Sephora

Derek at Sephora is the best!!! He really knows what’s up!!! He helped me find the right foundation and he even got me to do brown eyeliner!!! Which I love! He was so helpful and knowledgeable!!! Go see Derek!!!

Really new to make up and wanted to start getting more informed on products. Derek was amazing. He has a talent for what he does and got my foundation and concealer shades on the first try. I told him I like a natural look and he knew just what to show me. If you ever come across this location be sure to look for him!

We came to this store only for a bronzer and walked out with 4 different items. Derek was an awesome help and very professional. He made us feel comfortable and did an awesome job helping us pick the right combinations. Will definitely come back !

Love this Sephora location, lots of foot traffic but… The girls are ALWAYS helpful, knowledgeable and polite. I went in yesterday and was able to get two samples of product. I got fresh sugar face scrub and smash box photo finish primer, since I have super sensitive skin I’m glad i can try the product at home and then purchase full size if it’s suitable for my skin. I always go to this location … Always find what I need and so many product testers! Love it

This store has products that all sephoras dont have but usually known items will be sold out.

Holla at your boy derek, got the VIP experience at senhora. Gave me really good tips and what not

Got a makeover and it looked nothing how I wanted, so disappointed had to go home and fix the entire thing, they made my skin insanely cakey and put pounds of blush on me, my makeup looked nothing like the picture I showed them I wanted a beautiful dramatic shimmery pink look and they for some reason put these ugly dull Browns on me and didn’t even do a good wing or make my lashes dramatic like it was suppose to be and my brows weren’t bold and define like I asked them to do, I’m so angry I wasted my time and money on this definitely won’t be back here for a makeover. Only giving two stars because everyone there is very nice and friendly other wise I’d be giving 1 star. Don’t come here if you want your makeup done right.

You can count on Derek to give you a beautiful face girls! Went it to get my usual foundation, ended up leaving with a better brand thanks to Derek. Would definitely recommend having him help you out :)

I never do Unilocal reviews but I had to this time. So today was the first time I’ve gone to Sephora and gotten extremely informative advice all thanks to Derek. I asked him about a product and he went on to explain what would work better with my skin tone. He showed me how the product looks on my skin and what it would work well with. I ended up buying almost all the products he showed me, and I only didn’t buy one because it was sold out. I’m usually very selective about the products I buy and he helped me pick the perfect make up. I don’t think I will ever buy make up again without confirming with him. Haha I’m just happy to see a salesperson who wasn’t looking to make just any sale, but rather a sale that actually fit my needs. (And for anyone wondering what those products were: too faced foundation, too faced candlelight glow (highlighter), and kat von d lip gloss).

I went in to buy a cream for my face. As I walked I in a lady asked me if I needed help. I responded «ok; thank you «. I looked at many creams and a nice young lady named, Judy really spent a lot of well spent time to explain products for my skin. She also applied eye masks that actually worked very well. I was treated with respect. Of course I was impressed with her knowledge about products that I could choose. She presented several items and I picked what I wanted. A good experience. I will come again. Keep being knowledgeable and respectful to your clients.

At least I got a «hello how are you» when I walked in. Pleasant greeting from the guard standing at the door. I was able to work with a gal who actually took the time to explain each item I had questions about. This is how customer service is applied. I left spending money at a store that deserved my business!

Worst Sephora location I have ever encountered. I was ignored and looked over by every single employee until I opened a drawer on my own and got snapped at and asked if I needed help. After looking for someone to help me for over 20 min I decided to look in the drawer under display to see if I could find what I was looking for on my own. This location was out of almost everything. Their stock is not kept up, the employees are awful, customer service was awful. I walked out really disappointed.

I love Sephora and clearly many share the sentiment, or else it wouldn’t always be so full. For the most part I go knowing what I need, but every time I go into this store no one offers to help like the other Sephora locations.
I went this Tuesday looking for a matte foundation and came across an employee who was stocking product. I asked her if she wasn’t too busy (since all the other Sephora staff were busy and she was the only one stocking) if she could help me find my shade in foundation in a matte brand. With attitude she said she was busy but when she saw that everyone else was busy she continued to stock and just asked «what kind?» and I said matte and she said try NARS without looking at me and not really paying attention to what she was doing. I ended up having to figure out myself and ended up hating the shade so I definitely will try to avoid coming to this Sephora for their lack of customer service.

I needed help finding a product. The store is terribly understaffed considering how much traffic they receive, which I get. However, the only person in the skin care section blatantly ignored me as he helped someone else, and then once he was done merely asked, «you got it, right?». Needless to say, I didn’t want his help, if he obviously did not want to help me.
Plenty of people stand perplexed searching for an available person to help with absolutely no one in sight.

PROFESSIONALISM: the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.
And that is exactly what I got from a sales rep by the name of Derek. Not only is he talented but he was honest and when you walk out of an establishment knowing you were treated with this kind of professionalism it will have you coming back. Derek is definitely good for business!

I don’t see why they have bad reviews at this place.
I only ever come after work which is around 8:30, that’s 30 minutes before they close. Any other store would give me shitty customer service but this store doesn’t.
I went in today to find a new foundation because mine just wasn’t good enough anymore. I was helped by a lovely girl named Kathy who somehow stayed almost an hour with me trying on new foundations and trying her hardest to find a matching shade for me.
Which brings me to why I chose 4 stars and not 5; this place is never stocked. Ever. There’s never any Kat Von D liquid lipsticks and there’s always missing foundations or testers, and it’s just a constant thing that needs some attention. If you know your store is going to run out of a product, order some more. It’s not rocket science. Haha
Well anyway, that’s my only complaint. Everyone here has always been nice. Thank you again Kathy for sticking with me after closing! I’m very satisfied with my purchase and visit today! :)

Very bad customer service. They were more interested in stocking shelves then helping customers. I asked for a product they briskly answered nope and walked away. Not happy

Awesome customer service, all associates seemed ready to assist anyone. I will be going back here. The make-​up is expensive but it’s all high quality and I love love love the Kat Von D cosmetics!!! Upon on signing up for their rewards card I received a free gift!!!

Okay, so I know 12 days before Christmas is probably NOT the best time to go to the mall, but I NEEDED too — I had a fabulous coupon for Sephora (spend $ 50 save $ 15) and I had recently lost the tube of one of my new favorite lipsticks (Buxom «two timer») so I HAD to go. Also, for some reason the Sephora website wasn’t accepting my coupon code, but it did show me that the Buxom was in stock at this location,
This location was clean, a bit small, but well organized. I quickly found the Buxom lipstick I wanted (as well as added to my collection of Kat Von D lipsticks with «Thin Lizzy»). I picked up some wonderful smelling body butter too.
The line (again, because it’s so close to the holidays) was crazy — at least 40 people deep and beginning to snake around the store. Thankfully one of the sales girls was roving with a mobile pay center and was asking people if they were paying with card so that she could help them. Of course the first person she asked in the super long, humongous, gigantic line was ME: D. If that’s not service I don’t know what is!
[And as an FYI I am a bit of a red lipstick freak; if you love a great classic red you NEED to check out Kat Von D lipstain in «outlaw», it’s just under $ 20, long lasting, smudge proof, and PERFECT!]

Never in my LIFE have I been treated so subpar at a Sephora store. I tried to make an exchange for dipbrow from ebony to dark brown and apparently my online receipt is nowhere to be found. Mind you I did lose the printed receipt but as a VIB Rouge member you would think they would be able to find my purchase easily. Nope.
I had to manually find the receipt that was sent to my email and show it to them and even THEN we were having problems locating my purchase. The return was made without a receipt in the end because I was just dying to get out of there. I spoke to the manager who said the situation was to blame on a systems glitch but that is no excuse for having poor customer service. Granted I appreciate the manager for apologizing, it was still a really bad experience.
If you feel like standing in line for ten minutes then the cashier for another ten while trying to make a return? This is your place. Oh and my VIB Rouge birthday gift? Which was supposed to be mascara and lipstick? Was missing the lipstick.
Thanks.