, and when the order was finally ready, they tried to charge me again for items that I was supposed to have already paid for, because the register workers weren’t paying attention. On top of that, the item that I wanted engraved was done incorrectly. It wasn’t something small like a font change or spacing, but the wrong design, and incorrect spelling even after I had spent the time with the engraver to ensure that the words would come out correctly. The final nail in the coffin was the crappy engraving job. I don’t know if they rushed it or what, but the letters had black flecks of untouched plaque stuck in the middle of the letters.
A disappointing experience through and through.

I haven’t been to an embroidery place before but they seem to have a lot of options here. The items aren’t too pricy either. To get something engraved it’s around 3 dollars a word. Depending on how you get written out it can take about 30 – 45 mins for it to be done.
If you plan on getting something for someone or yourself that will be used on a regular basis I’d stay away the shiny & chrome items. I got a money clip as a gift from here about a year ago & it started to tarnish a little, other than that the everything else looks good.