Edible Arrangements

Order W0047856725−1. The VERY RARE positive ratings for this location tell the story. This place is pathetic. I use EA for a number of occasions just never this one. From Santa Clarita to North Hollywood never had a bad experience. Til this place.
Placed order online for days prior to event. Called them twice prior to the event you confirm. Got to be the day and our event continued… no fruit. Called twice day of and had nothing but rude, disrespectful and apathetic representatives. Couldn’t have cared led about me. Hung up on me once. Talked Down to to me. «You realize we are very busy don’t you?»
I told her. «You realize that as a customer I don’t really care how busy you are. You are in the customer service business and I am the customer. As far as I am concerned, I am your only customerand should be treated as such.» Told her out was too late for event and I wanted a refund. She said «we’ll just give it to another customer who will appreciate it. «
Hmmmm. Had to stay on line long enough to get confirmation of refund… then hung up.
Stay away from this place. Plenty of other locations that will surpass redirecting l expectations; don’t settle for mediocrity.

DO NOT order from here!!! I placed an order and was got a call saying they couldn’t accommodate my time of delivery bc they have order orders (clearly more important) trey did nothing to make this better northdrige to chatsworth is extremely close I wasn’t asking to go across town to make my sister bday a nice one. Minus stars for this place! Asking delivery by noon was pulling teeth and Jesus said impossible ! Taking my business else were!

Worse store bad customer service, the guy hang up while I am talking to him, one star even too much

I guess you should just stay away from this place on big holidays based off of others reviews but my experience was nothing but great. Placed the order on memorial day for a pickup 2 hours later w/​a $ 5 coupon code for a dozen chocolate covered strawberries in the heart shaped box for my mom. The girl called me 20 minutes later to let me know that they were out of the heart boxes because mother’s day wiped them out which was understandable & offered to put them in a normal box which I had no problem with. When I arrived I was the only one there, she had me sign my name in the receipt & I was out of there in less than a minute. The strawberries were fantastic & I would definitely order again from here.

So curious to see if anyone else compliment about the service at edible arrangement for Mother’s Day. I’m happy to see that someone did write a review regarding how unorganized they were. I placed an online order for 10:30 and got there at 11 and they couldn’t find my strawberries that I ordered or my slip. I honestly didn’t wait that long but it did seem as if they did a crappy job with the strawberries and I wish I took a pic but I delivered them myself to my mom and was late to work that I wasn’t able to think of taking a picture. My point being, I was late and it still wasn’t ready I waited for about 20 mins watching the girl walk back and forth looking in the fridge 3 times knowing that it’s not there and It’s not magically going to appear. She finally tells me it will be ready soon that they were just boxing it. I really feel bad for the people who ordered there today because just standing there hearing them tell other people I’m sorry it’s going to take another hour I’m sorry for the inconvenience was just horrible service. I will be calling customer service tomorrow.

So, I love edible Arrangements! I order for all occasions and for everyone. Every Mother’s Day I order for my mom. This year I said heck I won’t I’ll get something else. After receiving 100 emails about Mother’s Day arrangements, I said why not. I placed an order my total was about 150 and selected the time for pick up. I show up to the location and theirs a line outside. Normal right? The line wasn’t too long I’ve been here before for Mother’s Day and I’m in and out in about 5 mins, well not today! Took about an hour in line only to get to the front and for them to tell me they didn’t receive my order. I showed my order number and said they didn’t have it and weren’t making it. Stated it never processed but yet the charge had been made to my bank account and I had the order confirmation email. Not to mention how rude the 3 girls in the front were. Of course I leave mad so I call customer service they tell me my order was processed. Btw the customer service lady was the nicest ever! A few hours later I receive a call from the location to ask if I wanted to pick up my arrangement Monday. Is Monday Mother’s Day? No, so why would I. I was not rude and just asked for the manager or owner to call me back. Now let’s here what they will say.
I’m just complete confused as to what they were doing this year. Every year they are organized and you don’t even have to walk into the small store to pick up your order.
This by far has been the worst experience ever!!! I will never order from this location again!

If you are on a time schedule (residential delivery) DO NOT use this store.
They don’t deliver on time (it was food for a funeral) and the Customer Service Representative said that «business deliveries take precedent over residential» and delivery times are NOT guaranteed.
How completely embarrassing that you buy $ 140 of fruit for a funeral and it was delivered FIVE hours late!
The store’s excuse… our morning delivery person didn’t show up! This order was placed three days before the event. You would think they would make sure it was delivered.
The National CS line was even less helpful!
Do not use this store!

I went last week to send a Thank You arrangement. Jesus helped me. He was very nice, patient and helpful. He offered me some samples. I tried the white choc dipped strawberry and the dark choc dipped green apple. Of course my fav was the dark choc dipped apple but they were both very good! The arrangements are a bit pricey BUT in the same price range as flowers and I think it’s nice to have something nice to snak on in the office as opposed to some expensive flower arrangement that will die. Flowers are the norm, this is a nice change. They had to email the Woodland Hills location to deliver my order but it arrived just as I ordered, no problems. This shop is located all the way towards the west end of the parking lot, I thought maybe they had closed down as I approached, it was a little hard to see. I will recommend to friends and fam.

They do a great job with the arrangements here and i always get the biggest thank U cards with the biggest smiles from the people i send these to! Im always satisfied with their service! Great staff… kind, professional and helpful with which arrangement might work best for the person I have in mind. LUV all the edible arrangement stores! I’m a fan!

Omg this place sucks. The driver (I think he’s on drugs) gave me a box of chocolate strawberries, melted, box was damaged. And to make matters worse, the arrangement came 2 days late

This place deserves more credit than it’s gotten. Their true colors show in how they try to make everything right by the customer.
Placed an order with them during somewhat a busy season. My order was placed with Daniel who made the process hassle free and a pleasure.
Was delivered by the time I requested. The thing is if you need it delivered by a certain time and I have to emphasize this, CALL TO CHECK ON THINGS! do not assume that it will make it. call and find out. I called and spoke with Valerie and she told me it’s going out for delivery right now. Apologizing for any delays and making sure it gets delivered first thing. Really about 5 minutes before the deadline it got delivered. A little close for comfort and the nerves set in but i’m glad the end result was a good one. I will use them again if I have need for such a service.

If I could I would give it a 0.5 star. First of all my daughter’s Birthday was on May 12 and they came May 15. We specifically asked for it to be here on the 12 so that it could be a surprise. But no, they deliver it 3 days later. Now they did come on the 13 but we weren’t home. How am I suppose to know that you’re at my house when you don’t even bother calling. They just leave a note that’s it. You’re not only a day late but now your two days. On the second day they come back but this time they don’t bother leaving a note nor do they call. Finally, after calling for the fifth time they schedule another day and time and that’s when they come on the 14. When we received the fruits they were so sour!!! Some of the strawberries were already rotting!!! I will never ever come back here ever again. DONT PAY FOR THE RIDICULOUS FRUITS AND SERVICE

I ordered an arrangement on February 20, 2014 to be delivered on March 7, 2014, for my co-​workers birthday. I checked with the front office to see if it had been delivered and they told me know. So I called Edible Arrangement and they told me that it would go out on the next run. So around two I received a called letting me know that the base I picked was broken and to pick out another one, that was fine. But then 5pm rolled around and still no delivery I was upset. So I called them and asked when will the arrangement be delivered? The woman on the phone told me she would call me back, she was calling the driver. She called me back and told me that the driver was in Tarzana, I then asked her if he would make it back to Northridge by 6pm, she said the driver is trying. I then told her, your company is in Northridge the delivery is in Northridge, you have had all day to deliver the arrangement to my co-​worker. I was so upset I just asked for a refund. Now you tell me, if the company is in Northridge and the delivery spot is in Northridge why wouldn’t you go to the Northridge delivery first. I will never use them again. No second chances to disappoint me.

I don’t know how their delivery is, but I walked in randomly with my sister for my birthday. We order a dozen chocolate covered bananas and strawberries. The lady helping us was extremely friendly and the rest of the staff were great as well! My sister wanted to treat me since it was my birthday, and we mentioned it to the lady! She wished me a happy birthday! She was very attentive and they were quick! When she returned with our order they had specially pack my dozen in a form of roses! Which was super sweet, she said this is special packaging just for my birthday!!!
It was an awesome first time experience here!!!
Oh she even got us some sample while we waited. Awesome service :) thank you!

They delivered the WRONG arrangement. My boyfriend says that the guy who dropped it off was totally spaced out and seemed like he didn’t know what he was doing. the delivery recipient name he stated was right, but gave the WRONG arrangement. I am SO upset with their service. Will never be using their service again!!!

One of the WORST experiences EVER! DO NOT ORDER! SAVE YOUR MONEY!
WORST CUSTOMER SERVICE!
I ordered an arrangement for $ 100 online for my fiancé’s birthday. I made the order at 9:30am in the morning in hopes that it would be sent to my fiancé’s work address before 3. After placing the order, I even called Edible Arrangements Northridge to inform them of the order and asked if it could kindly be sent before 3:00 since he leaves work at that time. I waited until 2:00pm and noticed that the online tracking system showed the item was delivered. I asked my fiancé if he indeed did receive the item, and he said NO. I called Edible Arrangements worried that maybe the driver delivered it to the wrong address. She said she didn’t know where the driver was and that the item was PROBABLY delivered to the correct place. PROBABLY? Sorry, this is not how you speak to your customers. Eventually, the driver called my fiancé at 4:00PM stating he could not find the building and had never delivered the arrangement. I called the woman and notified her of what had happened and told her that THEIR DRIVER WAS LIEING. The woman I spoke to at Edible Arrangements said that she could send another arrangement tomorrow. I told her to send me one today and refund my money for the horrible service. Instead of them tracking my order and finding a solution, I had to ruin the surprise and call my fiancé to make sure the driver did not drop it off at a wrong place. The worker also said she would do some investigation (imposing that I MUST BE LIEING) BUT SHE NEVER EVEN CALLED ME BACK.
I made a formal complaint to their corporate office for this horrible incident. IN THE END MY FIANCE DID NOT GET AN ARRANGEMENT nor a SORRY from EDIBLE ARRANGEMENT. WORSE SERVICE EVER. WASTE OF MONEY.

This place is awful. I ordered an arrangement that cost $ 101 for my parent’s anniversary. Put my information through the website got an order confirmation. Next morning I get blank voice message with no words or anything, I call back the number it’s Edible Arrangements, there was a address discrepancy with my credit card. Couldn’t this have been addressed by the online system, did we really need to wait 24 hours for this? BUT THE WORST THING IS they called my parents home and ruined the whole Anniversary surprise. Thanks for NOTHING edible arrangement you guys are awful. I never wana deal with you again. For the exorbitant prices you charge your service is crap ass.

3 weeks prior to Father’s Day I order a NASCAR editable arrangement for my dad. The arrangement cost me 97 $.
Late after noon Saturday June 15 the day before Father’s Day, a worker calls and says” we’re sorry, the base for your arrangement is not available”. When I questioned the lady as to why for 1 did they not leave product reserved for a order placed well in advance. 2 why did they just realize late afternoon the day before the occasion that they didn’t have it. The Lady just simply said «I don’t know, they just told me to call». Well long story short they didn’t show any concern so I canceled my order and maybe just me not ordering will matter to them but i know about 6 others that will no longer order from them.

I loved the great service the staff gave me. They took every word I said seriously. They totally went out of their way to meet my exact wishes and specifications. That meant a lot because my arrangement was for that special someone that I so love. They take pleasure in seeing you leave the store with a big smile on your face. I definitely recommend this place.

I looove this place. As a husband, you have to do things for the wife on days besides special occasions, so this was one of those days.
I know she enjoys chocolate, strawberries, and apples, so why not get here that right? I came here and got here a pack of six, three chocolate covered strawberries and three chocolate covered apples. The person behind the counter was nice. She helped assisted in the choosing and arrangement. I ordered later in the day, and picked them up the following day. When I brought them home to the wife, the smile is always the best reward.
This is a great place with great people. When you want happy wife, happy life, then you have to come here.